Lisbon Airport

Not Verified |   How is terminal 2 still allowed to function? Disgusting, unacceptable conditions - absolutely overloaded terminal. No space to sit to the restaurant.

Not Verified | 2.5hr flight, followed by almost as long in a queue for passport control. 16 booths, just 7 manned, just 4 for the biggest queue. I, my partner and our daughter have biometric passports, but can't use the self service because '18+ only'. Surrounded by similar suffering families with kids. Awful airport. Suggest going elsewhere. Spain is nice this time of year.

Not Verified | Logistics are terrible. Connecting from Boston to Rome. Landed and had to take a bus to passport control, long ride, stairs from plane to tarmac. Once thru passport control, signage for next flight gate was terrible. Found the gate and instead of walking from the terminal onto the plane it was back on a bus. I guess if you want to be nostalgic and go back to the 1950s, travel thru Lisbon.

✅ Trip Verified | I have known Lisbon airport for 8 years now and all I can say is overcrowded, dirty, outdated and just outright unpleasant. I have flown to or via Lisbon Airport about 20 times. I am disgusted by it very single time. There have been plans to replace it for many years now, but nothing happens. All while the existing airport, especially Terminal 1, falls into increasing disrepair and management seems to have abandoned it. Windows, seats, floors - even the walls are dirty! Ceiling panels are missing, floors are damaged or worn through, seats are sometimes torn up and except for few places, air quality is terrible. To the people in the management: This is your capitals airport. It's what many people see first of your country. There really is no excuse for this...don't you feel ashamed?

Not Verified | Terrible set up in Terminal 2, people queuing for second flight when first flight has not been fully closed, communication of ground staff non existent - only way is to stand by front desk to make you don’t miss your flight as they close gate without correct announcement.

✅ Trip Verified | Terrible airport. Poorly signposted for check-in, far too busy for the size and design. Huge queues at passport control, toilets, restaurants, duty free. Hard to navigate as the signposting once through passport control is not very clear. Vastly insufficient seating at the gates.

Not Verified | Huge lines at passport control due to inadequate staffing and shortage of machines. Please buy more passport scanners. Very discouraging and will avoid flying into Portugal in the future when possible.

Not Verified | What can you say about the dysfunction going on at this airport? Terrible end to a trip. We travelled with my 80 year old father-in-law who uses a cane and thought we could receive help of a wheel chair which has never been a problem in other airports. That aspect was a huge problem in itself from beginning to end. The icing on the cake was being placed at our gate with the airport assistant and then harassed twice by super aggressive airport police who wanted to separate us even after we went through all the security. I enjoyed Portugal but will not recommend it to anyone because the undue stress of travelling through what embodies the worse attributes of each airport function, security, check-in, passport, taxi pickup and drop off, bad signage, confusing layout, huge queues, stairs and elaborate busing to get on and off a plane rather than typical passenger bridges. It's a shame as Portugal is a lovely country, also especially beguiling why this airport isn't properly managed. Better to leave 5 hours before departure. Our car company would have made us miss our flight as they had suggested 2.5. Watch out if you are going this this place!

Not Verified | Taking an elderly family member to airport to return to Canada. The Departure Area is a zoo! Totally disorganised. Departing passengers do not know where to go. Your signs need to be clear, not that a b c d e stuff! You need to indicate in big signs International Flights. You need to mention the specific airlines where to go such as Air Canada, United Airlines, Swiss Air etc.. in a large sign. In the elevators you need to mark what floor is which airlines so passengers know where to go. It’s a total chaos of an Airport. You need to observe San Francisco Airport and perhaps study how they are making everything crystal clear. Now that a lot of foreigners are flocking beautiful Portugal, it’s time to take this issue seriously! You need to organize and make those overhead signs crystal clear!

Not Verified | We had a connecting flight from Mallorca to Toronto via Lisbon. Worst airport I have been to. Even though it was a connecting flight we had to go through security again. Long line ups in snake queues. So many people were jumping the lines that security had to be called. At the gate we had to line up again, then a gate change and we lined up again! Bags that complied with size and weight were removed at the gate causing more delays! No consideration for elderly passengers that perhaps cannot stand for hours or families with young children. I am a patient person but people fighting and yelling in the line ups was disturbing.