Lisbon Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 238 reviews
3/10
No Skytrax Rating
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3/10

"the signs are misleading"

(Latvia)

Trip Verified | This airport is so annoying! Love the city but airport is such a headache. I had a connection flight and the boarding passes were printed out already before but they didnt work as they want everything to be printed out again there. Its great to keep up with tech and have self service and baggage drop off, but it often doesnt work. Women at the baggage drop off told me I have put the tags wrong even though their worker put it not me. Finding way to gates and security is crazy because the signs are misleading.
Experience At AirportDeparture Only
Date VisitSeptember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"looks and feels extremely old"

(Portugal)

Trip Verified | It puzzles me that they are still to begin building another airport for the city of Lisbon. Now is common practice for planes to keep going on rounds and rounds before having authorization for landing. Even for parking, you will sometimes have to wait. I don't think there's even something similar in the world. The airport looks and feels extremely old and some employees are very rude. Even to exit you will queue. Please don't travel low cost or you will be presented with terminal 2 which is Lisbon airport 2 times worse.
Experience At AirportArrival Only
Date VisitSeptember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a dreadful airport"

(Ireland)

Not Verified | This is a dreadful airport and the Portuguese should be ashamed of it. They have passport control after Duty-Free and Shops. The queues for the passport control on Thursday 26th Sept 2019 were terrible and many people were close to missing their flights. People were panicking and skipping the long queue. Security worked at a snails pace. In addition, there were too few seats available for passengers. What a terrible Airport!
Experience At AirportDeparture Only
Date VisitSeptember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"the worst airport I have ever visited"

(Finland)

Not Verified | Lisbon airport is the worst airport I have ever visited. I can compare lots of airports in Europe, also in USA and Asia. Worst of all is customer service, it does not exist. Personel very very rude. Waiting time long for boarding gates etc. We customers are being treated like criminals. I will never ever visit this airport again.
Experience At AirportDeparture Only
Date VisitSeptember 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
9/10

"airport is clean"

(Taiwan)

Trip Verified | The airport is clean. Staff are friendly and helpful. Signposts are clear. That is, passengers will not be confused and know where are they going directly. Goods are bountiful and various.
Experience At AirportArrival and Departure
Date VisitSeptember 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"a challenge for anyone"

(Canada)

Not Verified | Returning my rental car to Lisbon airport is a challenge for anyone, but if your car is not a very small car, beware. You can easily scratch or dent the side of your car. The entrance was made for small cars and the rental car companies don't care as their insurance providers will charge you an arm and a leg. Lisbon airport - what are you waiting for to widen your parking entrances?
Experience At AirportArrival and Departure
Date VisitSeptember 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
yes
1/10

"more a third world airport "

(United Kingdom)

Not Verified | So, if someone is reviewing Lisbon airport and giving a good review they departed via terminal 1. If you depart via terminal 2, a terminal for budget airlines like easyJet and Ryanair, there is no way a good review is going to be given. We flew from terminal 2 yesterday, it is the size of a cattle shed, with a crush of people, not enough seating, not enough eateries, families sitting on the floor, toilets without soap and filthy, more a third world airport than a first world one. We spent over an hour standing in a concrete corridor, kettled there in order to make way for more people. If we ever return to Lisbon we will not be flying budget airlines, will fork out for one that departs from terminal 1. We are both senior citizens and my husband has a chronic illness and if we had known beforehand about this we either wouldn't have visited Lisbon or paid more for a flight that departed via terminal 1. Terrible airport, the worst we have encountered and we have traveled a lot in our time. Shame on Lisbon for kettling passengers simply because they can't afford a better airline. Shame on them.
Experience At AirportDeparture Only
Date VisitSeptember 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Possibly the worst airport"

(United Kingdom)

Not Verified | Possibly the worst airport. Be warned make sure you arrive with at least 3 hours just for security. We were waiting with plenty of time in a massive line, they had 2 people in the 14 passport booths! The line does not move, we miss our flight. It then takes another hour in the long TAP "customer service" line to book us on another flight, at our expense " because we didn't leave enough time for security". The TAP staff were all very rude and unsympathetic. Avoid this nightmare airport unless you really have no other option.
Experience At AirportDeparture Only
Date VisitAugust 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"extremely disorganised and slow"

(Ireland)

Not Verified | Terrible, everything extremely disorganised and slow. From ground transport to passport control. Makes me very reluctant to revisit. Took 90 mins from landing to get through passport control alone. Over two hours to get to the arrivals hall, even had to queue to get through customs as EU channel was closed (same for passport control, both first time experiences in 30 years of travel).
Experience At AirportArrival Only
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
9/10

"Surprisingly good airport"

(Russian Federation)

Trip Verified | Surprisingly good airport! Although there was a bit of queuing at border control, all other operations were swift and seamless. Don’t know the situation in Terminal 2, but Terminal 1 is really spacious and offers lots of things to do. Many great shops and food joints. Toilets are well located and very clean. Amazing lounge, which is huge and offers great space for relaxation. The airport is really close to city center, just 15 minutes by taxi. There’s also a metro station and lots of public transportation available. Very pleasant experience!
Experience At AirportArrival and Departure
Date VisitJuly 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes