Lisbon Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 369 reviews
3/10
No Skytrax Rating
Sort Reviews by :
Show
1/10

"A terrible experience"

(United Kingdom)

Not Verified | Another extremely bad experience at Lisbon. Following an emergency landing at Lisbon airport airport management kept us 3 hours on the plane to allow them to make all arrangements so that all arrangements could be made and in place and we wouldn't have to queue when we finally disembarked. When we finally got off there were no staff to meet us, we had to join the end of extremely long passport queues although we hadn't left the country. When people with young hungry exhausted children complained police were called and they were threatened with arrest. One young lady was left alone to arrange transport and aircraft accommodation for all passengers on a full flight - she was fabulous but overstretched and overwhelmed. It was 6 hours from landing to leaving the airport. The next morning the coach was an hour late for the transfer, 75 minutes for bag drop, 45 minutes to clear passport control - 3 staff organising the queue and 1 window open, 20 minutes waiting on the bus to be taken to the aircraft after all remaining passengers had got on and the rest of the flight had boarded, causing another 75 minutes delay. A terrible experience and totally disorganised chaos
Experience At AirportArrival and Departure
Date VisitJune 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

“an absolute disgrace”

(United Kingdom)

Trip Verified | There were only two electronic gates open / working out of 7 in total for UK and international passports. It took an hour to get through, there was no apology or staff on hand. How can 5 gates break at once? This is clearly an on ongoing issue which has not been promptly dealt with. After waiting for almost an hour someone has come out and switched more on. This is an absolute disgrace.
Experience At AirportArrival Only
Date VisitJune 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Chaotic, unorganized and badly accessible"

(Switzerland)

Trip Verified | Chaotic, unorganized and badly accessible in some places. Flight was first delayed 15 minutes due to personnel changes, then again by an hour, because the airport grounded the aircraft without informing captain or cabin crew. You make airlines look very bad, even if its your fault! Plan further ahead and coordinate better, my trip home was a fiasco!
Experience At AirportDeparture Only
Date VisitJune 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"badly organized and chaotic airport"

(Switzerland)

Not Verified | I have travelled far and wide and this is by far the most badly organized and chaotic airport I've seen. They are simply not prepared in terms of ground operations and delays are constant. The ground staff seem to have know idea if how to do their job effectively, up to and definitely including flight and gate planning and air traffic control. The are so bad that in the end you begin to laugh at how comically incompetent the whole thing seems to be.
Experience At AirportArrival and Departure
Date VisitJune 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"everywhere it was crowded"

(United States)

Not Verified | One of the worst international airports (if not the worst) I've been through! Our flight got delayed and we hoped we could use our priority access to lounge while waiting for our flight.Both their lounges were closed. It everywhere it was crowded and was hard to find a seating for more than 3 hours of waiting.
Experience At AirportDeparture Only
Date VisitMay 2024
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"the worst I've been through"

(United States)

Not Verified | I've been through a lot of airports and this was my first time through Lisbon. Easily one of the worst I've been through. Overall it just wasn't clean. The bathrooms were especially dirty. Way overcrowded and hot inside the terminal. Signage wasn't very clear. The gates were a mess and full of rude pushy people. No organization whatsoever when getting people on the plane, just a free for all, no lines. You could barely hear announcements but you could hear this screeching noise when they were trying to make an announcement. Horrible experience over all. I would not want to travel through this airport again.
Experience At AirportDeparture Only
Date VisitApril 2024
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"layout of the airport is confusing"

(Canada)

Not Verified |   Rude staff, refused a hand check of film from my camera, and did so in a way that was completely unnecessary. I always treat people with respect and kindness and that was not reciprocated by every employee of the airport I interacted with. The layout of the airport is confusing, and they have clearly spent more effort on selling you things the duty free section of the airport than making sure their customers have a half-decent experience.
Experience At AirportDeparture Only
Date VisitApril 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"left me feeling disappointed"

(United Kingdom)

Trip Verified | Lisbon Airport left a lot to be desired! Upon arrival, I was met with long queues and disorganized chaos. The airport seemed understaffed and overwhelmed, resulting in slow and frustrating check-in and security processes. The facilities were outdated and in need of some serious renovations. Limited dining options, lack of seating and phone charging points made waiting for my flight a less-than-pleasant experience. Overall, Lisbon Airport fell short of expectations and left me feeling disappointed.
Experience At AirportArrival and Departure
Date VisitApril 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"passport control truly shocking"

(Ireland)

Not Verified | A horrible experience. The lines for passport control truly shocking. Rude rude assistants. Dirty unpleasant. They should hang their heads in shame and whoever manages this place should be aware that it’s not managed
Experience At AirportArrival Only
Date VisitMarch 2024
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"the most unmanaged airport"

(United Kingdom)

Not Verified | Terrible, never coming here again. i landed at about 21:55 and got to the passport control at about 22:05 we tried to go through the biometric passport control for citizens not in the eu only to be told under 18s can’t go through so we had to join the all passports. This queue has over 150 people in at about three people at the tills, unacceptable. We tried to ask the staff if we could go to priority as there isn’t a queue and the children are falling asleep in the queue, we were met with rudeness as the lady wouldn’t let children over two go through (which she later changed to under 8). This airport is the most unmanaged airport i have ever been to and will not be coming back after this trip.
Experience At AirportArrival Only
Date VisitMarch 2024
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no