Larnaca Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 78 reviews
5/10
No Skytrax Rating
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10/10

"full marks for great customer service"

(United Kingdom)

This is an airport that seems to have got the service expected 100% spot on. We used the airport to return to the UK from a 2 week holiday in Larnaca, we arrived using public transport and the fare from the city centre was 1.50 euro and the airport is served by 2 bus routes (417 & 425). On arrival at the terminal there are two banks of check in desks and plenty of monitors away from the entrance and staff to point you in the right direction of your desk. Check in was painless and we were given the chance to check our cabin bags for free as the flight was a busy one and the check in agent explained that she did not think that all the cabin. So we took her up on the offer and checked both of our bags in free of charge. Security screening was a change from the normal standard, with the staff being polite and courteous to passengers, and the word please and thank you were used. The staff gave the impression that they took pride in their job. Once though security you were in a bright terminal with a selection of Duty Free shops and food cafes, bars and take away to either side of a wide open space. The price were competitive and offered a wide choice of food, drink and shopping. The terminal was spotless and cleaners were seen to be cleaning rather than standing around chatting. Once at the gate staff were very well organized and as our aircraft was parked at the distant stand the gate staff filled up one bus at a time and despatched rather than send a convoy of buses. This enabled the boarding to be completed in groups rather than a scrum which is the case at many airports when you are buses to the aircraft. Again their was ground handling staff at the aircraft to point you to the correct door on the aircraft. Full marks for great customer service and it gave a first class memory of our holiday in Cyprus.
Experience At AirportDeparture Only
Date VisitOctober 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"very fast and efficient service"

(United Kingdom)

Well we arrived 35 minutes late into Larnaca on the Cobalt flight from London Stansted. The aircraft was parked on a remote stand and in a matter of minutes the steps were in place, and a fleet of 3 coaches were at the bottom of the steps. We had a brief ride to the terminal and a short walk up a flight stairs to the border controls, and a short wait of 2-3 minutes before passports were examined and during this time extra counters were been opened as the flights behind us were from Russia and non-EU countries. There was very fast and efficient service as we walked in to baggage reclaim the bags where on the carousel. The signage was clear and easy to understand to be able to find taxis and public transport or car hire desks.
Experience At AirportArrival Only
Date VisitSeptember 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
yes
7/10

"there were no long queues"

(United Kingdom)

Verified Review | The airport is medium-sized and has most of the amenities one would expect at this type of airport. After security, there are some fast food outlets (such as Burger King and Sbarro), plus a couple of bars, a duty-free shop and a souvenir shop. Prices are not cheap, but not the most expensive I've seen, either. There was at least one cash machine. It was easy to find seating and there were some 'calm' areas if you want to get away from crowds. There were enough monitors with gate information. Free wi-fi was advertised as available, but I didn't try it. Toilets were fine. Security was very quick when I went through (in the afternoon) and there were no long queues at the passport control checkpoint for departing passengers. As well as by private transport, the airport is easily accessible via Larnaka's public bus netwok, though the airport bus stop is very poorly signed (if at all!), so I had to ask (it is located on the upper level, past the bridges to the left). If you want to save money, the bus trip is quick (about 20 minutes to Finikoudes Beach) and cheap (1.50).
Experience At AirportArrival and Departure
Date VisitAugust 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
1/10

"complete shambles"

(United Kingdom)

Larnaca is a horrible airport and will never fly out of here ever again. All Thomas Cook flights had one queue - it doesn't matter where you were travelling to you had to join the one queue. The flight was at 22:05, we arrived just after 19:30. Got to the check-in desk just before 21:00. Once through there, we went to passport control which was quick and then to security, and back to waiting an eternity. Once through security we had to run for our gate as it was closing. Once we got through after all being split up, we couldn't find a member of a party and I went to ask if they could call him so he wouldn't miss his flight, and was greated with nothing but rudeness. I basically had to get on my knees and beg. Complete shambles.
Experience At AirportDeparture Only
Date VisitAugust 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
7/10

"clean and well run"

(United Kingdom)

Overall it's a nice airport, clean and well run, we didn't have to wait long to go through security. The staff are all very helpful and couldn't do enough for us. The airport is well sign posted and is easy to reach from motorways. The only disappointment is when we bought duty free our drink was not put in a sealed bag, was told we didn't need to as our follow on flight was within the UK. When we went through security at Heathrow to fly to Edinburgh it was confiscated. Staff at duty free need a bit more training.
Experience At AirportDeparture Only
Date VisitJuly 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
8/10

"not much variety"

(United Kingdom)

Nice airport. A bit small and not much variety when it comes to shops. Shops include a perfume shop (which is the cheapest place I found that sells perfumes) and an electronics shop and different cafes and food options. The cheapest airport when it comes to food. However, the electronics shop was too expensive.
Experience At AirportDeparture Only
Date VisitApril 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"small and cosy airport"

(Cyprus)

Very friendly staff, good queueing times, small and cosy airport. The restaurants provide a good variety of food and there is a smoking lounge for smokers. Excellent wifi reception throughout the airport and a reasonable variety of shops.
Experience At AirportDeparture Only
Date VisitSeptember 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

Larnaca Airport customer review

(Cyprus)

I will be coming back to LCA. The staff are friendly and the queue for departures was quick. Toilets and generally the airport was very clean. Arrival queue was long as our plane landed at the same times as a Russian 747 landed. But got out in a taxi everything in 30 mins very good. Will be reviewing my South Eastern airport I will visit. LCA is also 100% better than PFO.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Larnaca Airport customer review

(United Kingdom)

I have been coming to Cyprus now for 10 years and never had problems until yesterday 24th May 2015 around 8pm. Having checked in online and dropped our cases of we then we're faced with a queue to get through which to say was chaos is an understatement. It took almost hour and a half to clear security there was queues going in all directions and no staff available to control it or even apologise for the chaos. What went wrong.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Larnaca Airport customer review

(Israel)

Stop over on a flight TLV-SKG. Small airport going down from arriving plane by bus I think we were the only arrived flight at that time passport control was done manually since the checking post had mishap in computer and check was done manually. Clean airport offers lot of shops and refreshment.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes