Lisbon Airport

✅ Trip Verified | Terrible airport. Poorly signposted for check-in, far too busy for the size and design. Huge queues at passport control, toilets, restaurants, duty free. Hard to navigate as the signposting once through passport control is not very clear. Vastly insufficient seating at the gates.

Not Verified | Huge lines at passport control due to inadequate staffing and shortage of machines. Please buy more passport scanners. Very discouraging and will avoid flying into Portugal in the future when possible.

Not Verified | What can you say about the dysfunction going on at this airport? Terrible end to a trip. We travelled with my 80 year old father-in-law who uses a cane and thought we could receive help of a wheel chair which has never been a problem in other airports. That aspect was a huge problem in itself from beginning to end. The icing on the cake was being placed at our gate with the airport assistant and then harassed twice by super aggressive airport police who wanted to separate us even after we went through all the security. I enjoyed Portugal but will not recommend it to anyone because the undue stress of travelling through what embodies the worse attributes of each airport function, security, check-in, passport, taxi pickup and drop off, bad signage, confusing layout, huge queues, stairs and elaborate busing to get on and off a plane rather than typical passenger bridges. It's a shame as Portugal is a lovely country, also especially beguiling why this airport isn't properly managed. Better to leave 5 hours before departure. Our car company would have made us miss our flight as they had suggested 2.5. Watch out if you are going this this place!

Not Verified | Taking an elderly family member to airport to return to Canada. The Departure Area is a zoo! Totally disorganised. Departing passengers do not know where to go. Your signs need to be clear, not that a b c d e stuff! You need to indicate in big signs International Flights. You need to mention the specific airlines where to go such as Air Canada, United Airlines, Swiss Air etc.. in a large sign. In the elevators you need to mark what floor is which airlines so passengers know where to go. It’s a total chaos of an Airport. You need to observe San Francisco Airport and perhaps study how they are making everything crystal clear. Now that a lot of foreigners are flocking beautiful Portugal, it’s time to take this issue seriously! You need to organize and make those overhead signs crystal clear!

Not Verified | We had a connecting flight from Mallorca to Toronto via Lisbon. Worst airport I have been to. Even though it was a connecting flight we had to go through security again. Long line ups in snake queues. So many people were jumping the lines that security had to be called. At the gate we had to line up again, then a gate change and we lined up again! Bags that complied with size and weight were removed at the gate causing more delays! No consideration for elderly passengers that perhaps cannot stand for hours or families with young children. I am a patient person but people fighting and yelling in the line ups was disturbing.

✅ Trip Verified | Unfortunately on my flight I had a severe allergic reaction to the meal that was served. The flight attendants were AMAZING! This was the first time I have been very ill on a flight. The crew allowed me to stay in the bathroom for the entire 8 hour flight. I asked my friend to have the paramedics at the gate when we landed. I couldn't walk well or balance well. Well the paramedics Raquel and I can’t remember the other paramedics name. She was a nurse. There was another woman from a small island off the coast of Africa that came with a wheelchair for me. I was so worried that I would need to go to the hospital. Getting off the plane and seeing all three of them was such a blessing. These three woman saved me! When I saw them I knew I’d be ok. At that time I needed to know that I was in good hands. Not only did they save me They also Saved my trip! So kind, so helpful and so caring! I’m so grateful to have found these women and the entire flight crew that helped take care of me. So my only suggestion is to hire more employees like these three woman! Thank you for hiring these woman! I’ll be forever grateful to them and if and when I come back to Lisbon I’ll keep and eye out to thank the women that saved me!

✅ Trip Verified | Tax free refund? Forget it! The machine is not accepting passport scans, there is NOBODY at the window, even though their operating time should be until 9-30 (after which they have a long break till 12-30, to relax after a long busy day), and the guy who came to check the machine did not repair it. Bravo, LIS airport, and a great scheme EU, swindling non-residents out of the money that does not belong to you in the first place. Zero stars, if possible.

Not Verified | This is the worst airport I’ve had the misfortune to travel through. I love Lisbon but won’t be returning because of this. Arrived super early and queued for nearly 2 hours to check in bags. Fast pass for security wouldn’t work - tried loads of times. Two officials ignored my pleas for help and shrugged and walked off. Asked a lad in the blue ‘help’ t shirt for assistance - utterly useless. Security as slow and my bag was put in another queue for extra checks. The security lady took forever and was laughing and joking with a Portuguese man who had packed 3 large papers of scissors in hand luggage. She was deliberately slow and rude and others were upset as they were also going to miss flights. Took an extra 20 mins and she didn’t even check my bag! Then the nightmare that was passport control (again) - one person on the booths in the height of summer. I ended up pushing in because my flight was 10 mins away from leaving. Had to run to the gate - have never had to do this before. Stood in queues for 3.5 hours & only got my flight because it was delayed. Utterly disgraceful and a poor representation of the Portuguese people who had been so delightful in Lisbon. I would give zero stars if possible. (My luggage got damaged too! Forgot that part!)

Not Verified | Very bad customer service. Immigration staff are really bad and rude. Having a Portugal passport doesn’t mean everyone everyone knows Portuguese please let your immigration staff know about really very bad staff. Secondly staff don’t communicate with the airline so customers miss the flight and they have to ending up buying new tickets due to ques at checkin and immigration. So disappointing staff at Lisbon airport

Not Verified | Absolutely disgusted with the conditions offered to us. An absolutely packed flight with a waiting area that not even Ryanair passengers would expect. Children, elderly people all sat on the floor because the seating area was obviously not adequate. Being a Portuguese citizen myself, I'm embarrassed and I'm now going back to England with tremendous pain on my back because of how long I had to stay seated with my daughter on the floor. Absolutely ridiculous!