London Heathrow Airport

Not Verified | A complete mess of an airport. Chaos, queues and ineptitude at every turn. Security has different rules every time you travel there. Boarding zones mean nothing, horribly busy, expensive, dirty and tired looking. Toilets were messy, corridors had buckets catching leeks. Staff are obviously fed up and act accordingly.

Not Verified | They made me throw away a small Benadryl bottle for my Allergic child. The manager was belligerent and nasty when we explained why we needed the medicine. I am also pregnant and once we got to the gate I couldn’t use the bathroom. I asked the staff and they said “you can go but the gates could be closed on the way back”.

Not Verified | Drove to the airport to meet a visitor. At the barriers was met by multiple and confusing signage that proved irrelevant. The barrier machine itself was confusing and the enquiry line was unanswered. Finally got the barrier to work. Terminal 2 is looking dated and the lifts were slow and crowded. Inside the terminal the men’s toilet was grubby and stank of urine. Hand washing water was a trickle. All in all this relatively new terminal and the airport approach and layout is third world.

Not Verified | We use the BA lounges here to avoid the horrendous crowds everywhere in the terminals. This airport needs at least two more terminals to offer the space and experience many of its rivals offer. When we landed at Terminal 3 we had another interminable wait for our luggage. Not a great experience again. I'd recommend it only because it is better than the other London airports

Not Verified |   Arrived from Saudi Arabia expecting wheelchair assistance, but none was provided. I was directed to a buggy at the gate, where a rude employee refused to let my wife join, citing space. Forced to walk through Terminal 4’s maze, we arrived at customs only to see the buggy arrive with four empty seats. Confronting her, she showed no empathy, refused to apologize, and argued even more when I asked for her name. A shockingly poor welcome back to the UK compared to Asia's service-oriented travel culture.

Not Verified | We were lucky enough (or unlucky enough) to use the Fast Track in Terminal 3 on leaving the UK from a holiday. On entering the line was blocked with a mother with infant in a pram with no effort from security in getting her to move to the side while looking for something. On entry through the doors all 5 security staff were looking at 1 bag ignoring all those waiting to get their luggage screened for more than 10 minutes. What is the point of having modern 'faster' equipment for scanning when there is no one manning them.

Not Verified |   I used to like Heathrow because it was nice and expansive with a variety of shops. Our recent experience with connecting at this airport was a complete nightmare. We got dropped off at Terminal 5 and had to haul over to Terminal 3. We were already on the verge of missing our transcontinental flight and we were dealing with highly incompetent and indifferent airport staff. After taking the bus between terminals, we had to run another 2 miles inside the airport to get to our gate, also having to go through another needless security check. They were almost going to change seats on us even though we paid extra for more legroom. One egregious staff member even poked his head in the middle of another staffer trying to help us, just to chime in and tell her to drop our itinerary if we are arguing about seats. A very entitled bunch. I will never again go through this airport, whether it be for connecting or otherwise.

Not Verified | The transit experience is not good. Buses take you from other terminals- a slow process at best. On arrival at T5 the security lines are horrendous. Staff pleasant enough but apathetic maybe due to sheer number of passengers. Resigned faces in queues say it all. Once you are through you have to deal with narrow spaces surrounded by every designer shop Imaginable. This terminal is designed to sell and not for passenger comfort. Extremely crowded every where. One of the most stressful terminals ever. Lines everywhere including lounges. Acres of unused spaces upstairs. This is a new building. Who designed this layout. It is the worst ever.

Not Verified |   Although the airport itself (the infrastructure, the concept of it) is not bad, everything is ruined by the staff attitude. You do not feel welcome there. I travelled with my 11 years old daughter and we felt like we were disturbing and prevented them from doing some other important tasks. I do not know what makes those people so unhappy (unpolite, careless and the series could continue), some of them even displaying some kind of adversity, but this is a fact. I mostly felt it at the security checkpoint was a terrible experience by itself.

✅ Trip Verified | My wife and I were traveling from Lyon to Dallas via LHR. We had a two-hour layover, which we believed would be more than adequate, but we were totally wrong. It took us 2 hours from the time we disembarked from our flight from Lyon in Terminal 3 to get to our connecting flight in Terminal 5. The bus ride from Terminals 3 to 5 took 20 minutes, security at Terminal 5 took over an hour and then we had to take a train of some sort to our gate. In between these stops we took numerous stairs, escalators and walkways. We made it to our flight with minutes to spare - we were the last to board and they were about to close the gate. This airport is a disgrace, especially given its high profile. There is so much traffic between Terminals 3 and 5 that you would have thought that they would have figured out a way to make the transfer seamless. The staff is the most unfriendly and sullen group of people I have encountered at an airport. I have been to/through this airport many times and it continues to get worse. Avoid it if you can.