Lisbon Airport

Not Verified | The worst airport I've ever used. We arrived on a Saturday afternoon and were taken by bus from the plane through Terminal 1. The airport seemed nice so on the way back I thought that we could sit there and have a coffee. On the return journey, we had to use Terminal 2 as we were flying with a budget airline, Easyjet. There's a free bus to Terminal 2. I couldn't get to the seats so I stood on the bus hanging on to a strap from the ceiling with my case between my legs to stop it from falling and a handbag over my shoulder. This wasn't good as I'm not tall. There were three buses but we were all squashed onto the one bus. We arrived at Terminal 2, it was horrible. Queues everywhere, tapes to force people to walk for miles up and down a set path when it wasn't necessary. Most cases were searched by security, my toothbrush was seen as a threatening weapon. Finally, we arrived in the waiting area. It was full of people most of whom were either standing or sitting on the floor. The main food outlet was MacDonalds, there was another coffee shop nearby. There were four female toilet cubicles and hundreds of women. When our gate was announced, we went to another waiting area, it had seats. Then we checked in and went to another waiting area, no seats and no door just wind from outside. It really was the worst airport, I've ever been in and I've travelled in a number of poor countries. I was shocked that this was an airport in a capital city in Europe.

Not Verified | Lisbon Airport is very comfy, as it has enough space and seats. Shops and restaurants are available and modern signs show where to go. There is quite few staff but they're friendly. Wi-Fi doesn't work everywhere.

✅ Trip Verified | Terrible airport, dirty, crowded, hot. No nice restaurants. No place to sit and no places where you can plug in your laptop or charge your phone. So busy and unpleasant, it really needs a total upgrade and overhaul.

✅ Trip Verified | Bathrooms are filthy particularly those close to the restaurants area. It is far worse than North African airports I've been to. They need to hire more people to increase the amount of shifts done to clean the airport in general. Wi-Fi doesn't work everywhere and security check is extremely slow.

❌ Not Verified | The wifi and mobile network is very slow. No check-in machines. Norwegian not providing app check in. Long lines. Only one of two check-in stations open for a long time. A lot of unnecessary waiting time - just as in the 'pre-digital era'. Please improve. Lisbon is a lovely city.

❌ Not Verified | My wife needs assistance in airports as she cannot go up or down stairs, we got lifted down from the aircraft and went in a van with another two couples. We then waited 40 minutes for assistance for wheelchairs but after 40 minutes no one had arrived, we complained and were told we would have to wait however my wife and another lady needed the toilet so myself and the lady's husband had to go and find wheelchairs so we could get them to the toilets. I am in my seventies and have a bad heart, we eventually managed to get our case and get through security however our transport had left so we had to sit in the airport for one and a half hours until the transport returned for us.

✅ Trip Verified | Flight due to leave 7.10 am arrived at airport 5am. When we finally got through the very lengthy security queues we went straight to gate as indicated on the screen (now boarding ) we arrived at the gate at 6.50 & got turned away as gate was closed & we were not on our own, 2 other people had got there 5 mins before us & were told the same. There were no call outs on the public address system & no red flags on any of the screens. When we explained the delay was due to security checks they weren't bothered & pointed us towards TAP Portugal desk who in turn pointed us to airport information as it was due to security checks that we missed our flight. Information desk said "put your complaint in this book that is all we can do". When we asked who to complain to the woman just shrugged her shoulders & said no one. We had to buy new tickets to get home the same day at a cost of £350 . Overall nobody cared that we missed our flight. I have travelled to many countries & never been treated so poorly.

✅ Trip Verified | Terminal 2 is simply appalling. Built to be inadequate, not enough seating, catering or anything. Queue for security, then queue to sit, then queue for passport, then queue at boarding gate, then queue in cattle holding pen and queue to board. Worst airport experience ever.

✅ Trip Verified | When arriving: This is probably the longest shopping mall you will ever be forced to walk through. They waste your time and let you walk in serpent lines for kilometers without any other reason. But leaving from this airport is even more annoying as the security check always (5 times so far) takes 45 minutes or more. As if they are always surprised by the amount of customers showing up. What else could be easier to predict?

✅ Trip Verified | Portugal has been a brilliant civilization for centuries, but Lisbon airport is a very poor image of Portugal. In the Terminal 1 on my way to come back to Paris, I found no newsstand nor bookshop. Of course there were many useless luxury clothes and jewelry nobody buys, etc, shops, but nothing to read. For most air companies, including TAP Portugal, no more give newspapers on board, it seems necessary to be able to buy a few newspapers before boarding. My conclusion would be that the Portuguese do not read newspapers. Fortunately I have a far better opinion. In tiny French airports like Limoges or exotic airports like Yerevan there are books and newspapers. This place is only a commercial mall with no soul. Checkin and baggage drop - off was quite quick even on a Friday evening, provided you check in over the Internet beforehand. TAP ground staff helpful, but maybe I was lucky.