Lisbon Airport

Not Verified | Sparse toilet facilities on arrival. Disinterested staff (grumpy jumped up security/cleaners with headphones oblivious to others). Information desk unmanned. Seating areas packed. Wifi hit and miss. Lane separation unnecessarily long at departures - difficult for the elderly and infirm.

✅ Trip Verified | You often have to wait on a remote parking slot for buses to arrive, flights have narrow time windows to land or take off which leads to delays both at the origin and destination. Can definitely be better managed, Geneva airport model would suit it perfectly. It is extremely central and convenient. You almost arrive on the historic zone of Lisbon.

✅ Trip Verified | Once again, I have the displeasure of using Lisbon Airport. We arrived on time, but by the time we reached passport control, the line was unbelievable. Only five officers for hundreds of people — it was chaotic. Many passengers missed their flights, creating a lot of drama. The city desperately needs the new airport, which is only expected to be completed in ten years. Poor Lisbon deserves better. I would never recommend this airport. For those reading this review, you might want to consider Porto as your entry point into the country.

✅ Trip Verified | After a late departure from Manchester we arrived at Lisbon airport with just under an hour to transfer to our flight to Funchal, Madeira. Passport control was a joke. Our party was separated by the "helpers" as we had a 3 year old who couldn't use the electronic passport controls. They were directed to priority line which was slower than the normal line! Horrendous and very stressful experience Avoid Lisbon at all costs, especially if you have a connecting flight!

✅ Trip Verified | Lisbon Airport is one of the most crowded airports to fly from. The queue at Terminal 1 was extremely long, and EasyJet did not help the situation as they were slow in attending to the earliest passengers. The security control at the airport was particularly inefficient, with only a few security processing lines functioning out of many available in the terminal. This caused long queues at security, and the processing of passengers took much longer than expected. As a result, the five of us missed our flight, despite having already checked in. Although we reported this issue to EasyJet and called to explain our ordeal, there was no assistance offered. It was apparent that they were already aware of the chaos at the security control, yet the airport's management did nothing to improve the situation. Passengers were left to bear the loss without any accountability or remorse from the airline or the airport authorities. It is unbelievable that we missed our flight after arriving at the airport two hours in advance.

✅ Trip Verified | Arrival was very efficient but departure was stressful. Very cramped. Inadequate signage. Endless pointless chicanes for non-existent lines. No seating presumably in very old airport. Totally inadequate for today but improved signage would help a lot. Eg we were told at check in that we had to go to Security but there was no sign to security. We were given the impression that it was extra and not part of the route to the departure gates. Everyone exasperated and short tempered. Not a good experience. Allow loads of time.

Not Verified | Surprisingly good experience departing Lisbon Airport Terminal 2 on a Sunday evening with only hand luggage. Far less crowded than I remembered from previous visits (maybe I was lucky?) and security was a breeze. The duty free area has been updated and toilets were clean. It still has the low cost look and feel and does not have very attractive departure lounge or places to plug your phone and laptop, but overall pretty efficient.

Not Verified | Not a good experience. Staff seem to be purposefully unhelpful. Passport scanning machines only seemed to work 50% of the time after which you are sent to an even bigger wait line. When I told the staff I would miss my flight he told me to take it up with the airline which made no sense at all. Very little seating in the airport, wait for ever to use restrooms and no way near enough staff. I only made my flight because people let me jump the line at passport control after waiting 2 hours. Would give 0 out of 5 if possible.

✅ Trip Verified | Humberto Delgado Airport (LIS), avoid if you can or you’d have to arrive at least 4 hours before your flight, they lack staff at customs (2-3 officers for 700 people). We’ve missed the flight in October half term as the queue at the customs (after Security check) on 29/10/2024 between 6-11pm, was over two hours there are no staff on the ground and you’d be refused help if you’d ask to be fast tracked or given priority even if you could still make it to your flight. If you miss your flight you’d have to queue again for over 2hrs to get your stamp cancelled. No matter if you complain no one will respond, assist or help you. Airline staff say it happens all the time. Airport can’t cope, people are welcome to raise a complaint with highest authority (custom police) but do you really want to risk it and possibly get locked up?

✅ Trip Verified | The airport is extremely central which makes it very convenient and accessible, even though it became stretched to an apparent limit it hides not well thought management or misdirected investment. Fast track security works great on terminal 1 and terminal 2 is easier and quicker than terminal 1. If you are departing from terminal 1 is better to arrive early.