London Gatwick Airport

✅ Trip Verified | Most rude security! Traveled from Schiphol airport to UK with the same quantities of bottles with permitted liquids. But at Gatwick a female security worker gave us the most rude treatment we have ever got in a foreign airport! She let us throw a couple of the liquids! How can that be? She even made a rude remark! We are not arrogant or rude people ourselves so we were overwhelmed by her rudeness! Non of the security workers in the line we were standing had joy in their work. If you don’t want to do this job than quite your job! The waiter of the Jamie Oliver restaurant who served us today was the only nice person we met at Gatwick. But for us never again Gatwick!

✅ Trip Verified | Worst for immigration waiting time. The “All passport” line is the last: 1 person attending with full verification needed of “all passport”. 1hour 30 waiting.

Not Verified | I will avoid flying from Gatwick North Terminal in the future. The chaos started once the went off the cab. It was heavily raining but there is no roof/shelter to protect you (and your kids) from getting wet while going off the taxi. We were struggling to find the check-in desk because there is a lack of indication. The security control was like a nightmare, very unfriendly staff with very poor manners and a complete mess. Not a single person organising the queues. Right after the control, you don't have another choice but to land in a shopping centre and have to zigzag through shops and aggressive staff trying to sell you perfume and alcohol, this can take up to 5 min to complete. We arrived at the airport 2.30 hours before the departure at 6.00 am but we had no time to have breakfast as we were all the time waiting on queues for everything. We crossed the boarding gate and had to wait 30 min with no seats available even for pregnant women. Once we were in the plane had to wait another hour until our flight number was given a slot to take off, this is also easyJet's fault as they rarely are on time. Never again flying from Gatwick.

Not Verified | I won't be rushing back. First time at Gatwick though I fly to and from UK every 2 weeks. Pre check in downstairs south terminal devoid of seating. Very little flight information. Once through security I thought I had entered a shopping centre and not an airport. Gave the impression of a posh shopping centre that may have a few flights tagged on. Shop signage so big and intrusive that the meagre signs relating to the purpose of the place totally drowned out. Saw several people in genuine panic as could not find signs to gates etc They need to remember the primary reason we go here and not just create an experience to syphon as much money out of people as possible. Will avoid if I can in the future.

Not Verified | Oh my goodness, I used to like to travel from Gatwick. Now I am actively going to avoid it. Poor security experience, queue after queue for everything. Poor food outlets with sky high prices. Treats passengers as cash cows or cattle.

✅ Trip Verified | Terrible airport. Always bad. I have just waited 60 minutes for the plane to park at a gate due to gross incompetence of the airport. This airport should be permanently banned from any expansion plans, due to their incompetence.

Not Verified | Had to arrive and depart from Gatwick airport. Been to many airports in the world and never have I experienced such unfriendly staff especially at customs. I made the trip from Canada last minute for a funeral landing at Gatwick then connecting to Scotland. Didn’t have to go through customs in Gatwick upon arriving only in Scotland. On my return journey to Canada I did. Here this very unfriendly officer informed me I needed a card to show I had a pacemaker which I knew nothing about. I explained that I had been through Canadian and Scottish customs and was not asked for it. He replied, I don’t care what Canada or Scotland does this is our rules. His mannerism was terrible, never experienced this ever. Told me to sit while an officer came, took me to a room to search me. Felt like a criminal. He certainly didn’t win a certificate for politeness. Certainly not the way to treat people visiting the country. Will never fly into that airport again. Many issues there talking to other passengers reassured me, something has to be done there. Very poor rating.

Not Verified | Is Gatwick the worst airport in the world? Silent airport with no seats with visibility of the departure board. Same old same old overpriced rubbish in all the shops. All the cafés and foodstops are upstairs with a horrible claustrophobic feel to them. Again with no view of the departure boards. Have they forgotten their purpose? It's an airport. It's a place to catch flights not a place to buy the latest fashion at vastly overinflated prices (even more so than the normal ridiculous fashionista prices). The whole building looks tired. Knock it down and distribute the flights between 'regional' airports I will go out of my way to not fly to or from Gatwick ever again.

✅ Trip Verified | This airport is so family unfriendly on arrival. The passport control queues for families is always massive. There were people with small babies in their arms having to wait more than 30 minutes to get through passport control. It would be so simple to do like other countries and put a cue for families with children under 2 years old, instead of putting them together with adults and older children that can wait for longer. The alternative would be to hire more staff, at 9 pm on a Monday there were 6 out of the 28 passport control booths working. This is a service we pay for when we fly via gatwick, its not done for free, so I would expect much better service.

Not Verified | Awful! We landed and had to wait 15 mins for someone to give the light signal so we could park the plane. We had to then wait for about half an hour for staircase to be brought to us. And then about an hour in the passport control. Awful!