| Arrival was late as our plane was delayed leaving but once off and bussed in (no sky bridges) it was relatively straightforward to follow every one else to passport control. Being well-behaved Brits we followed the mainline and were in some of the first arrivals to the passport hall so the majority of the flight arrived after us but didn't wait in line, instead it became a free-for-all for them to individual desks rather than 1 line and then everyone takes their turn at the next available desk. After 20 minutes in the official line moving at a snail's pace (because this line now only had access to 1 desk) we just joined the bun fight but really they should have had officials there doing some crowd control. For departures it was a debacle getting to the airport. The train was cancelled without warning, it didn't turn up and just disappeared off the screen. The next 'train' was actually a replacement service on a bus. But at the bus station there was no sign to indicate where the stop for the replacement service was. We saw an unmarked bus waiting in the centre of a small roundabout, there was no bus stop sign, no shelter, no illuminated destination board or number at the front/side of the bus, no easy pedestrian access to reach this island so we figured this was an out of service bus with the driver taking a break and thought the replacement bus would come and use one of the regular bus stops complete with signage, shelter, timetables, bus ticket machine - how wrong we were, there was no one to ask nearby so we queued at the ticket desk and were waved in the general direction of the bus stops we'd been waiting at, it transpires the one we needed was the unmarked one but why they didn't have a bus stop sign or have it written on the bus, even a basic plane symbol would've sufficed, beggars belief. Finally caught a local bus that took much longer but at least had the destination clearly on it but time was running out so allow plenty of time if you're relying on public transport, the train in theory should be the easiest way - if it isn't cancelled. Going through security was a nightmare. In fact if I don't return to Krakow it'll be the fault of the female officer at security. She made me feel like something not worthy to be under her shoe. I have travelled extensively but have never dealt with anyone ruder in an airport. I'm no dimwit and know what to do at security and never had an issue before. I removed everything I needed to but the trays for the x-ray machine were quite small so by the time I'd removed winter boots, bulky coat, scarf, hat, 2 cabin bags etc I needed a few trays. Everything went through fine, and at the other end I was trying to juggle it all but staff stood over me blatantly playing power games, getting angry at me for not being quick enough, for trying to take the tray's away (I was just trying to get out of the way of the conveyor to regroup), gesticulating and shouting at me - it wasn't busy and she wasn't doing anything else eg searching bags or whatever, so she could have been helping passengers out, instead she was on a power trip humiliating me, forcing me to put the trays on the conveyor back and snarling at me because when I did I didn't know I had to forcibly push it to send it back down, blaming me for other people's trays too. I don't know what her problem is but I don't like being her punchbag. Krakow airport needs to improve.