La Guardia Airport

Not Verified | While arriving to La Guardia Terminal B from JFK after an international flight, we were too early to check in. There is no restaurant to relax in without going through security It was too early to check bags therefore could not go through security but had nowhere to have a drink & food & relax. Very few seats Those that we’re provided were backless benches. After a renovation it seems someone should have thought to provide food service for those arriving too early to check in. Horrible experience

Not Verified | Terrible signage, inefficient layout, understaffed. Its bad reputation is well earned. Not much else to say. Ridiculous that they are trying to renovate the airport but simply better signage would go a long way.

✅ Trip Verified | The new Delta Terminal C is elegant, convenient and modern. Restaurants, gate areas, and restrooms were all immaculate. Check-in went smoothly. Keep it up.

Not Verified | I had a flight scheduled to leave a 6 in the morning connecting in La Guardia. Several delays and flight changes later, I finally managed to get on a plane, and then had to wait in the plane for another hour because La Guardia had shut down airspace. I will have to figure out another connecting flight because of this, and they made me check my carry on so God knows where that will end up. This has been a complete nightmare I will never fly through La Guardia again.

✅ Trip Verified | This has to be the worst airport I’ve ever been too. Not only is every terminal a 20 minute drive but the ‘shuttle service’ drops you half a mile from terminal C. Wait it gets better, you have to walk another mile once you get through security to get to gate 67 because they refuse to open a closer security checkpoint site. This is a pathetic excuse for an airport and honestly should be shut down.

✅ Trip Verified | I hadn't flown from LGA in years and was very impressed with the new Terminal B (home to American Airlines and others). Beautifully designed, spacious, and easy to navigate with abundant dining and shopping opportunities. Check-in areas are spacious and efficient. Great rest rooms. The new terminal is unrecognizable and a huge improvement!

✅ Trip Verified | We flew from Dallas to New York where we had a lay over and changed planes before going to Portland Maine. We thought! However our flight to Portland was delayed several times and then cancelled late at night when shops closed. There were elderly people and handicapped people and some medical issues. No assistance was offered. The passengers stuck together and tried to help each other as much as possible. Had to ask for snacks and water but no wheelchairs, no blankets, no directions, just a lot of rudeness. We spent the night on the floor freezing in the airport, then next morning when trying to leave nothing but rudeness everywhere. Security screaming at deaf boy because they wouldn’t calm down long enough to realize or listen to us trying to tell them he was deaf. Eating places the same way. Don’t mind taking your money but don’t care if you get what you pay for and rude to boot. Check in very inefficiently run.

✅ Trip Verified | Multibillion dollar renovation at LaGuardia yet security with pre check takes 20 minutes? What’s the point? Never experienced such significant and constant delays with security.

✅ Trip Verified | Upon landing and looking for a taxi I found this Appallingly inefficient scenario: There were ropes inside the airport lobby where people waited for taxis. Some people just skipped the line and went directly outside where they queued with the passengers who had waited for one hour while the other stranded people were inside still waiting. People in wheelchairs were set aside and automatically skipped the line. My wait for a trickling taxi was one hour. When I finally went outside to the next queue the waiting travelers inside had at least a 2 hour wait. The line inside the airport extended way outside the rope lines. People with children or pets were literally in deep trouble. The taxi cabs are not allowed to pick up passengers at the airport curb but are obliged to wait in a parking lot two miles from the airport and then fight traffic to get to curb and pick up a traveler. They make this long circle around the airport. There are hundreds of taxi cabs waiting in the lot. Causing hundreds of stranded travelers waiting for hours inside the airport. I would like to know the genius who created this mess so I could tell him/her what a dumb way to manage the taxi/passenger situation. With all the taxi cabs waiting in the parking lot causing the passengers to wait for hours in the airport instead of a quick turn over like in any other civilized country. It’s a disgrace and mismanagement of available taxis, time, airport disruption due to interminable lines and disgruntled passengers and extra fuel since the driver needs to travel fighting traffic to reach the terminal AGAIN. Besides that, think of the extra burden on the environment and the air we breathe, circling around like that for no reason whatsoever. Taxis are constantly needed, don’t keep them in a parking lot 2 miles from airport trickling in, like slow drops.

Not Verified | The customer service we received by American Airlines and TSA was amazing. I forgot my bag at a store in La Guardia when I purchased an item. We only realized it when we were outside! Well, we told a TSA agent what happened and they directed us to the security agent. She told me to ask AA for a gate pass and if not she would personally escort me back to the store. The AA agent was super nice and told me she would radio someone to walk me. She the asked for my receipt and contacted the store directly! TSA took over and sent someone to the store and brought out bag! Wow, this was just the pleasantries that were needed after an wonderful cruise.