London Heathrow Airport

✅ Trip Verified | Terminal 2 has poor seating and overpriced restaurants. Security has improved as they now have new body & shoe scanners. Toilets are not well serviced. Getting from train station to Terminal is a long walk. Getting from hotels to Terminal is chargeable.

✅ Trip Verified |   Domestic passenger. Arrived at and departed on from Terminal 5. No issues disembarking. Having staff there to ensure passengers with baggage to reclaim don't inadvertently leave without collecting it is helpful. On return, it took a while to clear security. With a number of airports across the UK now using the new scanners, meaning liquids can stay in hand luggage, it's a pity Terminal 5 had not restarted this. Good range of shops and restaurants in departures, with clear signage and ample seating. Flight pushed back on time but there was a wait of about 40 minutes as it sat in a queue for takeoff clearance. From previous experience, excellent for international travel as most major cities across the world reachable with a direct flight, but Gatwick remains my first choice for regional travel.

Not Verified | The arrival immigration process was very slow. We had to wait for so long. All the queue was full and not moving. It is clear that the is not enough staff for the passengers.

Not Verified | A complete mess of an airport. Chaos, queues and ineptitude at every turn. Security has different rules every time you travel there. Boarding zones mean nothing, horribly busy, expensive, dirty and tired looking. Toilets were messy, corridors had buckets catching leeks. Staff are obviously fed up and act accordingly.

Not Verified | They made me throw away a small Benadryl bottle for my Allergic child. The manager was belligerent and nasty when we explained why we needed the medicine. I am also pregnant and once we got to the gate I couldn’t use the bathroom. I asked the staff and they said “you can go but the gates could be closed on the way back”.

Not Verified | Drove to the airport to meet a visitor. At the barriers was met by multiple and confusing signage that proved irrelevant. The barrier machine itself was confusing and the enquiry line was unanswered. Finally got the barrier to work. Terminal 2 is looking dated and the lifts were slow and crowded. Inside the terminal the men’s toilet was grubby and stank of urine. Hand washing water was a trickle. All in all this relatively new terminal and the airport approach and layout is third world.

Not Verified | We use the BA lounges here to avoid the horrendous crowds everywhere in the terminals. This airport needs at least two more terminals to offer the space and experience many of its rivals offer. When we landed at Terminal 3 we had another interminable wait for our luggage. Not a great experience again. I'd recommend it only because it is better than the other London airports

Not Verified |   Arrived from Saudi Arabia expecting wheelchair assistance, but none was provided. I was directed to a buggy at the gate, where a rude employee refused to let my wife join, citing space. Forced to walk through Terminal 4’s maze, we arrived at customs only to see the buggy arrive with four empty seats. Confronting her, she showed no empathy, refused to apologize, and argued even more when I asked for her name. A shockingly poor welcome back to the UK compared to Asia's service-oriented travel culture.

Not Verified | We were lucky enough (or unlucky enough) to use the Fast Track in Terminal 3 on leaving the UK from a holiday. On entering the line was blocked with a mother with infant in a pram with no effort from security in getting her to move to the side while looking for something. On entry through the doors all 5 security staff were looking at 1 bag ignoring all those waiting to get their luggage screened for more than 10 minutes. What is the point of having modern 'faster' equipment for scanning when there is no one manning them.

Not Verified |   I used to like Heathrow because it was nice and expansive with a variety of shops. Our recent experience with connecting at this airport was a complete nightmare. We got dropped off at Terminal 5 and had to haul over to Terminal 3. We were already on the verge of missing our transcontinental flight and we were dealing with highly incompetent and indifferent airport staff. After taking the bus between terminals, we had to run another 2 miles inside the airport to get to our gate, also having to go through another needless security check. They were almost going to change seats on us even though we paid extra for more legroom. One egregious staff member even poked his head in the middle of another staffer trying to help us, just to chime in and tell her to drop our itinerary if we are arguing about seats. A very entitled bunch. I will never again go through this airport, whether it be for connecting or otherwise.