Leeds Bradford Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 375 reviews
2/10
No Skytrax Rating
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10/10

"professional and friendly"

(United Kingdom)

Not Verified |  I would like to send my thanks and appreciation to all who work for the special assisatance secton at the airport. They are professional and friendy. On this particular trip can I give a special mention to Colin and Lorraine who went out of their way to assist my wife and I, especially with the usual chaos at baggage claim. You made a tough flight a lot easier getting home.
Experience At AirportArrival and Departure
Date VisitAugust 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"90 minute wait to get through passport control"

(United Kingdom)

Not Verified | Shocking 90 minute wait to get through passport control. 30 minutes waiting outside and then a long corridor that was filthy leaking and generally dirty. 4 of the 8 manual desks were in use, with unpleasant staff who were slow and deliberately abrupt and rude to passengers slowing the process up. I feel embarrased to say this is my local airport no where else is the customer service so appalling.
Experience At AirportArrival Only
Date VisitJuly 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"airport is not fit for purpose"

(United Kingdom)

Not Verified | This is possibly the worst airport in the country. We arrived at 11.30 pm and had to walk a huge distance from the plane to the passport control. People were carrying young children up flights of steps on a never ending journey. We went for a taxi only to be told we have to use the taxi ticket office. They have a deal with the airport which allows them to cheat passengers out of their cash. The driver got £25 fare the cost of the fare was £40.48. so it cost us £15.48 for the lowlifes to shout from the kiosk. This airport is not fit for purpose and instead of being extended should be pulled down. Not enough seating for passengers on the outward journey just a joke.
Experience At AirportArrival Only
Date VisitJuly 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"very poorly functioning airport"

(Netherlands)

Not Verified | I have never had such a bad experience at an airport like Leeds Bradford! It is very dirty and chaotic. On arrival we had to go to a very small baggage carousel where luggage from three flights had to be collected. On the return flight to Schiphol, it turned out that there were far too few seats. Then only two desks were opened for check-in. The other desks remained closed. It was very slow and the staff clearly thought that was very funny. At security I had to take off my slippers, very inconvenient with gout. I was also not allowed to bring a bottle of water and my bag was checked for drugs, unbelievable. After I had handed in my shoulder bag I had to go back to the back of the queue. The staff is super unfriendly and unprofessional. Even after me and a colleague went to eat something, we suddenly had to go to another room because they wanted to clean. There was no indication in the lounge from which gate we would fly. It was very stuffy. In the end I saw in the app which gate it was, while there was still nothing to see on the board. Even the pilot I met knew nothing. The flight was also delayed an hour. In short, a very poorly functioning airport.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"The attitude of the staff was appalling"

(United Kingdom)

Trip Verified | By far the worst experience I have ever had so far travelling from an airport. This review reflects the poor quality of the services I have encountered from the moment I arrived to the moment my flight departed. Parking: I have opted for the premium short stay parking. First of all, does not make any sense, you are close to the terminal by a couple of hundred feet. The parking is extremely poorly signposted and with most of the roads being one way systems, if you miss the correct turn, you end up going through to the meet and greet, where you have to pay 5£ even to go through it. Which is easier said than done. The contactless/card payments did not work. I tried cash, only to be presented with a message saying that payment method is ineligible, but only after eating my 5£ note. So in the end had to call for assistance to get through. Check in: The number of check-in desk is grossly insufficient. 6 operating in total for the entire airport. After queuing for a while we got to a desk eventually, and one of the agents started our check-in process, only to be interrupted mid-process by another agent on the phone with someone requiring access to the computer. With no explanation after 15 mins we were directed to another desk where we had to wait for another 15 mins before we started the process from scratch. No explanation or apology issued for the delay. Security: We opted for the fast-track lane option on booking the parking. Which worked well, as we moved straight through to the front of the queue. The attitude of the staff at the security was appalling. Asking for the boarding pass I presented the opened 1st of 4 boarding passes on my phone. As we were travelling in a family group it was obvious that we were four of us. But because I only presented a pass, as this is the only way to access them on the phone, having to swipe for the rest of them, we were met with a sigh and with a rude tone by the security agent who made the obvious observation saying “one...”. I explained that he needs to swipe right to bring on the next pass, which was obviously something the he already knew, at the end of the day that is his job and what he does all day. He than preferred to hand over the phone back to me for me to swipe for each pass while he waited impatiently for me to pass the phone back to him each time. His colleagues at the next security check were not much better. Gates: The gates are extremely cramped with very few seats available far too few for the a normal flight most passengers having to stand in a very small space waiting to board the plane. Nothing seems to be working smoothly over there, so the issues is not only one particular area but in all or most of them. I will avoid this airport in the future and I advice you do to if possible as it’s offer and appalling experience and an awful way to start any journey or holiday.
Experience At AirportDeparture Only
Date VisitFebruary 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"a £100 pound ticket for stopping"

(United Kingdom)

Not Verified | First time at Leeds Bradford Airport booked long stay parking slot arrived at airport, went to the wrong parking area, stopped to ask the directions to long stay parking area, sorted my mistake and found the correct car park no problem. Guess what I got in the post three weeks later a £100 pound ticket for stopping. Welcome to Leeds Airport.
Experience At AirportArrival and Departure
Date VisitSeptember 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"long waits for security"

(United Kingdom)

Trip Verified | Due to long waits for security, I missed my flight. Being 6 hours early and still couldn't pass security. No staff to assist apart from special assistance (they received many complaints from others who missed different flights while I was there). To make matters worse, I've contacted Leeds Bradford via email 6 times in 3 months and still haven't heard back from them. Too many flights leaving at the same time didn't help the situation. Other airports have spread the departures to avoid customers missing flights, unfortunately Leeds Bradford haven't. Avoid
Experience At AirportDeparture Only
Date VisitJune 2022
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Ryanair was fine, the airport is a disaster"

(Spain)

Trip Verified | Arrival - the plane arrived 10 minutes early. It parked as far away as possible from the terminal, I am convinced it was in Lincolnshire! That would not have been a problem if it hadn’t taken the airport nearly an hour to get a bus to the plane, no staff. Departure - The queue for security stretched outside so I had to pay extra for slow fast track. Once through security there was not a seat to be had, not even in the bars etc. It was hot and very unpleasant. The flight was delayed for 90 minutes because the airport was short of baggage handlers. Ryanair was fine, the airport is a disaster. I regret I cannot give a zero rating.
Experience At AirportArrival and Departure
Date VisitJuly 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"like a run down bus station"

(United Kingdom)

Trip Verified | Nowhere to buy a drink prior to going through security, sat for over an hour. Most of the shops shut. 1 bar ran out of 2 types of beer another bar was closed the other bar no Guinness or other types off beer. No Aircon and it's currently 27 degrees. Every seating area is filled with mess that people have left, yet there's people walking around that look like cleaner but are not cleaning. Given people should take their own rubbish. Saying that their are no visible bins. The airport is like a run down bus station. Worst airport in the UK
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"seemingly totally incompetent"

(Portugal)

Not Verified | All staff very friendly and chatty but seemingly totally incompetent! I have special assistance for a spinal problem and things started well with the ambulift being prompt on arrival and transported through baggage and immigration but then we were dumped at the entrance with no offer of help with our luggage for the service bus to car hire/park (only with other passengers help did we get on) and the same on return. We then checked in our luggage but my rollator/walker was deemed oversize and was taken by the special assistance employee to the unmanned Jet2 oversize baggage desk in spite of our telling him we were flying with Ryanair !!! He assured us that 'no problem, he would see to it'. Nontheless my rollator (on which I depend to get around) did not make it to Faro. The worst aspect was that on going to the Ryanair desk at Faro they could get nobody at Leeds to either answer the phone or reply to an e-mail to check the situation - see my Ryanair report. I also tried phoning and e-mailing with same result !! How can an airport function without connections to the outside world ?
Experience At AirportArrival and Departure
Date VisitJune 2022
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no