Leeds Bradford Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 375 reviews
2/10
No Skytrax Rating
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3/10

Leeds Bradford Airport customer review

(United Kingdom)

Arrived just before 7am for a 9am flight to Egypt had to queue for a tag for the cruise ship then had to queue to check in and then we had to queue to get through security. What a joke at 8.45 got through to lounge our flight was called and had to get straight on the plane. Not a good start to a holiday.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
na

Leeds Bradford Airport customer review

(United Kingdom)

Very limited scheduled services. No undercover drop off point. £2 charge for drive through drop off! Poor access on foot to and from long stay car parks with poor bus service. Security fast lane was slower than slow lane!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Leeds Bradford Airport customer review

(United Kingdom)

Not a drop point a rip off point. Spent from Thursday to Tuesday collecting friends and relations from this airport £6 every time. I would recommend East Midlands 15 minutes free for drop off and collections Manchester free so is this just a case of greed. This is why you get all the cars parked waiting on approach to airport travelodge car park. I am 1 hour from Leeds and 1 hour from East Midlands so next year you will not see me.
Queuing Times N/A
Terminal Cleanliness N/A
Airport Shopping N/A
no
na

Leeds Bradford Airport customer review

(United Kingdom)

I totally agree with the previous comments about the £2 charge for dropping people off. I arrived at the airport this morning to drop off and was confronted by a choice of two lanes one for cars and one for minibuses and coaches. As I drive a ford transit sized vehicle I could not get under the barrier to the cars only drop off and so had to drop my customers off in the minibus drop off area and was totally shocked to find I had to pay £6 to get out. People were driving up to the barriers and finding that they now needed more coins than expected and were reversing out to get change. I do not agree with charging at any airport to drop people off. £2 is bearable but £6 is a disgrace. Could this airport management change the sign from drop off to rip off.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Leeds Bradford Airport customer review

(United Kingdom)

The airport drop off charges are a total rip-off. The signs direct you to a free stay for 1 hour in the long stay car park but when you get in there the signs are all covered in black plastic. On returning to collect the car in good time the courtesy bus passed our stop as the driver had not asked us where we wanted to get off and he had to take us back which meant due to the delay we had passed the 1 hour free time and were charged £7.50 to get out plus the £2.50 card fee all because we were 5 mins late (and the receipt machine was not working). The information boards do not tell you this information. Went back to the terminal to complain but you cannot stop there without paying the short say fee to get out. Visitors beware you pay dearly for poor directions and information boards.
Queuing Times N/A
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Leeds Bradford Airport customer review

(United Kingdom)

I was very surprised at 5.55am on Sunday after being at the airport drop off point for about 4 minutes to have a demand for £2.00 payment before I could leave the site. I did not take any cash or cards with me (why would I? I was just dropping friends off). I never even parked in a space. The place was so quiet I did not even switch off my engine for a moment. To exit I was made to park up walk into the terminal and explain myself. They offered to invoice me to my home address at a cost of £10 plus the £2 charge! I was not able to leave until nearly 6.20am. And only after being made to worry about how I could get out of the situation. I did not pay of course and won't be using the airport ever again which is a shame as I enjoy the Yorkshire Premier Lounge facility very much.
Queuing Times N/A
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Leeds Bradford Airport customer review

(United Kingdom)

There is a £2.00 fee for delivering or collecting friends and family at the drop off area in front of the airport terminal. The fee can be avoided by dropping off in the long stay car park but then you are faced with a 20min walk - not so good if you are old infirm or have infants. What should be an excellent regional airport is currently let down by additional fees for goods and services which have traditionally been free or remain free at other airports £1.00 for 2 plastic security bags is a further example. The owners have stated an aim to improved service to the airport users but at present the customer experience is that of having your pockets picked at every opportunity which does not usually encourage repeat business.
Queuing Times N/A
Terminal Cleanliness N/A
Airport Shopping 12345
no
na

Leeds Bradford Airport customer review

(United Kingdom)

Return flight from LHR with BA. Everything about this airport appears to be designed to make things as awkward for pax as possible or to get them to spend as much money as possible. From the £2.00 drop-off charge to the poor pedestrian access to the long-stay car parks it's mostly bad. The airport had few arrivals at the time we landed yet it took 20 minutes for bags to arrive. On the return leg it took 25 minutes to check-in just 6 passengers in front of me then another 20 minutes to clear security. For an airport which only had 5 flights within the hour this is unacceptable. Airside is crowded and poorly-ventilated with lots of unpleasant drunken locals staggering around. Although the number of shops/restaurants is much better now this is at the expense of space. Seating is minimal unless you are willing to spend money to eat in the overpriced restaurants. I've flown from several similar-sized airports abroad and it's been a breeze compared to this. LHR T1 is heaven compared to LBA. It's been 4 years since I last used this airport and I hope it's at least another 4 after this experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Leeds Bradford Airport customer review

(United Kingdom)

Have flown twice from LBA over the last 3 months. Really like the new layout. Had no problems with queues at security either time. Not too sure why other people are upset about the airport. The prices are the same at every airport and LBA is no different. I've never had to queue long at security at LBA either before or after the refurbishment's. This is in complete contrast to Manchester where the queues can be lengthy. Shops cafes and bars are what you would expect from an airport of this size. A short walk from the plane back into the terminal building is no hardship. Overall - an excellent airport. Will most happily fly from here again. The only downside is the £2 minimum fee for dropping/collecting passengers. LBA should really address this issue as it does upset a lot of people.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Leeds Bradford Airport customer review

(Germany)

Formerly small airport with rising traffic numbers. Relatively complicated accessible: no dual carriageway and high frequent bus services to Leeds city centre only (direct service to York would be desirable). Terminal is very unstructured the oldest part quite dark and dingy low-cost part very simply build. Distance from check- in (especially Jet2.com) to security check very long - we had to do this walk twice since our (home printed) boarding passes haven't been accepted by the system. The woman at the boarding pass check desk was unfriendly however other staff has been very obliging and friendly (especially Jet2.com desk and security personnel). Queuing at security but staff was very quick. Sufficient range of shops and cafes/restaurants in Departure lounge. We nearly missed our flight since the display screen in the departure lounge didn't show our flight but others with the same (or earlier) off-block-time where there was no gate allocated yet. Owing to the rising traffic numbers and its importance for the whole area this airport urgently needs further improvement on both airside and landside.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no