Liverpool Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 197 reviews
3/10
No Skytrax Rating
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1/10

"one of the worst airports"

(United Kingdom)

Trip Verified | Upon arrival at Liverpool Airport it was just a disaster the moment we sat foot on the tarmac in the pouring rain. The young lady with the Swissport vest organising our movement was completely out of her depth. We were told to wait in the rain for 15 to 20 minutes before we were moved to what I can only describe as the luggage train area. Once there we were told to move here there and everywhere while the polite baggage handlers drove their luggage carts in between us all. At one stage a young man arrived wearing a health and safety vest and showed no initiative in any way, so he seemed completely pointless in holding this position. Another time elapsed as the passengers could not enter the building for whatever reason. Once in the arrival building all baggage carousels were stopped and it seemed everyone for themselves to wonder around when we found our luggage at an area where they had just been thrown about on the floor and belt that was not on. It was a complete fiasco and the staff need to be trained properly and professionally and to be informed that if they do not want to be in the position of employment then they need to be told to seek employment elsewhere. They were extremely unprofessional and extremely poorly trained for the positions they hold. I will fly and arrive at an alternate airport in the future. In my employment I have been in and out of airports all over the world and due to the serious lack of knowledge and professional of the staff at this particular airport I would rate this ‘international airport’ as one of the worst airports I have experienced.
Experience At AirportArrival Only
Date VisitSeptember 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
no
1/10

"Give it a wide berth at all costs, travellers"

(United Kingdom)

Not Verified | My review is that the service at this airport is the worst I’ve encountered for a long time. I would not recommend it to any traveller wishing to get home. It took more than one hour to provide baggage at 2 am with only 100 passengers in the whole terminal. Give it a wide berth at all costs, travellers.
Experience At AirportArrival and Departure
Date VisitMay 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
no
3/10

"the worst airport signage that I have ever seen"

(United Kingdom)

Not Verified | This place has quite the worst airport signage that I have ever seen at a so-called International Airport. I went to Liverpool John Lennon Airport to pick up some friends arriving from Spain. The signage was so bad at the airport terminal, that they went the wrong way and took 43 minutes to find me. The free parking time was 40 minutes. Ka-ching! Eight pounds straight off the mark for being three minutes late, entirely due to the lack of your damned signage (a sign saying Drop-off 2 this way and another sign at the car park saying Drop-off 2 is all that it would have required, with the same for the other car-parks). If you want to drive into the airport, the signs are adequate (I wouldn't say they gave drivers much warning of the turns) but if you actually want to arrive to meet someone, particularly if you've never been their before, the place is dreadful. Of course, you can always open your wallet and say after me "Help Yourself" and pay the extortionate charges to drop people off, but then airports have always been completely immoral in the extent of their charges. Needless to say, we didn't stop for coffee!
Experience At AirportArrival Only
Date VisitMay 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Dirty and smelly public washrooms"

(United Kingdom)

Trip Verified | Dirty and smelly public washrooms. Good food and beverage options. Long queues at security screening. Cramped baggage reclaim area and long wait for baggage to be delivered to the Carousel.
Experience At AirportArrival and Departure
Date VisitApril 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"The terminal doesn’t feel very clean"

(United Kingdom)

Trip Verified | PROS: A good airport with easy parking. No queues as I wasn’t checking in a bag. Good selection at Aspire Lounge. No security queues. Simple. CONS: Delayed flight - which led to queuing in the gate holding area with no seats. The terminal doesn’t feel very clean - however it is ok. There weren’t many shops open, despite no restrictions from the pandemic.
Experience At AirportArrival and Departure
Date VisitApril 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
5/10

"security should get fired"

(France)

Trip Verified | The airport itself is ok but security should get fired, because of inhuman manners and rudeness. My liquid bag was ok, I have less than 1000 ml but apparently lady started shouting on me that my bag is too big, and she will throw everything. I started to argue with her, that most UK airports let me with that bag but she was still rude, dropping all bottles and etc. Then she started to argue with her colleague. The gentleman tried to help me, thanks to him and she was shouting on everyone. A couple missed a flight because of her manners. If you could not work with people, I am sorry, that is not your job.
Experience At AirportDeparture Only
Date VisitFebruary 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"All in all a bad experience but gets you from A-B"

(United Kingdom)

Not Verified | Arrival - had to wait an hour for our bags...no announcement about what’s going on, cramped in a small room with other people - not covid safe yet get hassle of you take a mask off. Departure - security disgusting. Waited 20 minutes in a queue to then be waved to go over to a different queue, then questioned with the woman who sighed and waved back into the original queue where the people behind had now passed through. Then charging £1 for a bag...I had one small lip balm and was told I could not just put it in the tray without a bag. So rude and arrogant, told me I can buy a bag so which I said I don’t have cash. Then she sent me on a walk to a cash point to get cash out to buy a plastic bag for a lip balm...talk about taking your job seriously. Mixed rules about shoes on and off, I guess the women decided to pick on me more and made me take my shoes off even tho no one else had to. Had the mask off to have a quick drink and was rudely told to “put your mask on properly”. All in all a bad experience but gets you from A-B. Staff just need to relax.
Experience At AirportArrival and Departure
Date VisitOctober 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"I personally think its a good airport to use"

(United Kingdom)

Not Verified | Only problem I came across was at passport control, just the one guy who would just hold his hand out kept looking forward if next passenger didn’t look in his direction no one would know he was free, all other passport control officers let people know by just simply saying next, thought this was rude and ignorant of the officer. Apart from that I personally think its a good airport to use.
Experience At AirportArrival Only
Date VisitOctober 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
yes
1/10

"parking restrictions do nothing to improve an already stressful time"

(United Kingdom)

Trip Verified | I used LPL recently and had no complaints about the whole airport experience, the journey was for a business trip and I cannot complain about anything from parking up to returning. However, earlier this year I went over to LPL to collect a colleague who does not speak English. I monitored the flight as I was travelling and found out there was a short delay. I parked in a car park which was limited to 40 mins (I think) I received a call from the colleague and although we couldn't understand one another I made my way to the main collection/drop off area where I could meet him. However he was in the wrong place and saw me driving along the road waved and walked onto the pedestrian crossing directly in front of me, of course I had to stop, he then climbed in to my car. Now I have a £160 fine for stopping for 10 secs at a pedestrian crossing in a deserted airport in February. Some other pedestrians also crossed in front of me at this time so I could not move. The whole control/parking thing at LPL and the wider industry is vile, no company should employ these parking companies to carry out their licensed robbery. I'm not paying, we're off to court to see what the judge says, they are nothing but the scum of the modern society. In August the camera van was not there, I guess that's because it was not economically viable to have them sat in the camera van during a pandemic so it obviously has nothing to do with anti-terrorism does it. I replied to the Parking company and told them the story and of course they said I still had to pay. Surprise Surprise. I have had similar parking fines before which have been dropped, once after my story was published in our local paper. On this occasion I visited too many shops in the retail park with my wife and spent too much money in them so the retailers thought it would be a good idea to fine me. The car park was 75% empty! The (Get Rich Quick) parking restrictions at airports do nothing to improve an already stressful time. Because of the parking fine and this alone its a one star review from me, it has to be.
Experience At AirportArrival and Departure
Date VisitAugust 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"surly and rude security staff"

(United Kingdom)

Not Verified | In decades of flying. I have never need such surly and rude security staff, I was told the plastic bag for liquids was too big, the same bag I have for a year utilised for a year flying, including two or three flights a month out of Liverpool, the guy just wanted a argument obviously bored.
Experience At AirportDeparture Only
Date VisitJuly 2020
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no