Liverpool Airport

Not Verified | Our plane landed at about 5.45pm. Once we left the plane we had a lengthy walk, in bitterly cold weather, to join the long queue for passport control. We were queueing outside, in freezing temperatures, for well over thirty minutes before our place in the queue reached the inside of the building, where we queued for at least another thirty minutes. The walkway outside, interspersed with glass tunnels was totally grim: dirty, unpleasant, unwelcoming and unfit for purpose. The intense cold and wind made it incredibly uncomfortable and, whilst the tunnels provided slight respite from the biting winds, for a huge part of the time there was no protection at all. Thankfully, it wasn’t raining! There appears to be a complete lack of any consideration for the welfare of customers. I can honestly say our arrival into Liverpool was the worst we have experienced in over forty years travelling around the world. If the airport buildings cannot support the number of people arriving at any one time, then something needs to be done! The current situation is totally unacceptable.

✅ Trip Verified | On the 17th of October i arrived at the airport with a Uber rider. Shortly after i left, i noticed i left my phone in the uber who has driven off. My flight was 1 hour and 30 minutes away from departure. I tried asking for multiple people within the airport for help if they had the uber app to help me contact the driver, as i would not be able to check in to the flight without my phone. The kind police security gentleman by the name of Chris kindly helped me contact uber, let me use his phone to call the uber driver and, with only 30 minutes left for depart, kindly helped me through the security queue. Honestly a life saver and I couldn't be more grateful for finding this man this day, and i would like to once again thank you if you ever read this review.

Not Verified | At present I am at my departure destination (Majorca) but fell so aggrieved at Liverpool John Lennon Airport that I feel I have to submit my review now. Arrived at Airport in torrential rain. No continuous covering from dropping off area to domestic arrival. Restaurants in domestic arrival dirty (pigeons flying about depositing droppings). Security staff totally unresponsive when asked for routine help. Departure side restaurants poor value and abysmal food.

Not Verified | This is my home airport and I hate it. The traffic controls and parking options are an absolute scam. Terrible, trying to make revenue and dressing it up as safety. I always choose to drive to Manchester since Liverpool Airport stole £100 from me with their lying and manipulation of video evidence. Disgrace to the city.

✅ Trip Verified | Myself and family travel via Liverpool Airport two to three times a year. It remains our first choice since we began using it ten years ago where previously we tended to travel via Manchester. Liverpool is smaller than most international airports but this has it's benefits, less crowds, less queuing and easy access. The staff throughout the airport are friendly and ready to help. The signage is easy to read and well proportioned. Lifts are available. Liverpool recognises the Sunflower scheme. Our experience has been, security is strict, but quick and friendly to get through. Prices are typical airport prices (£1.99 for a small bottle of water) reasonable I suppose when considering the ridiculous prices airports are allowed to charge where ever you go.. I can only presume it is down to airport owners and the high rents they charge? The only shops I ever see that are really busy are the food, beverage and drinks outlets. Again our experience has been food is fresh and well prepared. The one downside are probably the toilet facilities, a bit smelly, and like most airports today no free drop off zone. Why airports, in the name of security, are allowed to charge astronomical prices for parking I have never understood? Captive audience I suppose. All in all I would give Liverpool Airport 9 stars out of 10. Freshen up the loos, be the first actually run an airport for the passengers benefit in pricing and parking and you get a 10.

Not Verified | It's a long while since I have posted a review here, but I have not changed my opinion of Liverpool Airport: for my wife and myself it is always our first choice. It is never crowded, we know our way around and we have never had a negative experience when passing through. About three years ago we had to switch to Manchester Airport when our flight was cancelled and we hated the crowds, the queues and the struggle for seats. In comparison, passing through Liverpool is a doddle. We've never had any problem at security which is light and airy compared with the claustrophobic equivalent at Manchester. It helps that we travel hand baggage only, so we can bypass the queues to hand in hold bags and don't have to wait at baggage reclaim on the way back. We're not interested in buying food and drink prior to our flight and we know that even if we are delayed en route to the airport we'll still progress through the airport to the boarding gate with time to spare. Passport control can be a bottleneck on return, but even that seems to have been speeded up in the last year or so. As long as it does not over-expand in terms of flights, we will be content to use Liverpool Airport for as long as we continue to fly.

✅ Trip Verified | Upon arrival at Liverpool Airport it was just a disaster the moment we sat foot on the tarmac in the pouring rain. The young lady with the Swissport vest organising our movement was completely out of her depth. We were told to wait in the rain for 15 to 20 minutes before we were moved to what I can only describe as the luggage train area. Once there we were told to move here there and everywhere while the polite baggage handlers drove their luggage carts in between us all. At one stage a young man arrived wearing a health and safety vest and showed no initiative in any way, so he seemed completely pointless in holding this position. Another time elapsed as the passengers could not enter the building for whatever reason. Once in the arrival building all baggage carousels were stopped and it seemed everyone for themselves to wonder around when we found our luggage at an area where they had just been thrown about on the floor and belt that was not on. It was a complete fiasco and the staff need to be trained properly and professionally and to be informed that if they do not want to be in the position of employment then they need to be told to seek employment elsewhere. They were extremely unprofessional and extremely poorly trained for the positions they hold. I will fly and arrive at an alternate airport in the future. In my employment I have been in and out of airports all over the world and due to the serious lack of knowledge and professional of the staff at this particular airport I would rate this ‘international airport’ as one of the worst airports I have experienced.

Not Verified | My review is that the service at this airport is the worst I’ve encountered for a long time. I would not recommend it to any traveller wishing to get home. It took more than one hour to provide baggage at 2 am with only 100 passengers in the whole terminal. Give it a wide berth at all costs, travellers.

Not Verified | This place has quite the worst airport signage that I have ever seen at a so-called International Airport. I went to Liverpool John Lennon Airport to pick up some friends arriving from Spain. The signage was so bad at the airport terminal, that they went the wrong way and took 43 minutes to find me. The free parking time was 40 minutes. Ka-ching! Eight pounds straight off the mark for being three minutes late, entirely due to the lack of your damned signage (a sign saying Drop-off 2 this way and another sign at the car park saying Drop-off 2 is all that it would have required, with the same for the other car-parks). If you want to drive into the airport, the signs are adequate (I wouldn't say they gave drivers much warning of the turns) but if you actually want to arrive to meet someone, particularly if you've never been their before, the place is dreadful. Of course, you can always open your wallet and say after me "Help Yourself" and pay the extortionate charges to drop people off, but then airports have always been completely immoral in the extent of their charges. Needless to say, we didn't stop for coffee!

✅ Trip Verified | Dirty and smelly public washrooms. Good food and beverage options. Long queues at security screening. Cramped baggage reclaim area and long wait for baggage to be delivered to the Carousel.