London City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 128 reviews
4/10
No Skytrax Rating
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4/10

London City Airport customer review

(United Kingdom)

LCY-JFK. Easy access to the Airport either via underground or road. Airport's small size means distances even to Gates 20-24 (the furthest) are minuscule compared with T5 or Gatwick's South Terminal. Only slight gripe I could have is with security which seemed ridiculously slow given manning levels. 30 minutes to process 20 passengers. I can only presume the staff like the machines were having mechanical issues!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

London City Airport customer review

(United Kingdom)

Having checked in at Edinburgh and onwards from LCY-Faro we bought water. Unfortunately it would appear that the security at LCY don't trust the people at EDI to do a proper security check as we had to do it all over again and much to the amusement of the security staff discard the water. We also got absolutely soaked in a torrential downpour there being no shelter between aircraft and gate again much to the amusement of the ground staff. A great way to start a journey - soaked to the skin. Then we had to endure a 1 hr delay because standby pax bags had been loaded prematurely and had to be manually recovered when there was no room on the aircraft for the pax. That's why they are called standby! We weren't there long enough to comment on queuing cleanliness and facilities as we merely walked in a very large circuit and eventually reboarded the aircraft we had arrived on. We rate them poor as we have to say something.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London City Airport customer review

(Spain)

In and out of LCY last month. Passport check something of a lottery - if a couple of flights come in together you'll be there a while as UK Border Agency don't seem to work to demand. Security outbound rather more friendly this time round than on previous occasions - possibly as some kind of audit appeared to be going on!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

London City Airport customer review

(United States)

It's small which meant a quick trip through check-in and security for me but little in the way of available services. Also a long walk to the gate for such a small airport - some gates are very close to the entry but others are a bit of a hike. All in all a good small airport with excellent connections on the continent.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London City Airport customer review

(Netherlands)

A very attractive airport due to the small size and closest to London. Excellent fast service for check-in. The distances are very small on the airport. Also the trains are close by (less than 5 minutes walk from passport control which is only a couple of minutes from the gate). Check in is possible up to 20 minutes prior to departure.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London City Airport customer review

(United Kingdom)

LCY to Antwerp and back this week. Substantial improvement over the last month - extra capacity on security meant I was airside in a matter of minutes. Coming back baggage was on the belt when we got there. Even UK Border agency have shown some progress in separating EU from non EU passengers which speeded things up however half the desks were still unmanned. I suppose that's the public sector for you.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

London City Airport customer review

(United Kingdom)

Arrived on delayed flight from Frankfurt very quickly through passport control with four positions open. Luggage also quickly delivered and outside the airport within twelve minutes of touching down.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

London City Airport customer review

(United Kingdom)

For me very convenient but how the service has declined. Long lines for security with staff who are disinterested. What is the point of a 10 minute check-in when security takes 30 minutes. Arrival not much better as Border Agency staff always seem surprised that an aircraft has arrived. Departure lounge much improved but do not expect a meal before 12.30 on Sunday. The restaurants are not open!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

London City Airport customer review

(United Kingdom)

Arrived at LCY from Antwerp. Long (and I mean long!) queue at immigration due once again only 3 of 6 desks being manned. When coupled with the increasing chaos at departures I'm increasingly looking to avoid LCY and use Gatwick instead.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

London City Airport customer review

(United Kingdom)

I only arrived at this airport. The connection with the Dockland Railway was good. The best bit for me was the arriving as we flew over the Tower of London and O2 Arena you have a spectacular view of London which you do not get at Heathrow
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no