Lisbon Airport

✅ Trip Verified |   This airport is by far the worst airport I have ever been to. The lines are extremely long and the walk to the international terminal gates is like walking through a mall. The signs are very confusing and the staff is not helpful. The airport staff put us in the wrong passport line. We didn’t know we were in the wrong line until we waited over 20 minutes and our passport scans did not work. We had to get out of line and go to another line causing us to miss our flights home. The British Airways staff even agreed with me that this is airport is awful. It took 2 hours to leave the customs area back to the departures check-in area. Felt like cattle being herded out of the airport. Will never travel through this airport again.

Not Verified | Worst airport experience for a long, long time. 1 hour queue for passport control on arrival. 4 egates working and 1 human. Indescribably inept. There was even a 10 min queue to get out of the airport.

Not Verified | One of the worst experiences in an airport so far. No places to sit, no defined lines to boarding and a lot of boarding lines merging. The people that are helping seem not to care at all

✅ Trip Verified | One of the worst airport experiences ever. Chaos at the self service bag drop, poor, inadequate instructions, no clear explanation how to change the language, and a few harassed members of staff trying to help several passengers simultaneously. Overcrowded, expensive food area and rushed, stressful security. Delay on flight out from manchester and delay on return flight TAP airline. The Coffee on TAP flight was virtually undrinkable, powdered instant with powdered creamer, avoid. Overall a really unpleasant experience

Not Verified | Chaos. Crowded. Disorganised bag drop with insufficient staff and poor instruction on the terminals Security crowded and disorganised with insufficient trays and unhelpful staff. This is one of my worst ever airport experiences.

✅ Trip Verified | Arriving at Lisbon airport was horrific and took almost 2 hours to get through passport control. Most people from our flight got directed to ‘arrivals from uk’ but by it was our turn we were sent to the ‘all passports’ queue, along with every flight that arrived. On return was actually ok for us , but we witnessed many people had missed their flight back to Dublin, Luton & another flight You go through departure, duty free, restaurants etc and then at the gate is another passport control. 1 desk for several flights. I’m not sure if this was the fault of Ryanair or the airport? Also noticed an unattended suitcase in the queue, we reported to Ryanair staff , who didn’t seem too interested.

✅ Trip Verified |   The worst airport ever. Signs are non existent. For some reason there’s a duty free and restaurants right before passport control which you don’t even know is coming. I had to stand in line 4 times to get to the gate. Priority line is ridiculously slow. It’s very disorganized and nobody knows what’s happening because there’re no overhead speakers. In addition, returning a car was very chaotic as well. People are kind but this doesn’t compensate.

✅ Trip Verified | I've traveled around the world and this is by far the worst airport I have been to. It's crowded, under staffed and very confusing. They have a lack of signage to direct you in the right place. Departure is not on the same floor cars come and drop off passengers. There are no signs showing which way to go to find certain Desk #s for airlines. Ours was in a hidden corner and impossible to find if we didn't ask a bunch of people. When you get through security they have a reasonable shopping area BUT for certain gates you have to go through passport control again which could end up causing you to miss your flight. One guy we met did. The airport is old and falling apart. Literally the toilet flush fell out of the wall. Wifi didn't work for anyone. I felt like I was visiting the 3rd world. Many Portuguese people said they hate flying to this airport and I agree. I won't come again. It's unfortunate because portugal is a beautiful country to visit.

✅ Trip Verified |   Lisbon is, without a doubt, one of the most poorly managed airports I have ever encountered. The constant delays are absolutely infuriating, turning what should be a simple travel experience into a nightmare. It’s as if the concept of punctuality doesn’t exist here. Flights are almost always delayed, often without any explanation or communication from the staff, leaving passengers stranded and confused. The disorganization at this airport is on another level. From the chaotic check-in process to the haphazard security lines, nothing seems to function efficiently. It’s clear that the management has no grasp of how to handle the volume of passengers, resulting in a crowded and uncomfortable environment where tempers run high. To make matters worse, the lack of adequate information is astounding. When delays inevitably occur, passengers are left in the dark with little to no updates. There are no clear signs or announcements, and staff, when they can be found, are often unhelpful or simply overwhelmed. This lack of communication leaves travelers feeling abandoned and unsure of what to do next. Moreover, the support for passengers is practically non-existent. If you need assistance, good luck finding it. There is a serious shortage of staff willing to help, and when you do find someone, they are often indifferent to the stress and frustration that passengers are experiencing. In summary, Lisbon Airport is a place to avoid if possible. The constant delays, severe disorganization, and total lack of communication and support for passengers make it one of the worst airports I’ve ever had the misfortune of using. Traveling through this airport is an ordeal that I wouldn’t wish on anyone.

✅ Trip Verified | The scales are rigged. We weighed our luggages at home and it were 23 -30 kgs. At thr airport it was 27.8. Different scales showed different weights. I have flown 3-4 times a year and this felt very suspicious. Other passengers had the same experience.