Liverpool Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 187 reviews
3/10
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1/10

Liverpool Airport customer review

(United Kingdom)

My experience at this airport was poor. The entrance doors to the terminal were covered in pieces of masking tape holding the doors together! The toilets were vile the departures area smelled of greasy food. Standing at the departure gate one felt like cattle being herded through a cow shed. The one plus point was that we got through security quickly. Really an appalling airport to be avoided if at all possible. Manchester Airport knocks spots off Liverpool.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Liverpool Airport customer review

(United Kingdom)

It has greatly expanded but is too small for passengers it handle. Has a reasonably priced multistorey adjacent to terminal but check in area is cramped and not very clean. I paid in advance for fastpass security sent a voucher and was told it would be validated so I could pass through barrier - there was no one there so had to go through normal channel. It wasn't too long but the staff not particularly helpful or friendly. Through security it is very cramped there is virtually no seating at the gates so you have to sit in a bar or restaurant and watch the monitor. Then you have to queue in quite a small area. Shop and catering were ok but lack of space is a real problem.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Liverpool Airport customer review

(United Kingdom)

Recently used Liverpool airport for flights to Fuerteventura only took hand luggage. Security staff pleasant no problems with the queues at security. Still some work going on improving Liverpool airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Liverpool Airport customer review

(United Kingdom)

It's a horrible place Check in at 0500 for an 0700 flight and you're lucky if you have time to buy a newspaper on the way through. There's absolutely no chance of using the executive lounge. As to security why do they have queues ? Surely they have a timetable and staff the airport accordingly is it deliberate after all we are customers and money spends anywhere. I stopped using Liverpool in October 2010 as the airport seems totally disinterested in their customers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Liverpool Airport customer review

(United Kingdom)

From rude security staff who bark at you rather than talk like a human being to appalling catering grubby cafes low ceilings everywhere. This airport reeks of overbearing management whose mission iis to make your experience as miserable as possible and to extricate as much money from you as possible. And to charge you £2 just to drop someone off or pick them up or check in to the Hilton Hotel. Avoid if at all possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Liverpool Airport customer review

(United Kingdom)

Used this airport for the first time last week and was very satisfied with the experience. We checked in at 5am and went straight through security with little delay the staff were pleasant and efficient. There were enough facilities for our needs but seating would be seriously at a premium in the peak holiday season. On our return everything worked well and they even had a member of staff at immigration directing people to the next available officer although Immigration staff need to up their game and try working harder.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Liverpool Airport customer review

(United Kingdom)

Liverpool to Malta return. The much maligned security seems to have improved considerably since the opening of the new area. From car to gate in around 20 minutes at a busy time of morning (0630) Staff were well turned out and friendly though very thorough. Airside carpets are getting very shabby though and could do with replacing. Many gate areas are a bit prefabricated though this would take major building work to remedy. Return was equally efficient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Liverpool Airport customer review

(United Kingdom)

Our flight was at 0730 hrs so we arrived at the terminal at 0500 hrs just in case the security process was slow. We had hand luggage only so went straight through to security. I had pre- purchased a fast track ticket as I hate queuing but really didn't need it. We didn't see any queues and they had every scanner operating with 3 staff on each scanner. All in all we were through in the departure lounge within about 8 minutes of arriving in the terminal. All staff we encountered were pleasant and helpful - perhaps we caught them on a good day. The facilities airside aren't great and there are definitely not enough seats but when you've only paid £50 for return flights I don't mind spending a bit more on a couple of cups of coffee so you can sit in the cafe. Queuing arrangements at the gates are a little like a cattle market but guess that's what you get for flying low cost.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Liverpool Airport customer review

(United Kingdom)

I despair of this place. Since my last visit they have relocated security getting rid of the nonsense of queuing on the stairs. However they still encourage customers to cough up a few quid in order to skip a few places in the line. While security does need to be taken seriously I found it a a bit much to be given an extended and thorough pat down when the gate didn't even ping. Following the return landing though within 'spitting' distance of immigration passengers were loaded onto buses taken about 50 yards to a (wrong) door then presumably as a result of driver error transported around the block to another entrance marked 'international arrivals'. Here we all got soaked as passengers shuffled up the stairs along the long corridors and then got stuck in an enormous queue for passport control. And guess what they must love forcing people to balance their bodies and luggage on staircases because it's back down steps once more to immigration. The only redeeming feature is that the passports checkers are quite pleasant as opposed to the rest of the people who work at Liverpool. More than an hour from getting off the plane to showing your passport really isn't on!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Liverpool Airport customer review

(United Kingdom)

Agree with that has been said about security. Why does Liverpool have to be so different to Manchester. Cheap and not cheerful and almost felt that staff were on some power game. The usual rubbish shops. Liverpool could be the small friendly airport - instead it's trying to be something its not.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no