London Gatwick Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 541 reviews
4/10
3 star Skytrax Rating
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3/10

"lack of communication2

(Spain)

Not Verified | We had booked assisted travel on our flight and the girl that came to help us was brilliant, having cleared security we entered the area for us to be picked up from and were given our tag to tell us when we be called, great I thought, when our tag went off everything was going well until the guy in the buggy told me he could not transport me as the buggy was full. I asked him which gate gate we were going from which was gate right over the the other the end and would take me 10 mins to walk to and it was a good 10 mins. Duly arrived at the gate expecting my wife to turn up in the buggy - passengers were starting to turn up for the the flight no sign of my wife. She had the bag with our boarding passes in passports. Was getting concerned where she was there were only handful of passengers left. Luckily there was a supervisor there and explained what was going on, he checked and said they had gone straight to the plane and took my name and came back with my boarding pass and passport. I was the last one to get on, not good enough, she did laugh, but it’s hard enough making sure she is ok without having to worry about getting on the flight. She said 2 lifts were out of order and they had obviously taken the scenic route. I realise it is a busy airport, but think you need to address the situation when partner can’t travel with them especially when they don’t turn up at the gate. Talk to each other just to tell people what is going on, lack of communication, it’s hard enough, please get it sorted
Experience At AirportDeparture Only
Date VisitOctober 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"lovely efficient airport"

(Canada)

Trip Verified | A lovely efficient airport. Great signage, super shuttle between terminals, easy electronic passport control, efficient security clearance, free newspapers/magazines in hallways leading to gates, fantastic rail connections and a good Wetherspoons in Terminal 1. My only complaint is the duty free perfume gauntlet passengers must endure between security and the waiting area.
Experience At AirportDeparture Only
Date VisitOctober 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
6/10

"lack of well-known British politeness"

(United Kingdom)

Not Verified | Did I really arrive in England? Passport Control very full. Young female employee shouting at passengers in a heavily accented voice "Keep moofing. Do not stop in the queue." It felt like I was in an Eastern European police state. A "please" or thank you" would have made all the difference. Goodness knows what visitors from overseas would have made of the lack of well-known British politeness.
Experience At AirportArrival Only
Date VisitOctober 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"feels as if you are being punished for being here"

(Canada)

Not Verified | Worst airport I have ever been to! Lack of seating before check in and tons of people sleeping on the floor due to this (this is at a time when the airport was not even busy). Lack of hotels as well. It is also freezing in October! No heating in the airport, just cold air. It basically feels as if you are being punished for being here. I thought for a moment I was on a hidden camera prank show, how could a place like this exist. Staff are incredibly rude and deceptive. There's a reason it's rated the second worst airport in the world! Filthy and disgusting. I do not recommended especially if you have a lay over, pay the extra and have your lay over somewhere else if you have to, otherwise it will be one of the biggest regrets of your life as it was mine.
Experience At AirportDeparture Only
Date VisitOctober 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Filth and dirt everywhere"

(United Kingdom)

Trip Verified | In my opinion the worst airport terminal in the UK. Everything designed to make travel through it as unpleasant as possible for passengers: Outbound - Enforced twisting and turning and elongated Ikea style path through fragrances and drinks retail - the only way through to departures. No free drinking water - or if it's there I couldn't find it. Not a single working usb charging socket in departure lounge, and only 1 working out of 6 at the final gate. Dirt and filth everywhere. WHSmith up to their old tricks of demanding UK boarding cards from unknowing shoppers. Hugely overpriced food (Jamie's Lasagne: £13.99!) Inbound: Far too long waiting for luggage - flight arrived 4.15am, first bags arrived 40 mins later, and this was the only flight to be handled. Filth and dirt everywhere, dust oozing from metal wall panels, filthy ceilings. Baggage reclaim toilets stank of stale urine. Welcome to Britain - The whole place needs a damn good clean.
Experience At AirportArrival and Departure
Date VisitSeptember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"being pleasant doesn’t cost anything"

(United Kingdom)

Not Verified | I don’t fly very often so I find it very stressful when I do, I found the security staff very rude and condescending which made my stress levels even higher, being pleasant doesn’t cost anything. I didn’t like the way passengers have to walk through the duty free shops to the seating area. It has been 3 years since I last was in this airport and it could be at least the same length of time before I’m back through it again!
Experience At AirportDeparture Only
Date VisitSeptember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"Lack of signs"

(United Kingdom)

Not Verified | Lack of signs, couldn't find carpark ticket machine. When in Departure hall lack of sign for Arrival floor, only found one once in lift? Car park was very expensive, £13.00 for for just over an hour? I was picking a friend up.
Experience At AirportArrival Only
Date VisitSeptember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
3/10

"Far too overcrowded"

(United Kingdom)

Not Verified | Far too overcrowded. Family friendly security zone was a joke with long queues and very little space. It would have been quicker for us to go the usual route. Very frightening for a 2 year old who incidently was frisked. Overcrowded, overpriced food outlets. Lounge at departure gate did not have the seats for everyone so due to a two hour delay we were sat on a dirty floor
Experience At AirportDeparture Only
Date VisitSeptember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
7/10

"A lesson in customer service would not go amiss"

(United Kingdom)

Not Verified | The security staff were brilliant, very friendly and helpful. The same cannot be said for the jobsworth older gentleman on gate 54 this evening. Had he tried really, really hard he may of managed to be even more condescending. A lesson in customer service would not go amiss.
Experience At AirportDeparture Only
Date VisitSeptember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
3/10

"Terminal is completely overcrowded"

(United Kingdom)

Trip Verified | We traveled in and out with TUI on a tour to Sicily with an independent specialist tour company. Having used the South Terminal many times this was our first time travelling from the North Terminal for a number of years, we found it to be the worst airport terminal we have travelled from for many years. It is dire place, having experienced many modern Asian Terminal buildings, this was worse than any so called third world countries. The Terminal is completely overcrowded, it lacks decent food facilities there is a lack of seating and in my opinion it is filthy. Finally we found it old fashioned and not fit modern day air travel.
Experience At AirportArrival and Departure
Date VisitSeptember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no