Lanzarote Arrecife Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 55 reviews
4/10
No Skytrax Rating
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9/10

"a credit to the airport"

(United Kingdom)

Trip Verified | Asked for assistance for my wife, could not have been more friendly and efficient - a credit to the airport. Facilities are fine, how the airport copes with people with the amount of luggage ther bring, I've no idea.
Experience At AirportArrival and Departure
Date VisitOctober 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

"Excellent facilities"

(Ireland)

Not Verified | Excellent facilities, friendly staff on arrival. Good level of English and very helpful. Baggage trolleys are a bit run down and need changing but overall an excellent airport. Getting baggage from the belts is very quick and efficient.
Experience At AirportArrival Only
Date VisitJuly 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"Very unpleasant"

(United Kingdom)

Not Verified | Great for smokers. All the outside seating space for eating and drinking is freely available for smokers. Very unpleasant. VIP lounge is worst we have ever used in the world! Waste of money and very basic offer to travellers. Staff on desk quite indifferent and unwelcoming.
Experience At AirportDeparture Only
Date VisitFebruary 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"Extremely expensive airport"

(United Kingdom)

Not Verified | Extremely expensive airport. Duty free prices higher than UK high street and significantly more expensive than supermarkets in Lanzarote. 2 euro bar of chocolate in supermarket nearly 6 euro in duty free. Buy your duty free while on holiday. Good savings to be had dont wait until the airport.
Experience At AirportArrival and Departure
Date VisitFebruary 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
7/10

"airy, lots of seating"

(United Kingdom)

Trip Verified | It's a very good airport with excellent facilities, airy, lots of seating, good views of the planes, nice shops. But it would improve the departure experience from beautiful Lanzarote enormously if there was a large open air area where smoking is not permitted. This would be great for all the family.
Experience At AirportDeparture Only
Date VisitDecember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"Horrendously disorganised"

(Switzerland)

Trip Verified | This is an airport back to the future from 1975. Horrendously disorganised and third world. There are so many tourists coming through, why haven't they updated to check-in computers and pure luggage drop counters? Instead one has to come 2 hours early, stand in enormous queues for 40 mins. The check-in/luggage employees are tremendously slow. I arrived 1 hour 40 minutes early. My flight had checkin counters 41-43. There were long lines on all three. The screens at the counter showed Swissport, but no airline or boarding class information. I went to the first queue. After 30 min I arrived at the front only to find a tiny Business Class sign. I complained that I had been in a long queue and the business sign was invisible from the back. I was refused and told this was business class only. I had to queue for another 20 minutes. In the meantime the business queue was empty and the same checkin person checked in couples with 1 child and the economy passengers. I asked why she did this since I was told this is business class only. No reply. She refused to give me her name. Needless to say, that 1 minute after I told her that the display wasnt showing the boarding class the signs went up. Arrival was similarly third world. 45 minutes for the luggage to arrive.
Experience At AirportArrival and Departure
Date VisitNovember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"this was the worst experience of all"

(United Kingdom)

Not Verified | Check in and security checks went ok. We were airside in 20 minutes. Shops excellent, refreshments readily available and reasonably priced. Then the fun and games began, we were on a tui flight back to Birmingham. The plane was due to depart at 14.50. Departure board stated delay on our flight, eventually boarding gate 12 was displayed on the departure board. All passengers descended on gate 12, after a few minutes it was now to be gate 1. So everybody down to gate 1. Got to gate 1 only to be told no your flight is gate 12. The airport staff were unhelpful and rude when asked as to which departure gate our flight was leaving from. Eventually someone decided it was to be gate 1 result at last. At last after an age the passengers were allowed to board the aircraft. The aircraft was loaded, doors locked and ready for take off. Err no held at end of runway for 30 minutes. We have used the airport here many times, this was the worst experience of all. Customer service needs to improve greatly, more importantly the right hand needs to find out what the right hand is doing before talking to the left hand and giving out information. No announcements made regarding the delays and no information whatsoever.
Experience At AirportArrival and Departure
Date VisitNovember 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
7/10

"Super efficient and well laid out"

(United Kingdom)

Unverified | Have travelled to and from this airport for many years and always think: Why can't all airports be like this. Super efficient and well laid out. Check in and security can be a bit chaotic but once you are in departures, there is so much space, you hardly notice the volume of people using the airport. Flying out today, I was really impressed with how friendly and polite the staff were. One criticism: More toilets are needed as there aren't adequate facilities for the number of people using the airport.
Experience At AirportDeparture Only
Date VisitOctober 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"check-in was quick and simple"

(United Kingdom)

Unverified | This airport was a great one and would fly again. Check-in was quick and simple, the queues were short and the check-in area was a large area with a few shops. Security wasn't as 'quick and simple' but still a good experience. The queue was short for this too, and I had been elected for a 'random' search. Departure lounge is quite large, but there isn't much seating, and departure screens are spread out so you will have to go searching for a screen. I was surprised at my plane boarding early, but we had to go on a bus to the plane, but we still departed on-time. The airport is great, a few improvements needed here and there but would recommend to anyone travelling to Lanzarote.
Experience At AirportDeparture Only
Date VisitAugust 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
7/10

"Typical holiday airport"

(United Kingdom)

Verified Review | Very short taxi to terminal gate. Airbridge. Passports checked on arrival at Spanish border. Sinage OK. Toilets in arrival hall were fine. Baggage took a while to appear despite no other flights landing at the same time. When it did appear, the belt stopped 3-4 times. Car rental desks just past the baggage collection. On departure, car hire return is outside of arrivals and once you hand back keys, up a couple of flights of rampway to departures. Security queue kept moving. Security staff were fine. All electrical items have to be removed from baggage and person and placed in separate tray at Arrecife airport. Usual forced route through duty free. Actually, being the Canaries, the duty free is worth a look. Long, straight departure hall. Shops on 1 side, gates on the other. Outside area near the end. Toilets were OK. Usual overpriced food and drink. 500ml bottle of water = €1.55. Airbridge to aircraft. ACE is OK. Typical holiday airport. It's not like there's any other choice when flying in to Lanzarote.
Experience At AirportArrival and Departure
Date VisitJuly 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes