Lisbon Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 373 reviews
3/10
No Skytrax Rating
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2/10

"it smelt like an old urinal"

(Namibia)

The airport was nice, lots of shops to visit. Well-laid out. But oh my goodness, the women's toilet was revolting! It "looked" clean, but it smelt like an old urinal that had not been cleaned in a century. For an international airport I was completely repulsed. This is the second time through this airport with the same experience! The first time I thought the cleaning staff must be on strike, but a second time - really? It made me not want to touch anything in the airport.
Experience At AirportArrival and Departure
Date VisitDecember 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
4/10

"spent more than one hour in the queue again"

(Brazil)

When I arrived at the airport, I had to take a bus to the terminal, when I arrived there, the passport check queue for non-Europeans was enormous, I spent more than one hour in the queue. The check-in area of the airport is crowded and it looks horrible. The queue to get to the departure area was not very big, but to enter the international departure area I spent more than one hour in the queue again. There are plenty of options for food and shopping. Inside the international departure area, the food is more expensive. The wi-fi there is not slow, but there are only 30 minutes of free internet connection.
Experience At AirportArrival and Departure
Date VisitJuly 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"unfriendly to the passenger today"

(United Kingdom)

Verified Review | Lisbon airport is old, which makes it really unfriendly to the passenger today. Chaotic design, multiple floors, stairs to go up and down, crowded security and no fresh look is not a warm welcome to the country. No e-passport gates, transport links to the city are there but could be better. Staff are friendly like almost everywhere in Portugal however and makes things better. It has been a while since I last had to go on a bus from the terminal to the aircraft (and vice versa).
Experience At AirportArrival and Departure
Date VisitOctober 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
3/10

"the airport is old and it shows"

(Portugal)

Verified Review | The airport is old and it shows. This time I would be flying from the newer terminal 2, which I had been told was smaller and with less shopping but simpler to use. What an huge disappointment! The terminal was small, not very pleasant and not so clean. People working on the security checks seemed a bit lost or maybe had little training and some, despite being young, didn't speak any other language besides Portuguese. Queuing times were long and the waiting room was so small and so crowded I had a really hard time to get to information boards and to the doors. Besides that, the waiting room was very dirty. Signs and directions were poor. For such a recent building I was expecting something a bit more sought out and simpler to use. Not a good experience.
Experience At AirportDeparture Only
Date VisitNovember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
3/10

"boarding procedures take too long"

(Portugal)

Verified Review | As I was in transit I had to wait a long time at this airport. I ended up finding a less hectic spot but the wifi connection even though free was constantly breaking down. Boarding procedures take too long and are just not efficient but that, I guess, actually had more to do with the airline I was flying with. I used the drinking machine and for a bottle of water that would cost 1.5 € I spent at least 3 € as it was constantly processing the coins I introduced at a lower value than they really were. Be careful with this as it's really no coincidence.
Experience At AirportTransit
Date VisitOctober 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"unable to cope with the number of passengers"

(Netherlands)

Verified Review | Terminal 2 at Lisbon airport is completely unable to cope with the number of passengers coming through. It is seriously overcrowded up to a point where I start to doubt safety. And that's on a weekday in November. I shudder to think how bad it may be during busy summer weekends.
Experience At AirportDeparture Only
Date VisitNovember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"airport easy to navigate "

(United Kingdom)

Verified Review | Travelling mid week but airport easy to navigate and checking, security all with no queues and helpful staff. Signage had to be looked for as main area in the terminal has both arrivals and departures which needed to be understood to progress to the gates, otherwise a very good experience.
Experience At AirportDeparture Only
Date VisitOctober 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
7/10

"poor signage"

(United Kingdom)

Lisbon is a very functional airport and gates quite close together, albeit bus transport is used as well. But poor signage makes navigation not the easiest in a country that navigated the world. But many airline staff, English speaking, on hand and helpful. Boarding is well organised as well. Toilets are clean and food reasonably priced too. Aircraft queuing is minimal as well which is a bonus.
Experience At AirportDeparture Only
Date VisitOctober 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"in was going at a snail's pace"

(Canada)

Arrived at T1 almost 3 hours before the flight. The computers were down for 2 hours, so check in was going at a snail's pace. When we finally got to the check-in desk, they went down again, and the agent at one of the four desks just up and left, and never came back. When the system came up again, we checked in, but the agent did not tell us that our checked in baggage was tagged thru to our final destination (we had a connecting flight in Toronto), so when we got to Toronto, we almost missed our connector because we were looking for our bags. We had no time to peruse the airport's facilities (which looked very nice), because the flight was already boarding. It left over 1/2 hour late because of the computer glitch. I was last at this airport 9 years ago, and don't remember the exact circumstances, but it was also a hassle.
Experience At AirportDeparture Only
Date VisitSeptember 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"the worst of the many airports I've been to"

(Netherlands)

Verified Review | What a poor experience from beginning to end. From arrival (T2) you are bussed along the entire length of the T1 only to then have to walk the same distance back. I guess passing the shops is the reason for this. Then, a single counter for the busses has a queue from inside the terminal to outside. The metro station has a single counter open, and all but two tickets machines open resulting in huge queues. The wait is over one hour. This was the days in a row, not incidental. Queue for taxi about 30 min and the 'high frequency' aerobus runs every hour with people packed like sardines. T2 for departure is ok, no real problems there but expect nothing after (or before) security. Easily the worst of the many airports I've been to. No effective connectivity to the city whatsoever. Appalling.
Experience At AirportArrival and Departure
Date VisitSeptember 2016
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no