London Heathrow Airport

Not Verified | Terminal 2 is pleasant enough. Plenty of food options and enough seating. The e-gates at passport control are a complete joke. We are a family of 4 and 3 of our passports were rejected by the e-gates. There were plenty of others as well in the same boat as us. I’m all for cost savings but at least come up with a fit for purpose service before getting rid of staff. Usual shambles at baggage handling reclaim as well but at least it was better than Toronto Pearson airport - damned with faint praise!

✅ Trip Verified | Heathrow now charge £5 just to drive in, stop for 30 secs to unload passengers and then drive out. When we were dropped off the entire designated drop off area was 75mm deep in water. We had to push our cases through while wading behind, then sit in a plane for 7 hours in soaking, ruined footwear.

Not Verified | I missed my flight due to some medical issues and I was granted by some vouchers of hotel. In going to hotel, Aqeel Ahmed the security manager, helped me lot for getting there and make me helped for coming out from terminal. I am really very thankful for his care and concern. Thank you so much

✅ Trip Verified | Lets start off with the signage to return your rental car, or should we say lack of it. Check-in was easy as there was no queue. The same cannot be said for security which took 25 minutes to clear at one point absolutely nothing was moving. Again signage is bad as they have the newer X ray machines that don't require you to remove your electronic devices but that isn't mentioned so most people start to unpack only then to be told you don't have to. Once through, T2 isn't that bad the LH lounge is quite nice, there is room for improvement though.

✅ Trip Verified | It was a happy day for me and my 2 kids, we was traveling to Kenya to visit my family, when we arrived I was told that my kids must have PCR test otherwise I have to cancel my flight. To make the matter worse, we didn't have enough time to get it done, I started to panic, talking with airport assistant but nobody could help, then I came across this beautiful lady, Rashelle. I told her all the issue and she assured me she will do everything it takes for us to fly, I trusted her, she made a lot of calls with my airlines (Rwanda Airlines) then she booked my kids antigen test, (all with her phone). After the test were booked, she had to run with me to testing point (holding my 7years old daughter hands and carrying her backpack) because we had only 30 mins left for the flight to took off. She rushed everything as quick as possible until we was in the flight. I will remember and bless this lady all my entire life, she came to a rescue where it seamed like there was no way, and more importantly she reminded me that, there are still good people left in this world. She just needed a huge hug from us as a payment.

✅ Trip Verified | Such a terrible check in and security experience - the queues are ridiculous. There seems to be more staff managing queue a than people actually checking in or conducting security checks. Horrific start to a journey - particularly when compared to arrival journey through several other airports. Would avoid if possible.

Not Verified | Is this really an international airport? There were no staff to serve anywhere. Of the 15 lanes at the north checkpoint, only 5 were working. People were lined up in queues and the English whistled indifferently. No protection for the coronavirus. Flights were delayed because there were no staff to help park the planes and people to load the bags on the plane. The suitcases took over half an hour to come off the belt. Both departures and arrivals are sure to be delayed by two hours. Really unacceptable situations for such a large airport. Find alternatives if you want to travel through London.

Not Verified | My son and I arrived from Dubai on the 19th July. Everything went smoothly till the flight landed in Heathrow at 8pm ahead of schedule. Had a 20 min delay to disembark due to ground staff shortage. Finally, we were collected by my husband from the car park at 12.45am, after a 4.5 hour wait for luggage. The luggage hall was full to the brim with passengers waiting for luggage and the only information given was that the delay was due to staff shortage and weather! I have seen comments from LHR chiefs that they do not have staff because the airlines are not paying a fair wage etc. At the end of the day, if the airline industry and the airports are to survive they really need to improve their service. After Covid airports want public to start travelling again but the way the airports are managed currently we will not be flying for the foreseeable future, which could be a good thing considering the way the planet is heating up! My recommendation for anyone arriving at Heathrow is to make sure they come prepared for a mini holiday in the luggage hall!

Not Verified | My small child and I arrived on a late flight for a 12 hour layover in order to continue home to the United States. Upon arrival the staff instructed us to continue on to the “family line” to pass through border control. I was stupidly naive believing that the family line would be quicker and more convenient. I couldn’t have been more wrong. The “family line” was hundreds of parents, babies, and tired toddlers and one border control agent. On the other hand the line for non-families was virtually non-existent with travelers speeding through. After standing in line for nearly an hour that’s not the worst part. By far the worst part was the border control agent herself. She was beyond rude and hostile.

✅ Trip Verified | Will never go back to Heathrow. We were traveling from Geneva to Seattle, via Heathrow. After landing at Heathrow, we proceeded to the International Departures area, which led us into a huge room fronted by a line of machines which read your boarding pass, and let you through into (eventually) a line to pass through Security into the departure terminals. This room was completely uncontrolled, no lines, no PA system, just complete chaos, as people packed the room. It turned out that Heathrow staff weren't letting people through the machines, as they shouted over the din of several hundred people talking, trying to get the people with the earliest flights to come up front to pass through. This was the worst organized area I've ever encountered at an airport. Simple improvement would have been to have actual lines, with a PA system or signs directing people to the lines for the earliest departing flights. Instead we stood packed together for over an hour while we slowly progressed towards the front. We won't do that again, next flights will transit through another airport, we won't be using British Airways, even though this wasn't their fault.