Lisbon Airport

✅ Trip Verified | It talks very badly for a city who can't decide to build - and actually start building - a new airport, while Lisbon airport deteriorates rapidly, as if it wasn't already mediocre at best. Now planes delay their take off on origin (?!) due to traffic 'diversions' in Lisbon airport. Buses don't arrive when airplanes park.

✅ Trip Verified | As a frequent traveler to this airport for work, I can confirm that the situation has not improved. The airport is a chaotic mess, overcrowded, dirty, and in a state of disrepair. There are always long lines, confusing signage, and exhausted staff. During peak hours, the passport control area is a disaster zone, with dozens of passengers missing their connecting flights. People become desperate and start jumping queues and arguing with the staff. It took my father and me three hours to clear immigration and customs. Portugal has done a great job of marketing itself as the next big tourist destination in Europe, only to realize that it lacks the infrastructure to handle the growing number of visitors. Good luck navigating this airport, you'll need it.

✅ Trip Verified | Literally the worst Airport I have ever visited. Nothing is intuitive for finding your terminal or check in gate, you just have to wander around, and ask two people that work there, with only the second person being correct with their directions. Then you wait in line to scan your tickets, wait in a second line to process bags, then wait in a third line to check passports (all three can, and should be done at once). Then we get to check in one more time at our gate, where the money grubbing TAP Portugal, tells us we can check our carry ons, have to pay and additional $125, to check bag. Really wonderful city, but it like 0 thought was put into the layout and functionality of this airport. They are more interested in pushing you through their mall located in the Airport, then getting people to their flights in a timely manner. Wifi is also terrible.

Not Verified |   Its difficult to know where to start, but I'll confine myself to passport control. For a 10-50 am flight to Dublin My son and myself arrived at Lisbon airport at 8-00 am and very nearly missed our flight. Checking in was slow but we still had adequate time to make our flight, or so we thought. After a long badly sign posted walk to passport control, the fun started. After an hour standing in the queue for passport control the police officer had processed about 10 to 12 people in our queue, there were still approximately 100 people in front of us. Unless we did something I would consider unthinkable we were going to miss our flight, so we did. We became queue jumpers. I apologize to all the other passengers. I had approached staff and informed them of our situation but to no avail. When we got to the passport control officer it took her 10 minutes to process us. During this time I watched as other officers processed at least 5 groups of people. She handled our passports as if they had they just fallen out of a sewage plant, but didn't feel the need to wear any gloves? We only made the flight because so many passengers were late it was delayed. They all had similar stories to tell. We loved the city of Lisbon and its people but I could not possibly go back due to the conditions at the airport and the attitude of its staff, in particular passport control.

✅ Trip Verified | Terminal 2 is more practical and easier to transit than the main Terminal 1. The whole airport is very congested, planes are remotely parked, often you have to wait inside the airplane due to intense traffic, staff are however this airport's weakest point, they are either stressed out or their hiring process didn't include psychothecnic exams. It is however very central which is very convenient.

Not Verified |   How is terminal 2 still allowed to function? Disgusting, unacceptable conditions - absolutely overloaded terminal. No space to sit to the restaurant.

Not Verified | 2.5hr flight, followed by almost as long in a queue for passport control. 16 booths, just 7 manned, just 4 for the biggest queue. I, my partner and our daughter have biometric passports, but can't use the self service because '18+ only'. Surrounded by similar suffering families with kids. Awful airport. Suggest going elsewhere. Spain is nice this time of year.

Not Verified | Logistics are terrible. Connecting from Boston to Rome. Landed and had to take a bus to passport control, long ride, stairs from plane to tarmac. Once thru passport control, signage for next flight gate was terrible. Found the gate and instead of walking from the terminal onto the plane it was back on a bus. I guess if you want to be nostalgic and go back to the 1950s, travel thru Lisbon.

✅ Trip Verified | I have known Lisbon airport for 8 years now and all I can say is overcrowded, dirty, outdated and just outright unpleasant. I have flown to or via Lisbon Airport about 20 times. I am disgusted by it very single time. There have been plans to replace it for many years now, but nothing happens. All while the existing airport, especially Terminal 1, falls into increasing disrepair and management seems to have abandoned it. Windows, seats, floors - even the walls are dirty! Ceiling panels are missing, floors are damaged or worn through, seats are sometimes torn up and except for few places, air quality is terrible. To the people in the management: This is your capitals airport. It's what many people see first of your country. There really is no excuse for this...don't you feel ashamed?

Not Verified | Terrible set up in Terminal 2, people queuing for second flight when first flight has not been fully closed, communication of ground staff non existent - only way is to stand by front desk to make you don’t miss your flight as they close gate without correct announcement.