Lahore Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 36 reviews
4/10
No Skytrax Rating
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8/10

Lahore Airport customer review

(Australia)

Stayed there for only 2 hours as I had to stop at Lahore before going to my hometown of Karachi. Airport is ok nice architecture and a very good airport in general.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Lahore Airport customer review

(Canada)

Arrived from Toronto by Qatar via Doha on Jan 22 2013. From departing the plane to arriving at customs was barely 10 minutes but customs staff slow and confused. I was the first person to pick my bag from the belt and was out of the airport in 15-20 minutes. Too many porters confuse you as to whether to trust them or not but apparently they are useful and handle the luggage carefully. Airport was very clean but congested by people who have descended at the arrival gate to pick up passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Lahore Airport customer review

(Pakistan)

The international arrival was extremely chaotic and there was hardly any queue system. The service was poor and the unprofessional airport staff as confused as I was. When I finally passed airport authorities I waited a long time for my baggage. No seating of any sort and the baggage area itself was poor in hygienic quality. When I exited the airport there was a bombardment of porters who attempted to grab my bag and put it into a taxi for me. However the departure lounge is very sufficient and there's nice art to admire. Yet there's no particular facilities that may be of interest.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Lahore Airport customer review

(United Kingdom)

International arrival was okay but there were too many porters waiting to pounce on you. My bag took forever to arrive which was annoying as I had been in Business Class. Departure was horrible again hijacked by a porter but this time it helped to speed me through what passed for security. Was identified by a Qatar Airways employee who escorted me to business lounge. Porter at this stage demanded £50 if I wanted to see my bag again. I gave him my last 200PK and told him he was welcome to my dirty laundry. Qatar Airways staff was very annoyed but said he could do nothing about it. When departure came was escorted past queues of people and was deposited at my seat. Great service. In future would not use porter but remember to go to kiosk to pay 500PK as departure tax. In a nutshell horrible airport but by no means the worst I've used needs an update and a decent lounge.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Lahore Airport customer review

Have used Lahore International airport several times during my travel to from Pakistan. It is small but beautiful and serves all the conveniences. I miss a good nice and clean restaurant at the departure lounge. A coin telephone facility will also be very useful.
no
3/10

Lahore Airport customer review

My flight from Chicago landed me at Lahore airport. Lahore airport new appearance is pleasing. However customer service element was missing from every angle or perhaps my expectations were too high. There was only one international flight at the time so immigration process was a breeze but again pleasant side of good PR was no where to be found. At baggage claim I was stormed by porters who wanted to help me with my luggage. I was lucky to get away from them but passed security my luck ran out and suddenly some stranger was pushing my luggage without my permission at that point I knew I had lost the battle. To be honest after 18 hours of flight you barely have any strength left to fight anybody so to make things go smoother I suggest immediate surrender - it would definitely make your moments of reunion somewhat pleasant. Fancy building modern roads and highways reflect progress but we all know true progress occurs when we are mentally and intellectually progressed.
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Lahore Airport customer review

Lahore International Dull but lovely. I have passed through many times both domestic and international and checkin /immigration and always quick and the airport is clean and quite relaxing. There is however nothing to see or do and they seem to have dispensed with those waiters that offer you tea and cake that all other Pakistani airports have. Strangely the one TV I saw last time I was there was showing WWE wrestling; most odd.
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na

Lahore Airport customer review

I travelled to Lahore Club class by PIA and found their Club class facilities at the airport a bare minimal and dull. The only difference between the Economy class and the Club class facilities was the segregation between the two. The airport still lacks shops etc. I learnt from the few shop owners there that the rents that the authority charges for the shop premises are phenomenally high.
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na

Lahore Airport customer review

The Architect has done an excellent job by designing a building which goes with the speciality of the City - Culture especially the outer side. In contrast the inner part has a much newer and modern look. The airport by itself has a star-rated approach but the staff is insufficient and above all inefficient. The immigration officers are slow. Lack of a quality Duty Free and Restaurants puts a negative point.
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na

Lahore Airport customer review

I spent one hour there before the flight to Islamabad on 20thOctober. The airport is clean spacious and staff in the snack-bar friendly. Very refreshing experience in the contrast with the tragically painful Islamabad airport.
no