Leeds Bradford Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 374 reviews
2/10
No Skytrax Rating
Sort Reviews by :
Show
2/10

Leeds Bradford Airport customer review

(United Kingdom)

Without doubt the worst airport we have ever used. £2 just to drop someone off and £2 to pick them up is a rip off. Will only use this airport as a last resort.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Leeds Bradford Airport customer review

(Ireland)

Quite possibly the worst airport I've used you are charged £2 just to drop off in the car which is shocking the outside of the airport is dismal looking and inside is not much better. Long queues pushy staff - it was not a pleasant experience using this airport and it'll take a lot for me to use this airport again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Leeds Bradford Airport customer review

(United Kingdom)

This airport is a dump. £2 charges for drop off are a disgrace security area was improved but most of the money seems to have gone on the queuing area. The staff numbers don't seem to have increased and the focus appears to be on long queuing times to force people to buy fast track. You are then funnelled into a tiny duty free shop! The departure lounge has insufficient seating. Large areas of the lounge are now occupied by overpriced retail outlets and cafes. If you want a seat you have to pay for the premier lounge which is not very premiere at all. Signage for gates and facilities are not sufficient and the way in which gates are allocated and boarding is arranged makes for complete chaos if more than 2 flights are boarding at the same time. The place is filthy the seats the floors the walls the washrooms are all dirty. The way the terminal walkways are laid out and due to cross boarding - they always line us up in the arrivals corridor for nearly 15 minutes before we are chucked out into the elements queuing to board my regular Amsterdam flight. Sadly I only fly from it now when I have to for work. My holidays I take from Manchester as I can not think of a worse way to start your journey. What the private company is doing to Leeds Bradford airport is a great crime to this once pleasant local airport and the people of Yorkshire. Charges everywhere with no money going back in to our airport!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Leeds Bradford Airport customer review

(United Kingdom)

I have used LBA many times. The main impression this airport gives is that passengers are the least important people. Passengers have to walk the length of a football pitch with baggage from the so called drop off carpark (and get charged £2 for the privilege). Much bigger airports have not stopped passengers being dropped off outside the entrance. Add this to the longest waiting queues at passport control and for baggage. Where have all the seats in the check-in area gone? Not everyone wants to go straight through but there are only about half a dozen seats in the whole area. There used to be a taxi rank outside arrivals where there were plenty of taxis you now have to go across the football pitch and queue up in the Arrow office to book your taxi and then wait for your taxi to arrive - what a farce!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Leeds Bradford Airport customer review

(United Kingdom)

Peak time Friday in late August no queues for Jet2 check-in. Quick through security (esp comparing Liverpool or Man). Other side there were free tables by windows looking out over runway away from bar and restaurant area so quite relaxed waiting. Jet2 gate queuing area is a bit of a shed but you are not there long. Not surprised at charge for dropping off as the front areas are small and have not grown with the airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Leeds Bradford Airport customer review

(United Kingdom)

Cramped and over-crowded. Tatty seats if you can find one. Most space is given over to bars cafes and a 'Premier Lounge' that has to be paid for. Just to drop someone off for a flight it costs £2. Only one firm of taxis (private hire) are allowed to queue for business.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Leeds Bradford Airport customer review

(United Kingdom)

This tiny little airport charges you for everything then fails to offer any kind of customer service. To drop off passengers you are charged at least £2. Then there is the car park charge machine. £2.50 for using a credit card to pay. As for customer service I witnessed incredibly arrogant behaviour from its staff. It was appalling to see. Jet2 had failed to bring over half the customers bags back from Ibiza. No communication to the waiting families. There is no common sense or discretion. Small minded small airport rip off mentality.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Leeds Bradford Airport customer review

(Saudi Arabia)

The drop off charge of £2 is nothing short of extortion. I will be looking at moving my flights to/from one of the other local airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Leeds Bradford Airport customer review

(United Kingdom)

£2 to travel through the drop off point is a disgrace. I don't want to stop or take my time (30 mins) I just want to drop someone off. There is minimal notice until you get into the one way system by which time of course you can't legally turn back. I have never before seen such a blatantly unfair charge at an airport LBA you should be ashamed of yourselves.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Leeds Bradford Airport customer review

(United Kingdom)

The £2 charge to pass through drop off areas is outrageous. I will travel from Harrogate to Manchester airport by train door to door even though it is further and cost more. How much longer is the LBA brand going to be damaged for?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no