Kuching Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 23 reviews
4/10
No Skytrax Rating
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2/10

"No shops, no cafes, no drinks, nothing"

(Singapore)

Trip Verified | There is nothing after immigration for international departures. No shops, no cafes, no drinks, nothing. Also, no business class lounge. The business class lounge is in the domestic side. Terrible flow arrangement. I highly recommend everyone to enter immigration at the last possible minute. Otherwise, you will be bored out of your mind, and suffer from dehydration. Pro: straight forward flow from immigration to security to waiting area. Coz nothing to do. It is just one straight corridor.
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst airport experience ever"

(Singapore)

Not Verified | The worst airport experience ever. Imagine heading early (4 hours prior) to check in for international flights, yet check in counter do not start operations until 2 hours before departure. So the waiting game of 120 to 160 minutes start. After check in, similar occurrence at departure immigration side. Not even able to cross over to Travel Club lounge. Rejected entry till the eleventh hour into departure hall. So another round of time wasting. As such, never recommending travel to East Malaysia ever. Above mentioned never ever happens in Kuala Lumpur or Penang. Quite disappointing to have the capital city of a state to have such operation standards. Conclusion. DO NOT come to Kuching if you're an international traveller. DO come to Kuching if you're a domestic traveller, i.e., within Malaysia.
Experience At AirportDeparture Only
Date VisitJune 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"no facilities in international departures"

(United Kingdom)

Trip Verified | Still no facilities in international departures. Airport management say there are too few passengers - it will stay that way if you don't provide basic amenities and signage.
Experience At AirportDeparture Only
Date VisitJanuary 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"improve their amenities"

(Malaysia)

Not Verified | I suggest Kuching Airport to improve their amenities inside departure halls. Our flight was cancelled for few hours, and there is no convenient shop to buy drinks, food. There is food court, but the prices are ridiculous. Souvenir shops are around but limited common food supply, 2 vending machines with exhausted supply, coffee bean shop, marry brown, famous amous cookies, sox world, cosmetics shops.. what happen? No varieties, please improve !! We were left hungry because not enticed with the food inside. Learn from KLIA2 at least...
Experience At AirportDeparture Only
Date VisitNovember 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"No travel comfort or customer service"

(Singapore)

Unverified | Completely nonsense with the international departure. I have travelled to so many places and no airport is like this. When you check in, they require you to scan all your bags, not just the luggage but all the bags. Then when you get into the international departure, there is nothing. They won't even let you into the departure hall where all the food and drinks are because that's for domestic until you get through the gates. You have to wait until closer to flight time for the gates to open. No travel comfort or customer service at all. This is worse than the airport in underdeveloped countries like Vietnam or Cambodia. Their airports are better by a mile. Malaysia airports overall need a serious rehaul. Maybe go learn from Singapore their neighbor who got Changi Airport right.
Experience At AirportDeparture Only
Date VisitAugust 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"clean facilities and adequate staffing"

(Singapore)

Verified Review | A small and modern international airport with clean facilities and adequate staffing. There are reasonable shopping options, KFC and Starbucks until you go through passport control. If you are on a domestic flight the options look good. However on the international departure side you are in a deserted shiny new hallway with no chairs. A major negative. This leaves you wishing you had waited on the other side. Free WiFi works, slowly.
Experience At AirportDeparture Only
Date VisitDecember 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

Kuching Airport customer review

(Australia)

Airport is quite small and toilets are not so clean. Not much to do while waiting for your flight but for a short wait the experience is not that bad.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Kuching Airport customer review

(Australia)

I have travelled through Kuching many times in the past (even before the current new terminal) although this was the first time in 3 years. The airport has become very grubby especially the general waiting areas post immigration/bag x-ray. The toilets were in an appalling state. The air conditioning is set far too cold (even for a westerner). My Malaysian wife also noted that the airport had deteriorated since she last passed through. Not a good advert for tourist arrivals into Kuching!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Kuching Airport customer review

(Malaysia)

Having gone through so many different airports around the world Kuching Airport is definitely one of the better airports to use. Airport workers here (check-in counters security immigration etc.) are generally fine but can be improved especially on the level of professionalism in their communication with passengers. The airport may look very new but there is a need to improve some facilities such as seating areas especially the terminal Air Asia uses at one end of the single terminal and the automated passport gates at the arrival hall. Cleanliness can be improved as well particularly on the toilets. Overall Kuching Airport is a good and hassle-free airport to use.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Kuching Airport customer review

(Malaysia)

All staff were friendly. Fair enough its a medium sized regional Airport serving a city of 500000 and a vast state of 2.9 Million people so comparisons with massive megahubs are not really fair. But for a small regional Airport this works. Better food outlets on the flight side perhaps. A bit more variety would be nice.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1 to 10 of 23 Reviews