London City Airport

Not Verified | Awful from start to finish. Used to be great years ago. At the moment - a long security queue, dirty lavatories, no accurate information about the flights, very long wait for the luggage after the return flight, nobody makes any real effort. Is anybody managing this airport please?

Not Verified | Waiting for my flight 15 minutes before departure. The plane clearly isn't even in the gate, the LED screen still shows it on time and boarding. Not one message over the public address system. Terrible communication.

✅ Trip Verified | A small airport right in the east of the city center, with a convenient metro connection readily available. The terminal itself is small but well organized and has enough small shops for food and beverages. Security queuing times late in the evening were non-existent, border control (only inbound) was equally fast. Best airport if you've to be in London itself.

✅ Trip Verified | The toilet facilities are disgustingly filthy. Shopping experience is rubbish too. Some of the seats in the waiting area’s are not very clean, this is the worst UK airport I have visited.

Not Verified | This used to be a great airport. I have no choice but to use it regularly. Today I have arrived 20mins early which can't be helped with the train service at the moment. I have arrived much earlier previously and been able to check in, today I have been told to go and get a coffee then come back. I don't want a coffee plus refuse to pay for one down here then go upstairs to get one. The only seating is in the coffee shop I am a pensioner plus have disabilities. So I am now standing with a crowd of people whilst I would like to say the check in desk is empty. This has really set me up for going through security where they have adopted the same puffer jacket bouncer attitude as Stansted airport is an embarrassing

✅ Trip Verified | The most awful airport. Have not used for 10 years or so. Used to be a great airport which was quick and easy to use. Now has terrible snaking queues to get through security. Much worse than Heathrow or Gatwick. Avoid if you can.

Not Verified | Crowded as ever. Security was OK (no longer than 10 minutes), but once inside (@1800 admittedly) it was hard to find anywhere to sit. The airport is a brilliant idea, but the concourse areas are too small for the size of aircraft they are now handling. Not enough toilets, e.g. One positive: with the Elizabeth Line now in service, a transit from LHR can be done in under 90 minutes via Woolwich and the DLR, station-to-station (I managed it in 70).

✅ Trip Verified | Avoid at peak times, security is a mess. Gone are the days of the 15 minute check in and smooth easy journey. This used to be my go to airport due to the ease of transit. Such a shame they have added so much flight capacity and not matched it with security.

Not Verified | Do not transit through this airport! No direct transfer path, have to pass through immigration, no airline lounges (even BA). A godforsaken 4 hour wait in a miserable little airport. Truly a third world experience in the heart of London.

✅ Trip Verified | First and I hope to God last experience of London City airport. I have flown to airports all over the world and the London City immigration staff are the rudest I have ever experienced, including the so-called customer service who was staffing the e-passport gates. May I suggest a career change as clearly customer service is not your thing. This was then followed by a 40-minute wait for bags off a small Embraer flight, clearly racking up the flights coming in with minimal ground crew to support. All in all, miserable experience and I hope I don’t have to fly into or out of here again - a real change of management style needed!