✅ Trip Verified
| First overseas trip of 2020 and surprisingly it was a very straightforward process through Heathrow Terminal 2. We arrived with 3 hours before departure but needn’t have worried. Travelling to Warsaw on LO282, our check in was completed online 24 hrs before. The check in area was quiet and we walked straight up to the kiosk to print our luggage tags. After issuing the tags, the kiosk printed paper boarding passes without any prompt - trying to save paper, we had already got our passes on our mobile phones. Would advise airlines to check if passengers need a paper pass at the kiosk. Once our luggage was tagged, we walked straight over to a drop off desk. In the past, there would be a queue, but given our early arrival at the airport, and the drop in passenger numbers this year, queueing wasn’t required. Tags scanned and luggage on its way, we joined the queue through security. Only two lanes were open, but the staff were extremely quick in moving passengers through. Before we knew it we were airside. From walking into the terminal to getting through security only took 20 mins. Obviously the main difference this year is the number of travellers going through Heathrow (or any airport for that matter). Airside was much quieter than we have seen, and one can only imagine the loss in revenue for the high end shops that cater to the wealthy passengers. We made do with visiting World Duty Free, then WHSmiths (always need some reading material) followed by a pint at the pub on the upper level. Naturally everyone is wearing masks and observing social distancing. My wife was disappointed that the perfume samples were not available - for me this was a major plus as I would usually have to wait ages for her to try different scents before choosing which to buy. Our flight usually departed from a B gate, but given the low number of flights, we were directed to one of the gates at the main lounge. Arriving back to Terminal 2 a week later was a little bit busier than before. To start off with as we deplaned, we had to show our COVID documentation (completed online 2 days before). Several fellow passengers had not done this so had to stand to one side and do it there and then. Our arrival coincided with a couple of long hauls from the Far East so there was a long queue at passport control. This wasn’t helped by only three e-gates being used. Just as I got to the front of the queue, they closed the e-gate! However, a member of staff was very good at getting three lanes down through the 2 remaining e-gates. I wonder how these queues will change once we end the transition period at the end of the year. By the time we got through passport control and walked over to the carousel, the luggage was just being brought out. From exiting the aircraft to leaving the terminal took 50 mins.