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| Do not use Leeds Bradford if you have disabilities! I booked special assistance at Leeds Bradford and Palma Airport for my flights to and from Mallorca 23rd September and 3rd October. It is arrivals on the 3rd October that I wish to focus on. We had to wait until the other passengers had been disembarked until we could get onto the ambulift and leave the plane. I was worried that, unlike at Palma airport, my wheelchair wasn’t waiting for me to get into, though it eventually arrived. The person who was a designated ‘special assistance’ operative was rude, calling my husband ‘fella’, ‘sir’ didn’t appear to be in his vocabulary. When I objected to this he adopted a confrontational attitude which was quite unnerving, and he then shoved the brakes on my chair and just left me and my husband without checking that there was any assistance to meet us. Chaos appeared to be erupting; a young girl and another special assistance person came to take passengers in wheelchairs but they were going to leave us – we had to shout after them and insist assistance had been booked. Apparently 5 planes had arrived at the same time, an event which couldn’t be all that unusual for an airport, but it had thrown them. However – leaving this aside - the Special Assistance arrangements were awful. Everyone shoves through one little door, wheelchairs being pushed quite roughly over uneven tarmac. Again, the people with disabilities were shoved through this door and down past a large queue, with difficulty. Eventually we arrive at a tiny one person lift which was used to take us up to the luggage hall and main concourse. The lift had to make separate journeys for each disabled passenger, around 6 on our flight. We were then left in a corner of the busy luggage hall, and dissuaded from using any more assistance as they were busy. So I had to take myself, self-propelling which I can do for short distances, through to the meet and greet area to collect our car, with my husband managing the luggage. It was really farther than I am comfortable self-propelling (I have progressive MS which leaves me with weak and wasted muscles). My name was never at any point checked, which beggars belief. The special assistance team were so understaffed that it was apparent that health and safety was being compromised. Absolutely disgraceful. When I feel up to it I will be putting in an official complaint.