Lisbon Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 265 reviews
3/10
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1/10

"An absolute disgrace"

(Portugal)

Trip Verified | Plane parked remotely as most do, at 7 am, and passengers were made to wait outside in 15ยบ C because there was simply no bus to take passengers to the terminal. An absolute disgrace. Embarrasses me as Portuguese.
Experience At AirportArrival Only
Date VisitSeptember 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"they are so displeased to see you"

(Portugal)

Trip Verified | People working here often present you with that odd resting face, like they are so displeased to see you but at same time can't do anything about it so they unwillingly have to conform but would like to make you know first hand how much they don't care. These people treat passengers badly and have no capable superiors with true leadership qualities or professional skills to make sure the attitude corresponds to what you would generally expect from airport staff, particularly from those dealing with people, who urgently need to be scrutinized. Just to give some examples, I witnessed security check personnel, whom assuming a passenger doesn't speak Portuguese, makes audible remarks about his sexual orientation, to overcrowded floors on check in that makes this airport look like an African bazaar, finalizing with my experience with the newest trick from the flag carrier TAP, to make passengers pay their 'change' of seats on the website's check in and when boarding you may be met with rather unpleasant individuals even on premium boarding.
Experience At AirportArrival and Departure
Date VisitSeptember 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"this peculiar terminal is a horror movie"

(Portugal)

Trip Verified | The queue for checking in easyJet flights circulated most of the outside area at terminal two. If you have baggage to dispatch, prepare and get earlier to the airport. As usual, this peculiar terminal is a horror movie, there are young adults crying in public because a lot of them lost their flights due to this airport mess, there is no possible distance between people, passengers are anxious and stressed out, staff when called out are rude and very provocative. Be careful with this place, rather visit other European capital than having to endure this terrible infrastructure. Portugal should be ashamed and authorities should act.
Experience At AirportDeparture Only
Date VisitSeptember 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"such an awful airport"

(United Kingdom)

Trip Verified | Terminal 2, which serves three terrible budget carriers has one of the worst departure halls in the world. Hardly any seating, no signage for assistance passengers, overcrowded, horrible. Never again. Next time I would rather suffer through TAP's horrible lack of legroom than this terminal. Such a beautiful city and country, such an awful airport. I will fly via OPO from now on. Much better airport.
Experience At AirportDeparture Only
Date VisitSeptember 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"no cleaning staff in sight"

(United States)

Not Verified | Flying with TAP Air Portugal LHR to EWR with a connecting flight in Lisbon. Signage to the Non Schengen area was a little confusing, but found it with few issues, and went through security checks again. The female officer was very rude, even after I explained that I'm partly deaf and couldn't hear her instructions very well under her mask. The Non Schengen area had rubbish left on seats (no cleaning staff in sight), holes in the masonry and ceilings. Queuing up for my connecting flight was quite chaotic, but the officer checking my papers, Covid tests etc was very nice. Not sure if the other parts of the airport are in such disarray, but I will be avoiding it in the future!
Experience At AirportTransit
Date VisitAugust 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Avoid at all costs"

(Canada)

Trip Verified | 2.5 hours, no exaggeration, standing in crowded lines, to get through immigration check! This is unconscionable. All because their immigration workers want more money and find it's okay to abuse families, the elderly and others by torturing them to stand in a crowded line, during Covid, for three hours. There needs to be a law against abusing arriving passengers like this. This is like involuntary detainment. I don't have enough words to explain how horrific flying into this airport is. Avoid at all costs.
Experience At AirportArrival Only
Date VisitAugust 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"took 30 minutes to get through"

(United Kingdom)

Not Verified | We missed our flight along with several other passengers because there were only two people serving international passengers in passport control. We took 30 minutes to get through. Several passengers pushed ahead of us and moved through and just made it. We made it to the desk with 13 minutes before the flight time. The BA person in charge of flights said that there was no queue in immigration. I have never missed a flight due to airport issues before.
Experience At AirportDeparture Only
Date VisitAugust 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"most disorganised airport I have ever flown through"

(Ireland)

Not Verified | Terminal 2 is absolutely terrible, most disorganised airport I have ever flown through. There are so many queues which are completely unnecessary. Social distancing is completely impossible in this airport. Avoid at all costs!
Experience At AirportDeparture Only
Date VisitAugust 2021
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Put this airport to rest!"

(Portugal)

Trip Verified | This is such a tragic airport that embarrasses me deeply as Portuguese this being the entrance for many of our visitors but also for much of the country's population. Toilets seem to have been left to be cleaned for days, the terrible smell, the deeply petulant staff, the general chaos and lack of space for both terminals now, this airport needs urgently to be closed and to become a park in the middle of the city like Berlin Tempelhof Airport. Tragic is the best word to describe this infrastructure. Put this airport to rest!
Experience At AirportArrival and Departure
Date VisitAugust 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Avoid if you can"

(United Kingdom)

Not Verified | Worst ever airport departure management. Extremely long ques first for check in - then system/baggage chain failure restricting luggage check in, so que up to enter terminal boarding area showing boarding passes with all luggage. Cross that to face massive security line and illogical - allowed all large check in bag, randomly picking suitcases and throwing away expensive liquid items. Long passport control with limited staff, and then another long que to boarding counter followed by final flight boarding bus journey. Avoid if you can. Last visit to Lisbon, shame, since the city was decent.
Experience At AirportDeparture Only
Date VisitAugust 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no