✅ Trip Verified
| This airport is quite the improvement from the previous one. The old airport reeked of different terrible odours, was terribly under capacity and badly designed. This new one has addressed some issues. Firstly, the terminal architecture is impressive, albeit I find it unnecessary. There are very few widebody departures yet the airport is extremely large. Unnecessarily large. I like airports in Europe because they tend to have shorter walking distances. The check in hall is very confusing. It lists the airlines, and on the Thai Airways website it literally just says "Row H/J/K" And my tour guide says that what that means is that some days it is row H, some days it is row J etc. This is really confusing, as I went to row K only to find Cathay Pacific. Security seems to take forever and is such a weird practice, the screening is done in small rooms. I don't like this at all as if you get separated from your companions you literally have to wait for them to emerge from one of the rooms. One thing that bothers me is the immigration. There were no automatic passport lanes for Chinese passports, which meant half the lanes for foreigners were taken up. It was a rather long wait at passport control. Staff can barely speak English. The only English proficient staff member I met was the Thai Airways station manager. For an airport which is served mostly by A320s and B737s I cannot fathom why in the world would they deem it necessary for such a large terminal. LAX has the gates close to each other which is very convenient for walking. My mum did not enjoy the long walks especially having to rush to the gate, as she has knee problems. All business class lounges are operated by the airport itself, none of which (at least in the international wing) have a window. They at least have some hot food and various snacks. Also, seats by the gates only come in the form of cheap massage chairs. To sum up this airport in a word, it's designed improper to its purpose. I think this airport is really a bit of a design failure, and without bringing too much ethics into discussion I believe it is designed to awe passengers than actually function as an airport. Unfortunately all the large airports in China have this problem. Luckily with my next destination, Guangzhou, I can use Hong Kong airport which is by far one of the best airports in Asia.