London Heathrow Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 874 reviews
4/10
4 star Skytrax Rating
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3/10

"poor planning, design, and management"

(Germany)

Not Verified | Poorly designed. After a long bus ride from T3 to T5, it can take up to 30 minutes to get to your gate. The gate for my flight was assigned and posted on the board less than an hour before the thing took off! So fun not knowing just where I needed to be for my flight. Just poor planning, design, and management!
Experience At AirportTransit
Date VisitMarch 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
10/10

"very well organised and clean"

(United Kingdom)

Trip Verified | Terminal 5 arrivals is very well organised and clean. I love passing through the fast passport control E-gates system. I didn’t wait a lot for my laggage to be delivered. The terminal is very well connected to the other terminals and London.
Experience At AirportArrival Only
Date VisitMarch 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
1/10

"Avoid going here"

(United States)

Not Verified | The absolute worst airport that I have ever been to. They made me throw away all of my face products because you can only carry on one plastic bag of things. It took 2 hours to get from our first flight to our connecting flight. Absolutely ridiculous. The staff was very rude and disrespectful to me when I had questions. Avoid going here if you can help it.
Experience At AirportArrival and Departure
Date VisitMarch 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"rude and inconsiderate"

(United Kingdom)

Not Verified | Airport security staff at terminal 3 are rude and inconsiderate. No customer service skills nor empathy. Unfriendly. Airport management needs to invest more in their staff to increase job satisfaction and maybe hire people who are a better fit in dealing with customers.
Experience At AirportTransit
Date VisitMarch 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"such dirty trays used"

(Denmark)

Trip Verified | Really unpleasant with such dirty trays used in Security. Further used for shoes as well as all other belongings that you would normally not expose to “door mat” environment. Does not match a modern western style airport experience.
Experience At AirportDeparture Only
Date VisitNovember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
10/10

"One of the best airports"

(United Kingdom)

Not Verified | One of the best airports. Great service, clean and a large variety of shops and restaurants. It would be nice to have aircraft spotting facilities. A third runway is definitely required. I would definitely recommend flying through London Heathrow Airport.
Experience At AirportArrival and Departure
Date VisitFebruary 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
3/10

"expect the worst"

(United Kingdom)

Trip Verified | Terminal Two, 7pm on a Thursday evening. Quite possibly the worst airport check in experience ever. We are a family of four with a three year old and a one year old. Check in process is a shambles now with people queuing for four different flights down one lengthy maze of barriers. Only two assistants struggling to cope with the chaos. We were treated like animals, penned into a barrier tape maze for 90 minutes. My wife had to crawl under the barriers with a buggy to go and feed the younger child who was getting quite upset, again no airport staff to advise or assist. Fellow travellers gave up their turn in the queue for us as they could see the effect that this experience was having on the children. The terminal building is clean and well signed but under staffed. If you are going to depart from here, expect the worst and hope for the best.
Experience At AirportDeparture Only
Date VisitFebruary 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
10/10

"Amazing experience"

(United Kingdom)

Not Verified | Amazing experience out of T5. Great fast track security, nice selection of shops and duty free. Never disappoints me. On the way back, a whiz through immigration. Compared to Gatwick or Amsterdam, miles ahead.
Experience At AirportDeparture Only
Date VisitJanuary 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"quite a good airport"

(United Kingdom)

Trip Verified | As a frequent user living in London I have to say it's quite a good airport nowadays, but with proviso that for transfer travellers I think its pretty awful. Great shops, food options and security and immigration work quite well.
Experience At AirportArrival and Departure
Date VisitJanuary 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"easy airport to reach"

(Sweden)

Trip Verified | London Heathrow is great airport, it's easy to find your gate and shopping/food. There is a some differences between the terminals and terminal 5 is the better one. It's the standard a hub terminal should have and BA should be happy to have the terminal since it's in my opinion the best terminal in the world. Terminal 3 is also nice and but not as nice as T5. There is less of assortment there compared to T5 of food and shopping. LHR is a easy airport to reach and check-in and baggage claim is fast. Security can take some time, but never more than 15-30min.
Experience At AirportArrival and Departure
Date VisitOctober 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes