London Heathrow Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 1023 reviews
4/10
4 star Skytrax Rating
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4/10

London Heathrow Airport customer review

(United States)

This airport lacks the amenities that "international" airports worldwide have as standard features. For instance the connections between terminals should be by fast rail system rather than old dilapidated buses which get stuck in traffic or if an accident happens in the tunnels. I had a rough time connecting between T1 and T3 on my flight to Dubai. The buses which were supposed to run every 5 minutes where not showing up for good 45 minutes. The airport staff didn't understand the plight of the passengers that their outbound flights may leave without them. I had to rush myself through the security checkpoint (several security checks in fact) and then reached the Emirates Airlines counter which they told me the boarding has closed. I had to literally beg/demand them to get me onboard. I would not recommend this airport to anyone.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

London Heathrow Airport customer review

(United Kingdom)

Used Heathrow several times. Never ever known a flight to leave on time. Not once. Connections to central London okay but if you are coming from anywhere else in Britain bad luck. The bus station is appalling. You can't book a bus ahead because you know you're always going to be late. Spent too many hours at that horrible bus station because inevitably the next National Express is a 2 hour wait. Usually you also spend too much time circling London before arriving in London. The terminals are old and depressing. It's like a flash back to the 70s. I've travelled a lot and this is the worst airport I've ever used. If you're going to London use Gatwick. If you're going to Europe go for Amsterdam or Rome or if desperate Paris.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

London Heathrow Airport customer review

(United Kingdom)

Security at Terminal 5 is absolutely horrendous. Not due to having to be stringent not due to security measures but due to absolute incompetence. After passing through x-ray they wanted to take a second look at my laptop bag everything was removed that was supposed to be. I was stood for 25 minutes before anyone even decided to look at it this is while they are chatting away. In total it took 45 minutes to get through and I almost missed my flight. Every other airport I have been too simply pick the bag up straight away search it re-scan and then you are away. I have no problem at all with security at airports it is required and everyone is safer because of it but do not put a bunch of lazy staff to look after it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

London Heathrow Airport customer review

(United States)

Transited through Heathrow Terminal 5 in Dec 2012 and then again in January 2013. This terminal is awful. The food is all terribly expensive. The shops are so expensive that no one actually purchases anything from them. The two stores that passengers were buying anything at all are Boots and WH Smith because they have the least expensive items in all of the airport. Security is completely out of hand. Security is overwhelmed due to the number of passengers that travel through this airport. It is my thought that Security has a policy of confiscating items for twofold reasons you're tired and don't want to even bother questioning and that they want you to go purchase the item from one of the stores in the airport. There are few comfortable places to sit and in most cases not enough places to sit. Interesting that they can't have a quiet zone for adults. I will never transition through this terminal again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

London Heathrow Airport customer review

(United Kingdom)

Awful experiences (twice in 8 months). Yesterday the flight from Madrid an Airbus 340 was left for more than half an hour with 300 passengers inside - because nobody in Terminal 5 approached the passenger bridge. After waiting for so long in that claustrophobic situation a staircase came. On another occasion after Easter before the Olympics we were less fortunate. We were left in a parallel landing runway for 30 minutes while other planes were taking off and landing close to us. Explanation? No position was available to disembark. Never again.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping 12345
no
5/10

London Heathrow Airport customer review

(United Arab Emirates)

Terminal 4. Now BA has vacated the facilities have reduced too. There is no non affiliated lounge. No Priority Pass access at all. Security was reasonable. Impossible for Collect at departure area traffic officers impound your car if you attempt to gain access to drop off area without a passenger on board - had to pay for car park for a 10 second transaction. Inbound E gates are not operational after 10pm so can not comment on their use. In general bad experience in what should be a first rate airport terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

London Heathrow Airport customer review

(United States)

The terminal 5 once you get through the customs and search areas is excellent. The shops and food areas have plenty of choice. The seating areas are comfortable and plentiful. You have to take a short train to get to the actual departure gates - make sure you leave early enough but they are often and fast. The terminal is well marked and easy to figure out the gate locations. The place is large interesting and efficient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

London Heathrow Airport customer review

(United States)

Through T5 just before Christmas. The whole transfer experience is so much better if you are bussed from your plane as this avoids the escalator/train. Very busy but the security wait was only 10-15 minutes and this at the peak arrivals time in the early am. Of course not enough Immigration desks open for U.K. citizens but we have come to accept that as the norm. Total plane to lounge time around 45 minutes. If only one could always expect this T5 performance could be considered good but sadly not the case. Comments apply to this visit only as o many others were not this good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

London Heathrow Airport customer review

(Australia)

I like T3 it's fairly modern and easy to navigate outside and in and I like the feel of the check-in desk. I flew with Qantas and even though they had two desks open and only 3 people in the queue for the flight I still had to check myself in on the computers at Zone F which took way too long at least 10 minutes even more if your not good with computers. Getting through the boarding gate was also a nightmare was standing for at least 40minutes the staff were just too slow. T3 is good though it has decent shops/restaurants/bars and quite a lot of them. One thing that obviously needs improving though is the security check/x-ray. It was very disorganised mainly due to staff chatting and looking rather un-trained if I'm honest. It took ages to get through.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

London Heathrow Airport customer review

(Hong Kong)

This is one of the busiest airports in the world but is one of the worst airports I have visited. Ground crew have no idea how airport service should be. Staff impolite and sometimes rude especially during the security check. They spent the time chatting amongst themselves ignoring everybody waiting next to the conveyor belt. Took 10 minutes to wait for my bag to come out. Terminals not clearly marked. Very confusing and chaotic. Awfully dirty terminal crowded and cramped. Good airport facilities with enough souvenir shops but staff were not nice at all. Lack of efficiency in this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no