Leeds Bradford Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 375 reviews
2/10
No Skytrax Rating
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2/10

Leeds Bradford Airport customer review

(United Kingdom)

We arrived for a flight in plenty of time 13.00 hrs for flight at 16.20 going to Dalaman on July 6th 2012. The only information received was via the screen informing passengers that the flight was delayed until 21.00 hrs. No further information was forthcoming. This is not acceptable practice. Communication is key. People may not like what they are told however at least they are aware of what is going on.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Leeds Bradford Airport customer review

(United Kingdom)

How on earth can Leeds Bradford airport be called international. Can any member of the public imagine flying from there in the present weather an airport where you are unable to park near then to have to walk in all the rain not under cover or very rarely on a coach to the aeroplane (I speak from experience ) then one is expected to sit wet through on a flight. Why on earth more money is not spent on the customers rather than all these shops and food venues I will never know.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Leeds Bradford Airport customer review

(United Kingdom)

Used to be a good local airport now without doubt the worst airport we have had to use from the rip off drop off and pick up charges to the terrible attitude of all the staff even down to the arrogant customs and excise. it seems to be a joke between themselves of how long they can keep you waiting. I will only use this airport as a last resort. I always advise our overseas clients to use Manchester whenever possible. This airport is an embarrassment.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Leeds Bradford Airport customer review

(United Kingdom)

This airport is a disgrace. The main complaints are: If you don't pay the drop off fee then you have to drag your case from the main road. The security queues are slow. The airport is very crowded but a new expansion plan is progress. The other main issues are when you return - you have to wait at busy times for a fleet of old buses to take you to the Terminal where the fun really starts. You join a long queue with no cover where you slowly trudge up a dirty staircase to wait while two immigration staff check you and if there are two or three flights it just gets worse.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Leeds Bradford Airport customer review

(United Kingdom)

Returned to Leeds Bradford on Thursday afternoon 14/06/12. We were not allowed to disembark from our Jet2 flight from Alicante for 25 minutes after landing (not the Airline's fault). Reason: a flight was boarding and because of airport construction the two sets of passengers were not allowed to intermix. This is an international airport isn't it and do not passengers embark and arrive at roughly the same time? So eventually get into the terminal and up several sets of stairs which I noted were giving at least one elderly lady some discomfort. A route march to the very end of the terminal for immigration and finally out into the real world once more. Will only use this airport for convenience and next time will consider Manchester.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Leeds Bradford Airport customer review

(United Kingdom)

Arrived into Leeds - back from Malaga- a fantastic new well equipped airport in a country struggling in the current economic crisis. Bus broke down on way to airport building. We were all dropped off in the rain and queued to get in through the single door- all got soaked. As usual the escalator was not working - really hard for the elderly on flight. 40 minute queue to go through passport control - quote "due to planes arriving at same time "(as they do every day). Too few immigration officers on duty! No planning - no idea - third world quality.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Leeds Bradford Airport customer review

(United Kingdom)

This used to be a pleasant little airport. However in recent years it has been taken over by a company determined to squeeze every last penny out of customers. The drop-off area costs £2 simply to enter so many people simply take a chance and drop passengers off on the mini-roundabouts. There is no taxi rank so taxis bringing passengers to the airport cannot get a fare back to the city. The airport taxis are provided by Arrow cabs which are more expensive than local firms (for example £20 to my home instead of the local firm's fare of £10). If you live locally and are flying home take the number of a local cab firm with you and call them when you leave the plane. The taxi will be waiting for you when you exit the airport. Public transport is poor; there is no train service and the many flights arrive or leave outside the hours of the bus services. The terminal is cramped so it can be difficult for example to get through to the lavatories if you are carrying hand luggage. There are shops but the selection is not good and the cafes are crowded so you will not be served quickly. The only advantage of LBA is convenience if you live locally. Manchester is a better airport with a much greater selection of flights.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Leeds Bradford Airport customer review

(United Kingdom)

This is not usually an airport I enjoy using but the staff deserve more than a few words of praise for the way in which they dealt with a much delayed Ryanair flight to Pisa on the 21/4. The flight was delayed by over 3 hours until long after the airport would normally have closed. However the Executive Lounge staff the gate staff and even the bar staff did everything in their power to make things tolerable. They had as much reason as us to whinge but they were extremely cheerful and helpful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Leeds Bradford Airport customer review

(United Kingdom)

The worst airport I have ever used. £2 to stop in a car to drop off or pick up passengers? After checking in be prepared for the long queue for security where you are welcomed by a cheery grunt from staff. Then into the departure lounge where if more than 2 flights have checked in your chances of sitting down are nil. When your flight is called be prepared for a mad dash to the departure gate but there may be 2 flights using the same gate. On your return once past passport control you can relax whilst waiting for your luggage to arrive then fight your way outside to be picked up by someone paying at least another £2 to park. All in all use Manchester Heathrow anywhere except LBA.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Leeds Bradford Airport customer review

(United Kingdom)

Used Leeds Bradford Airport Executive lounge as a starting point for a long weekend break in Prague with my wife. To be honest I felt as though I was entering a building site as the environment was anything but luxury with all the signs of a project in progress. Yes work has to be done to improve a facility but not at the expense of the user. Had I known what I was paying for I would most certainly have declined. Fine for anyone who wants to fill up on free drink but until the area is sorted with clean carpet and a completed ceiling I won't be subsidising anyone!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no