London Gatwick Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 541 reviews
4/10
3 star Skytrax Rating
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7/10

London Gatwick Airport customer review

(United Kingdom)

On the plus side virtually no queues going into Departures. North Terminal has been revamped and looks a lot better now but there are still far too few shops with the result being long queues in the popular shops like Boots and Smith's. The terminal still feels crowded most of the time. The drop-off area outside is still ridiculously small and chaotic which usually means a stressful arrival.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

London Gatwick Airport customer review

(United Kingdom)

Flew in and out of the North Terminal with easyJet. Still using old style security unlike the South Terminal but minimal waits to get through certainly less then 10 minutes for my early morning start. Similarly on the way back no long delays at passport control at 23.30 if you have a chipped passport. Still a few things that could be done to improve things. Firstly a few more toilets after you get off the plane before getting to passport control. Secondly I like the fact they now give an estimate of when the earliest bags will arrive and last bag arrival based on average past experience. Just over 50% of time bags first appear 20 mins after the plane arrives on stand but you are still waiting in a crowded area with no chairs. Thirdly late at night most of the shops are closed and I needed a bite to eat and a drink. But the major problem is with the short term car parks they look identical and although the ticket says write the floor number and row it does not say which car part (5 or 6?). They should paint them different colours and make them more easily identifiable. I spent 15 mins looking for my car in the wrong one.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

London Gatwick Airport customer review

(United Kingdom)

Security has improved enormously. Shows what can be done by spending money. Why didn't they do it years ago? After security you are lead into a glossy shopping area the aspect of airports I like least but I just take a deep breath and walk as fast as possible. When you get through that you can find some very comfortable chairs. Some gates are a long way from the lounge but there are moving walkways most of the way. Why can't we have some outside space?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

London Gatwick Airport customer review

(Switzerland)

Appalling place. A domestic flight and still waiting for luggage after an hour. According to staff a very common occurrence! Truly awful that luggage takes longer to arrive from a parked plane than the flight does. North Terminal is a joke avoid and go to Heathrow - for all the negatives about Heathrow at least they manage to work and deliver what they are paid to do.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

London Gatwick Airport customer review

(United Kingdom)

Arrived at Gatwick's North terminal circa 8.00 am following flight back from Tampa to be met with what appeared to be chaos in the queues to move through passport control. The signs as you approach the two doors to enter the hall are very confusing the left door has an arrow above for passport control whilst the right door has an arrow above for connecting flights. However both simply lead in to the same hall where the queuing system is very poorly managed with EU and non-EU passport holders getting mixed up. There appeared to be just 2 staff valiantly trying to help control the flow of many hundreds of passengers but with little success. The team at Gatwick need to address this issue urgently given the techniques of foot flow management are well known. Overall a very poor experience for those visiting or returning to the UK.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

London Gatwick Airport customer review

(United Kingdom)

Arrived back here at LGW last Tuesday night around 23.00 after 25 hour flight from Auckland. Thought I had arrived in a third world country after the tranquillity of AKL and the efficiency of Seoul Incheon where I was in transit for less than one hour. The queue at Immigration was long and slow. They were not staffed up accordingly for the amount of passengers arriving at that time. Unbelievably one officer just upped and went off for a tea break! What an appalling welcome for anyone visiting the UK for the first time. Does the Immigration Service not talk to the Airlines so that they can plan properly to handle sudden influxes of passengers? It seems not!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

London Gatwick Airport customer review

(United Kingdom)

North Terminal. Arrived back (11/09/12) from Santorini (Greece) after a wonderful holiday. Got off the plane and made our way to passport control. I have never encountered having to queue to get into that area. We were then corralled into snaking lines of tired passengers (UK passport holders) that seemed to be never ending. At this point I could not see the passport control staff or their booths. All of the people close to me had never seen these sorts of delays before. We eventually got to a sign telling us that it should be 10 minutes from that point before you can go through passport control. It must have been 30-40 minutes in total getting through passport control before we could go to baggage reclaim. The e-passport queue hardly moved at all.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

London Gatwick Airport customer review

(United Kingdom)

Flew out on Sunday 9th September seemed a very efficiently run airport there were no queues to speak of. At security people were being told to use all the doors which helped. I haven't used this airport for a long while but it was a stress free experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
6/10

London Gatwick Airport customer review

(United Kingdom)

Landed at South terminal though should have come down at North terminal. On the plane for 20 minutes after landing because steps weren't brought out. Finally got into airport around midnight. The loos near the baggage reclaim area had no soap or toilet paper presumably cleaners all off duty.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

London Gatwick Airport customer review

(United Kingdom)

Flew BA from north terminal. Check was fine airport clean but unlike before the queue for security took longer than usual. Facilities were great and getting around the terminal was fine because there was loads of signs with gate numbers ext. Baggage reclaim ok took longer than usual but no toilets until you leave the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes