Leeds Bradford Airport

Customer Reviews

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Customer rating from 359 reviews
2/10
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2/10

Leeds Bradford Airport customer review

(United Kingdom)

Not a very pleasant experience. My flight was at 9 am and therefore after the main rush but the whole terminal appeared to be jammed with people in corners between shops and bars. Very poorly laid out. The one consolation was that the Business Lounge was a pleasant refuge from all of this. The airport badly needs a terminal capable of handling its passenger load and better road access. With those it could be a good experience as the staff were uniformly pleasant and helpful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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3/10

Leeds Bradford Airport customer review

(Italy)

Arrived only once at LBA. After a long walk from a low cost air park welcomed by a very steep and long staircase plus other mixed obstacles Then a very long walk to the passport control with a nice view of the tarmac. Usually I only walk that long when moving from terminal A to terminal B not in a single terminal airport. My experience at the arrivals was very quick as the 757 bus to Leeds city station was there for me. What I keep positive from the experience is the feeling of landing in a windy natural green environment which gives me an idea of what flying should have been many decades ago.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Leeds Bradford Airport customer review

(United Kingdom)

LBA-AMS-JNB return. LBA is a shabby and grubby airport. We had the misfortune to travel at peak holiday season. Full of loud rude people. Very poor facilities for such a large catchment area. The drop off charge is a rip off and so are the other parking charges. As a regular traveller to South Africa Heathrow though a longer drive is a far better experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Leeds Bradford Airport customer review

(United Kingdom)

Flew in from Palma yesterday and the contrast between the two airports couldn't have been different. Leeds £1 charge for the trolley £2 charge for driving through the car park local traffic wardens waiting to pounce on anyone having the audacity to stop on the service roads huge queue at passport control. Welcome to Britain! In short Leeds Bradford is a grubby little money-making operation.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Leeds Bradford Airport customer review

(United Kingdom)

I use this airport between 6 and 12 times per year. It amazes me how quickly they can make it worse but they seem to manage it every time I use it. The £2 fee for passengers being dropped off started the day I returned last week. The extra long queues at passport control the longest yet. Around 25 minutes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Leeds Bradford Airport customer review

(United Kingdom)

A small over utilised airport with poor customer service and amenities - in the 6 months I've been unlucky enough to use it it's getting worse. As pointed out - it's a long walk from any short stay through check in and security. This has recently been made worse. In the event someone wants to drop you off at the airport - they will now pay £2 for the pleasure (unless you use a distant car park). There's little space in the check in areas (except the separate Jet 2 portacabin) leading to mixed queues of passengers arriving at the airport some waiting to check in and some waiting to go through security. There is one person handling security for 'standard' passengers - which is the majority of them. when I leave in the morning - it takes approximately 15 minutes to clear the passport check and another 10 to get through security. Jet 2 and others have scheduled flights which converge between 0730 and 1100 leading to a couple of thousand people (no exaggeration) attempting to get past one person. Of course if you're willing to stump up another £3 you can 'fast track' - with another dedicated member of staff waiting to check your boarding pass. Airside facilities are dire and over utilised. No choice but to wander through shop to move from security to the gates - carefully laid out to ensure it's impossible for more than a couple of people to pass through without bumping into each other. Awaiting you is insufficient seating and the usual dreadful airport chain cafes. Staff are surly on the whole and gate announcements are tardy and inaccurate. Looking to board at gate 9 for Southampton. That's fine - as long as you wait for an entire group heading for Belfast to board first. No co-ordination between ground crew and general lack of engagement. To summarise - unpleasant experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Leeds Bradford Airport customer review

I used this airport again last week for the first time in a couple of years and found it better than recent reviews suggested. The weather was awful and the car park was in a treacherous state but inside the terminal information about delays was good (announcements actually apologised for the 'inconvenience that will be caused' rather than the more usual mealy-mouthed 'may be caused') staff were available polite and cheerful and my BMI flight to BRU got away less than an hour late despite the need for de-icing.
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1/10

Leeds Bradford Airport customer review

In the past LBA had all the virtues of a small airport for which the odd limitation was an acceptable trade-off. Now it's just another miserable big airport in miniature - all of the bad bits with none of the good bits. As other posters have noted the drop-off experience is ghastly and the £1 baggage trolley charge is crass. The former long stay car parking has suddenly been chopped in two. They made the half that's nearest the terminal into short stay. This bit is naturally deserted since LBA has almost zero business/short haul traffic. So you now walk miles across this empty car park before reaching the long stay somewhere near Horsforth. From here your long walk uphill back to the terminal is compounded by all the old entry doors being permanently locked since they now placed the main entrance at the far end of the terminal. Once inside of course they make you double back since security is back in the direction you came from. A good work out for such a tiny airport. Baggage handling can be lame. On my inbound flight when the bags emerged on the carousel they were from the wrong flight. Pax noted this staff did nothing. So staff were alerted who immediately went on the defensive and refused to help "we don't know any more than you do" etc. So we all stood and watched the same bags go round for maybe 20 minutes with no-one taking anything off. Because no bags were claimed there was no room to load any more of the right bags. So they just kept going round and round. Staff refused to take them off bizarrely insisting "please remove your bag so we can make more space". Hey they're the wrong bags we kept telling them. "Don't get shirty with me it's not our fault" etc. Meantime the other side of the curtain 4 baggage handlers sat around doing nothing with full carts that they could not load - stalemate. Eventually enterprising pax started pulling off the wrong bags manually to make the odd bit of space. At which point ground staff suddenly decide to confuse everyone by announcing "if your bag has not arrived please come and fill in a form". So now more mayhem as the pax try to ascertain "did they not even load the bags at all?" Reply - "we don't know any more than you etc" Meantime the odd correct bag suddenly starts appearing one at a time in the gaps created by the enterprising pax. An hour later eventually everyone got their bag one by one. By the way this was the only inbound flight in an otherwise deserted baggage hall. It really defies belief. Well done guys you messed up the nice little airport that was LBA.
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1/10

Leeds Bradford Airport customer review

Leeds Bradford has a dreadful and distant approach for passengers - the barriers and drop-off arrangements are some of the worst in the world. It seems to have been assumed this is a centre of terrorist attack and the precautions are ludicrous ! IDH airport of the capital of the western world actually allows drop-offs at the doors ! The Jet2 terminal looks like a temporary building and the security queues are a joke !
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5/10

Leeds Bradford Airport customer review

Excellent check in - literally two minutes. Food hall ok although limited choice. Security was quick and departure hall was clean and not overly busy - although it can be very busy Friday/Saturday. Arrival was quick - there was a queue at immigration but all desks were open and we queued for no more than five minutes. The baggage reclaim area was a breeze and no queue for baggage. I used the short stay car park - whilst its fairly expensive it is in front of the terminal and very convenient.
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