Lisbon Airport

✅ Trip Verified | Lisbon Airport is one of the most crowded airports to fly from. The queue at Terminal 1 was extremely long, and EasyJet did not help the situation as they were slow in attending to the earliest passengers. The security control at the airport was particularly inefficient, with only a few security processing lines functioning out of many available in the terminal. This caused long queues at security, and the processing of passengers took much longer than expected. As a result, the five of us missed our flight, despite having already checked in. Although we reported this issue to EasyJet and called to explain our ordeal, there was no assistance offered. It was apparent that they were already aware of the chaos at the security control, yet the airport's management did nothing to improve the situation. Passengers were left to bear the loss without any accountability or remorse from the airline or the airport authorities. It is unbelievable that we missed our flight after arriving at the airport two hours in advance.

✅ Trip Verified | Arrival was very efficient but departure was stressful. Very cramped. Inadequate signage. Endless pointless chicanes for non-existent lines. No seating presumably in very old airport. Totally inadequate for today but improved signage would help a lot. Eg we were told at check in that we had to go to Security but there was no sign to security. We were given the impression that it was extra and not part of the route to the departure gates. Everyone exasperated and short tempered. Not a good experience. Allow loads of time.

Not Verified | Surprisingly good experience departing Lisbon Airport Terminal 2 on a Sunday evening with only hand luggage. Far less crowded than I remembered from previous visits (maybe I was lucky?) and security was a breeze. The duty free area has been updated and toilets were clean. It still has the low cost look and feel and does not have very attractive departure lounge or places to plug your phone and laptop, but overall pretty efficient.

Not Verified | Not a good experience. Staff seem to be purposefully unhelpful. Passport scanning machines only seemed to work 50% of the time after which you are sent to an even bigger wait line. When I told the staff I would miss my flight he told me to take it up with the airline which made no sense at all. Very little seating in the airport, wait for ever to use restrooms and no way near enough staff. I only made my flight because people let me jump the line at passport control after waiting 2 hours. Would give 0 out of 5 if possible.

✅ Trip Verified | Humberto Delgado Airport (LIS), avoid if you can or you’d have to arrive at least 4 hours before your flight, they lack staff at customs (2-3 officers for 700 people). We’ve missed the flight in October half term as the queue at the customs (after Security check) on 29/10/2024 between 6-11pm, was over two hours there are no staff on the ground and you’d be refused help if you’d ask to be fast tracked or given priority even if you could still make it to your flight. If you miss your flight you’d have to queue again for over 2hrs to get your stamp cancelled. No matter if you complain no one will respond, assist or help you. Airline staff say it happens all the time. Airport can’t cope, people are welcome to raise a complaint with highest authority (custom police) but do you really want to risk it and possibly get locked up?

✅ Trip Verified | The airport is extremely central which makes it very convenient and accessible, even though it became stretched to an apparent limit it hides not well thought management or misdirected investment. Fast track security works great on terminal 1 and terminal 2 is easier and quicker than terminal 1. If you are departing from terminal 1 is better to arrive early.

✅ Trip Verified | Lisbon Airport was a truly disappointing experience and well below the standard expected for a European airport. Upon arrival, I was faced with shockingly long queues that exceeded 2 hours for international arrivals. It was packed and poorly ventilated, making the wait even more unbearable. There were families with young children sitting on the floor, unable to find any comfort or space while waiting. The airport felt severely understaffed and unprepared for the number of passengers. Overall, this was one of the worst arrival experiences I’ve encountered and certainly needs immediate improvement to match European standards.

✅ Trip Verified | I was truly surprised by the service at Lisbon Airport’s Terminal 2. The queueing system was completely chaotic, and even the staff seemed confused. After going through passport control, there were no seating areas, which was frustrating after standing in line for two hours. To make matters worse, the terminal doesn’t have a lounge, leaving passengers with nowhere comfortable to wait. The space was absolute chaos, with people sitting in walkways just to rest. In the main area, there are only three power outlets—two tucked under a restaurant table and one in a hallway near the exit. It feels like there’s little consideration for travelers’ needs. I’ll definitely think twice before flying into Lisbon again; there are far better airport options both in southern Portugal and in other countries.

Not Verified | Very stressful airport experience. I waited for 30 minutes to drop off a hire car SIXT. Feeling stressed it took further 35 minutes to pass through Security as there were no plastic trays to put bags into. 2/10 passport electronic machines working with a massive queue-none of the staff had any concerns or urgency to help. Plenty of people supervising badly. Flight delayed due to passenger delays… Crew top tip do not hang around in the airport lounge for too long go straight to the gate and don’t have the KFC as it is tasteless. Favourite part was jogging into the gate….

Not Verified | Terrible waiting times, especially at check in desks. None of the staff have any urgency. Constantly swapping staff that's checking people in which slows everything down as well.