Leeds Bradford Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 359 reviews
2/10
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1/10

Leeds Bradford Airport customer review

(United Kingdom)

Cramped and over-crowded. Tatty seats if you can find one. Most space is given over to bars cafes and a 'Premier Lounge' that has to be paid for. Just to drop someone off for a flight it costs £2. Only one firm of taxis (private hire) are allowed to queue for business.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Leeds Bradford Airport customer review

(United Kingdom)

This tiny little airport charges you for everything then fails to offer any kind of customer service. To drop off passengers you are charged at least £2. Then there is the car park charge machine. £2.50 for using a credit card to pay. As for customer service I witnessed incredibly arrogant behaviour from its staff. It was appalling to see. Jet2 had failed to bring over half the customers bags back from Ibiza. No communication to the waiting families. There is no common sense or discretion. Small minded small airport rip off mentality.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Leeds Bradford Airport customer review

(Saudi Arabia)

The drop off charge of £2 is nothing short of extortion. I will be looking at moving my flights to/from one of the other local airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Leeds Bradford Airport customer review

(United Kingdom)

£2 to travel through the drop off point is a disgrace. I don't want to stop or take my time (30 mins) I just want to drop someone off. There is minimal notice until you get into the one way system by which time of course you can't legally turn back. I have never before seen such a blatantly unfair charge at an airport LBA you should be ashamed of yourselves.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Leeds Bradford Airport customer review

(United Kingdom)

The £2 charge to pass through drop off areas is outrageous. I will travel from Harrogate to Manchester airport by train door to door even though it is further and cost more. How much longer is the LBA brand going to be damaged for?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Leeds Bradford Airport customer review

(United Kingdom)

My daughter dropped me off and was astounded to have to pay £2 to pass through this area. Previously used this you could drop off passengers as long as you weren't more than 10 mins. This doesn't encourage people to use this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Leeds Bradford Airport customer review

(United Kingdom)

The introduction of a £2 drop-off or pick-up charge at the nearest car park to the airport is outrageous. The free alternative is half a mile from the terminal involving a shuttle bus ride. This will lead to people parking outside the airport boundary to wait for flights and gives the airport a really bad name.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Leeds Bradford Airport customer review

(United Kingdom)

The only positive thing I can really say about LBA is that it is close to where I live. That used to be a great advantage because it meant that I could be dropped off by a relative rather than having to park or get a taxi. My father hadn't expected the charge and didn't have money with him. It was only due to someone's generosity that he was able to leave the car park. Security and passport control are overly busy with inconsistent instructions being given to people. When you eventually get to the departure lounge the toilets are dirty and there is no where to sit. Tables in the upstairs cafe are full of dirty trays and the staff struggle to cope with a queue. So many people were queuing for the shops downstairs that people could not get off the down-escalator causing a pile-up. Getting rid of the shop would make things more pleasant for people but the cynic in me thinks that would be the last thing to go. When you arrive back and want a taxi there is a strange system. What's wrong with a normal rank like every other airport. LBA used to be a good regional airport but it has seriously deteriorated in the last few years.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Leeds Bradford Airport customer review

(United Kingdom)

The £2 drop off fee should be the final nail in this dismal Airport you spend more time walking up steps and then down the other side. It has no rail link and no fast road link traffic jams all around due to no dual carriage ways. And any wind or Fog and your flights is cancelled anyway.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Leeds Bradford Airport customer review

(United Kingdom)

The new £2 charge simply for driving past the terminal is another nail in the coffin of what used to be a pleasant experience i.e. using a small regional airport. It's a long drag up from the "free" long-stay car park only to find the first terminal doors that you come to are locked! If you do drop off and pay the fee it's still a long way to get inside because of paranoia about security. I have never seen an airport this bad including Heathrow Gatwick Manchester and Geneva. Dreadful in bad weather. It's wrong that traffic wardens should patrol the service roads to enable a private company to extort this rip-off charge from people. Most of the upstairs seating (there isn't any downstairs) has been ripped out to make a bigger cafe so people clog up all the tables instead so if you are actually wishing to eat there are no free tables. This was probably a deliberate policy so people will pay to use the lounge. Flying nowadays isn't a barrel of laughs with all the security etc but LBA makes it much worse.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no