London Heathrow Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 904 reviews
4/10
4 star Skytrax Rating
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5/10

London Heathrow Airport customer review

(United Kingdom)

Flew out of Heathrow to Sydney. Found Terminal 3 to be really good - we arrived very late - only 10 minutes before our check-in closed and still managed to get through all the security procedures before the boarding commenced. The concourse outside terminal 3 is especially attractive and inviting and has been well thought out.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(United Kingdom)

Terminal 4 and 5 having been newly refurbished are extremely nice wide open spaces very short and quick queues and a nice overall experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

London Heathrow Airport customer review

(United Kingdom)

Terminal 3. Check in was OK and getting through security was relatively fast - about 15 minutes considering the amount of people (1100 in the morning) trying to get through. Good range of shops once into departures and reasonable prices. On our return at 2120 getting through passport control diabolical. 2 desks open for UK/EU passport holders and took 45 minutes to get through even with 8 desks open eventually. Expect a long walk from the aircraft to get to this area anyway.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(United Kingdom)

Terminal 4 - this terminal is a little isolated compared to the rest of Heathrow - and getting a hotel room close by overnight before our flight was difficult. But T4 itself was pleasant clean and efficient. We had no delay and the flight got away on-time. Security queues were substantial but staff were processing fast - so we queued for about 10-15mins not to bad! On return baggage reclaim for slow to start we waited at for about 10-15mins for the bags to appear.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(United Kingdom)

T5 is a class act - well designed and very customer friendly. I travelled with hand baggage only and the security assistant was very good at sorting out my toleteries and even packed the bag for me!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

London Heathrow Airport customer review

(United Kingdom)

Terminal 5 swift BA checkin and dismally slow and disorganised BAA security check even in a priority line. When will BAA sort this out? T5B lounge was fine. Coming back aircraft landed at T5C so bus to T5 main. Most bags waiting when I got through security but my skis were not. Even so on the tube within an hour of touch down.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(Brazil)

T1 on my way to Ireland. Travellers to UK and Ireland destinations beware: once you go through security food and drink options become very scarce indeed.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(United Kingdom)

Departed from T1 check in was in zone K there is a dedicated security area which is very handy took no time to get through. T1 seems spacious and quiet compared to T3 and I prefer its eating choices than the latter.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(Belgium)

As long as you stay in T5 LHR is okay. I transit throgh T5 many times a year to and from BRU to and from the US Asia the Middle-East BA lounges are roomy well catered and the terminal is very airy and well lit. Only drawdowns are the fact that you cannot access the lounges from check-in level : must go down first than back up again and much room for improvement as for the timing of the gate announcements especially when your flight is leaving from a "satellite".
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London Heathrow Airport customer review

(Italy)

The newly refitted Heathrow T4 is an amazing transformation from the dreadful old one. As a SkyTeam Elite plus member check in was timely and pleasant space is improved the shops and food selections are varied and SkyTeam lounge is the much better than the ones you see in other airports. Security is still a nightmare though despite improvements in the queuing methods and on arrival the luggage area hasn't been refurbished so it still looks nasty. Queuing on arrival if you are not lucky (meaning arriving at the same time as a couple other flights) you might be in there for over an hour. Overall great new departure side need loads of work on the arrivals one.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no