London City Airport

✅ Trip Verified | I travelled through London City Airport on the 6th of June 2018, and was quite appalled at the behaviour of the security staff. Firstly, my bag was moved for special inspection: I was brusquely told that inhalers were considered liquids at LCY. I travel at least 10 times a month across the Asia-Pacific region, Europe, and North America and have never had my inhalers questioned. I pointed this out and immediately another security person came up to me and repeated that it was “this airport’s policy”. I felt quite harassed by this person. But if it is LCY policy, there is nothing to warn passengers to place inhalers separately. This would save a lot of trouble. Then the security woman searched my bag and brought out a container in which I had cheese. This was sent through the scanner again: it was quite unnecessary, as I could have just opened the container and sampled it myself. Then she found my sandwich and put that through the scanner as well. It was very chaotic, as each item was removed and rescanned separately. My belongings were strewn across 5 different trays. Once I had finally managed to retrieve my laptop, iPad, and cheese, I noticed that my sandwich was missing. I asked where that was and the staff became very abusive and shouted that I was accusing them of stealing my sandwich. The man also said “we’ll, we wouldn’t want you to go hungry, would we?” Which was highly sarcastic and done purposely to humiliate me in front of all the other passengers. This was all done in a very derogatory manner and was extremely unpleasant. I waited for at least 10 minutes but the sandwich did not reappear. Finally I had to leave as my flight was boarding. In all the hundreds of airports I have travelled through, I have never experienced such an appalling shambles at security, poor manners and disdainful behaviour from security staff.

✅ Trip Verified | Very mixed experience at London City airport. Despite its location, it has little else going for it. Experience of checking in luggage fine, but found security very disorganised. When asked if I could take my passport through the scanners, security staff members were very rude and condescending. Departure lounge has reasonable amenities for its size, but it's very cramped and overcrowded. Toilets were not particularly clean.

Not Verified | Going through security was like watching episodes of the chuckle brothers. How to make a mess out of getting 20 passengers through at a time. The bigger airports have their faults but god help us if the management or employees from London City went on to work at them.

✅ Trip Verified | Typically they start boarding before the engineers have given the green light so over and over again we are left standing in the stairway while the try and fix an issue. Really annoying to get out of a seat by the gate to wait 20 mins in the stairs. The airport is putting themselves before passengers.

❎ Not Verified | I find the check-in process so unorganised! I have been queuing for more than and 1 hour and the queue doesn't even move! Every time is the same story, I like the fact that airport is quite clean but the service is terrible. My back is terribly sore and I can't even immagine all the elderly people in the queue with me. This airport symbolises the word inefficency. I won't reccoment this airport to anyone, anymore.

✅ Trip Verified | Incredibly badly organized security control. Approx. 2/3 of the screened luggage has to undergo a manual control for which only 1 single person is assigned. Long queuing is the result. On top, the staff treats you as a half criminal just because you might have forgotten to take out your liquids from the luggage. Completely absurd situation. In cleverly organised airports, such as e.g. Zurich, the security staff (sufficient in number!) helps you to make the right arrangements before the luggage will be screened with the result that the process is quick and smooth.

✅ Verified Review | Consistently appalling security staff and service. I travel from City several times per month. On each occasion the security experience is poor, inconsistent in application of TSA rules, preferring to make up what suits them on the day. Staff are rude or bolshy or worse, downright condescending. As a key business gateway for London, this airport operator ought to be doing more for customer service given the airport infrastructure itself is so lacking.

✅ Verified Review | Horrible security staff service. Bag was flagged for checking by one colleague and I was told the search would be of the electronic item. Whilst she left to get a tray her colleague came and started a new search on my bag. Taking individual contents out of my bag without explaining the reason or type of check. All individual items were taken out of the bag including under garments and toiletries in front of all those in the airport to see. I was not offered a private room to do this or to pack my belongings until I asked for her manager. Manager was helpful in assisting me with a private room to pack my items. However I wish this happened before I was searched. Overall very dissatisfied with the service received at this airport.

✅ Verified Review | Beware of this airport, the airport has gone downhill since Menzies Aviation have got their foot under the door and become the ground handling agents for BA Cityflyer. On arrival there was a total lack of Customer Service and the staff seemed to of been trained at either Luton or Stansted. When it comes to lost bags they can't give a dam and the companies so called Duty Manager was less than useless. However, saying that the airport apart from everything that Menzies does not touch is the same, Security is first class and the staff are happy in their job. The Cafes sell a first class sections of wares and the and a good range of drinks and food. Borders controls are first class with every e gates open and also had 4 manned gates open, But yet again the ground handling agents let the airport down.

✅ Verified Review | Everything seems to run smoothly, despite the overcrowding at busy times. I've always been able to find somewhere to eat and somewhere else to sit, even at the busiest times. Too many people to move around quickly though. Flight delays were not publicised very well - I knew from another website my flight would be late, but the departures board was not updated until very late, and then only by a few minutes rather than the true time. Airport prices for food/drink. Getting the DLR to the airport and walking straight to check-in is really nice. Mostly security is good, but, quite randomly, I have been asked to remove my laptop from a slim protective case which has never happened at dozens of other airports. Also got picky about a small pair of tweezers, which involved waiting 10 minutes for a swab test.