Lisbon Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 265 reviews
3/10
No Skytrax Rating
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1/10

Lisbon Airport customer review

(Portugal)

As a frequent user I find this airport very stressful and complicated. A lot of times you have to take the bus from plane to main terminal 1 as there are not enough air bridges and terminal 2 for budget airlines rarely uses bus so that usually implies you have to walk from terminal to plane as there are no air bridges. One thing very negative is the state of most bathrooms which are degraded and nobody seems to care also it smells and aren't cleaned properly. There have been some improvements but still there are a lot of room for improvement.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Lisbon Airport customer review

(France)

Terminal 2 security check 25 minutes wait not at all international standard rules (3 minutes max in CDG). Staff are not polite at all very aggressive and not accepting customer complaints. Staff just said they have a problem with their organisation but no one is responsible of the situation.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Lisbon Airport customer review

(Portugal)

Used Terminal 1 both arriving and departing twice in last trimester and I have to say that for a passenger that flies in Schengen Area with just cabin luggage and with checking in online it is a breeze. Less than 15 minutes to pass security check on both occasions going in and less than 20 minutes from gate arrival to taking a taxi at the airport stand to return home. They have done some remodelling recently they have created a new shopping area and food outlet which made passengers pass a lot of shops before the air gates but this is standard operating procedure for an airport this days.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Lisbon Airport customer review

(United States)

Absolutely terrible passport control. Landed at 0700 from Philadelphia and didn't clear until 1030 missing a connecting flight in the process. Only one very small filthy bathroom for hundreds of passengers who just landed from red-eye flights. TAP counter was very helpful in setting up alternative flight to Porto and luggage actually arrived with me.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Lisbon Airport customer review

(Denmark)

Yesterday I spent a day in Lisbon Airport - with my husband and our friend (83 years old lady). We were part of a group of 8 who were supposed to take off at 9.35. Arrived at the airport early used the self service check in and went for the queue for baggage drop (very long). After waiting a long time the 3 of us were shown to a counter where we spent 45 minutes while the man behind the desk kept talking on the phone. We finally got rid of our bags and went to drop our golf bags at the odd size luggage counter. Next queue was the security check. Again we waited in a long queue and experienced inefficiency from the staff. Finally we came through and went for a short visit to the lavatories and started the long walk to gate 10. Arriving at the gate we were told that the gate was closed. The two very friendly ladies made some calls and tried to fix it so we could get on the plane - but unfortunately that was not possible - the procedure to unload our bags from the plane had already been started. We got instructions to go back to "customer service" - and then the nightmare started: We followed the instructions and walked through the airport to find the customer service which was not easy. We had to ask for the way several times and each time we were sent in the opposite direction. After having been back and forth in the airport (passing gate 15 about 5 times) we found a friendly man who gave us correct directions to customer service. Told to go to the ticket office. After some more walking around we found the ticket office where we were told to buy new tickets to the next flight. After some arguing that it was not our fault that we missed the plane she came around a bit: we were lucky so we only had to pay for the difference in price for the two tickets. Back in the check in area we found the supervisor and we were provided us with new boarding passes and were told that we could go straight to security. At this time 2 hours since our original take off time had passed and we had almost 6 not very exiting hours to spent in the airport. If this is Lisbon Airports understanding of customer service we do not want to come back. We know that the airport is old and worn out but this is no excuse for the inefficiency of the staff.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Lisbon Airport customer review

(United Kingdom)

We are Australians who live in London and took our first holiday to Portugal. We arrived at Lisbon airport at 7.25pm on 10 August. We left passport control in customs at 9.30pm! There were very few staff checking the passports and the queue simply didn't move. We were exasperated and disgusted by the lack of interest in our needs. We just stood there and waited and waited. It's a disgrace and certainly doesn't make me want to come back to this country. The Portuguese authorities need to realise that their tourist trade depends on people like us and we won't be back through Lisbon airport again!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Lisbon Airport customer review

(Australia)

Arriving at 7.20pm 10th August from London we were amazed to see that Portuguese immigration had one booth open to check passports. Several hundred people were waiting in long queues both citizens and non-citizens like us and many with small children also like us. We got through passport control at 9.30pm - disgraceful and very disrespectful! Made us want to get on the next plane home! Note to Portuguese authorities if you want people to visit your country and spend money try treating them with respect and make their arrival at least pleasant and welcoming. I have never experienced a more ridiculous immigration check and I travel a lot.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Lisbon Airport customer review

(United Kingdom)

Flew from London Heathrow via TAP on 13th July 2013 and found the whole experience easy. Bus to transfer from plane to Terminal 1 passed through passport/customs/ baggage hall very efficiently and picked up a taxi outside without a long wait (not even 5 mins). On return the next day we travelled via the Metro very accessible to the departure zone. Check in was amazingly quick - no queues at all also passed through passport and security check with no queues. There were ample places to buy food and drinks at reasonable prices. Our gate number was displayed early and there were plenty of places to sit and wait plus watch TV. I noticed that there were some good facilities for young families - play areas etc. which I would have been grateful for a few years ago. Plane left on time - no complaints at all.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Lisbon Airport customer review

(United Kingdom)

Terminal 1 was quite good for Star Alliance connections. Mostly helpful staff quick passport control and a good selection of food outlets of which some were local which is a surprise. Problems seem to be Terminal 2 so we read. Improvements? Better signage when arriving from another European airport. The second trip will be even easier.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Lisbon Airport customer review

(Spain)

The most ridiculous safety procedures experience. After waiting for 50' to pass security "gates" they asked me to open my hand luggage to show the small bag with toiletries in order to check if they were under 100 cl. and so on (so far no problem) but once checked that were OK they obliged me to buy a plastic bag in a conveniently located vending device and pass again security (straight on I have to say not queuing again) I almost missed my flight. The problem is that there are very few x-ray machines and no room for preparation until you reach the machine and lines incredible it was Sunday morning at 06.45 am! Imagine later! They have to improve for sure all resources there.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no