Krakow Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 70 reviews
4/10
No Skytrax Rating
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1/10

"Very bad Ryanair ground handling staff"

(Belgium)

Trip Verified | Very bad Ryanair ground handling staff picking fights with passengers. Please beware of this while traveling. I paid for extra luggage at the gate and requested the lady at the gate if I can carry the bag with me instead of putting it in hold. She took her time to check and then finally confirmed that I could indeed take it with me. At the ground a guy who called himself "team lead" repeatedly called me aside and asked me to handover the bag. I told him that I have paid for it now and she told me I can bring the bag with me. To which he responds, "you can't take it, i am the team lead, and you should listen to what I say". He then pretends to make a call to the gate and then tells me , "i spoke to the lady, she doesn't know anything, if you want to board this flight then you have to handover the luggage to me". I then asked him if I can go under a shed and take my laptop out and then return the bag, he says, i don't care how you carry your laptop, carry it in hand or however. I then finally take it out and handover the bag and start walking to the back entry, he again follows me saying that you can't board the flight, i don't like the way you gave me the bag, i am calling the police. At that point, (me clearly irritated ) told him to bring the police so I can also describe how he is harassing me for something so petty. My boyfriend then apologizes to him and explains that we specifically asked her to check because there was a laptop and she confirmed it was okay. We are sorry but we are also stressed with all of this. To this the guy immediately switches and allows the bag in. He then responds that just because u apologized I am letting this bag in. She should have requested me from the beginning and I would have let the bag in. Instead she started telling me that she has checked with someone inside and paid for the luggage and all. I deserve respect since I am the team lead and she needs to know that she has to respect me! " Why am I writing this review? I wasn't sure why I was harassed at the ground despite of following all rules and paying them whatever they asked for and waiting until the airport authority at the gate confirmed? It is a shame that the airport doesn't look into the mental health of their employees who clearly were taking out frustration on what they believed were "easy targets". And then they think they can just bully people by threatening to call the cops, just because he can ( i believe). He was clearly upset that he wasn't getting enough respect (in general) and I urge the Airport to review this behaviour. No one wants to really engage in an argument while on a trip but situations like these that are created for no reason just ruin a good holiday.
Experience At AirportDeparture Only
Date VisitOctober 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Luggage took 25 minutes to appear"

(Poland)

Not Verified | Arrived on time at 19:20 thanks to Ryanair. Deboarded by 19:32. Airplane parked directly in front of terminal, physically less than 100 metres from actual baggage hall. Luggage took 25 minutes to appear, what a time waster. Not sure if incompetent management or lack of staff
Experience At AirportArrival Only
Date VisitJuly 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
no
2/10

"Strange layout to gates"

(France)

Not Verified | As a frequent traveller and also working in the travel Industry I would say this is probably the worst airport in Europe when it comes to customer service. Arrival to Kraków: only one person at the information desk, she was so unmotivated and reluctant to help we ended up buying the wrong tickets for transport to the city. No staff to help us around the terminal and poor signage overall. Departure: security completely disorganised, rude & aggressive towards passengers with unnecessary shouting especially in front of children. Strange layout to gates and little choice for shopping. Queuing before boarding the plane was chaotic, with little information from staff. Needs to improve.
Experience At AirportArrival and Departure
Date VisitJuly 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst airport I've ever been to"

(Ireland)

Trip Verified | The worst airport I've ever been to, both in Poland and abroad. Rude, impudent staff who think they are unknown. On Thursday, March 2, 2023, I flew with my 11-year-old autistic son from Balice to Dublin. Around 7:30 p.m. we were checking in at the conveyor belt where luggage and clothes are put in baskets. A staff rudely said to my son: "Take off your jacket", my son stood motionless, I said her that he has autism and needs a slightly different approach, to which she directly, verbally replied that she is ignoring it. The son began to get nervous, circling and repeating her words. it ignores She got my son to a point where he beat his head, went around in circles, repeated her words, finally cried. After 6 years of therapy, he has not been in such a state for many months.
Experience At AirportDeparture Only
Date VisitMarch 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"very consistent in its ability to provide poor service"

(Netherlands)

Not Verified | I use the KRK airport about 4x per month for commuting and this for already a period of 3 years. From my >100 visits I can state that the KRK airport is very consistent in its ability to provide poor service. You could almost call it an achievement how practically everyone who works in this airport and interacts with customers fails to have any basic understanding of how to treat a customer. This mainly valid for the ticketing offices - the check-in desks - the duty free shop - and especially in the business lounge.
Experience At AirportDeparture Only
Date VisitOctober 2022
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a terrible airport with terrible service and treatment"

(Netherlands)

Not Verified | Unfortunately the experience of my transit at Krakow Airport was terrible. We still have covid and the airline/airport decided to load a full plane of people in one single transit bus to get us from the plane to the arrival terminal (we were all in each other's face, not exaggerating here, and I was squeezed by the bus doors on the ride). Absolutely terrible. The officers there smirked when they saw me hesitating to enter and signaled me to enter from a certain door in the bus too which I very reluctantly did. To add to this first bad impression, upon arriving to the terminal, they did not allow transfers directly through arrivals, but also they had no information and the signs to follow the "transfer" route were still there. Then two other soldier-dressed officers passing by me (while I tried following the transfer route) ironically remarked that "Can't you see where the others are going?" and continued while I stopped and said "But I am self-transferring and the transfer signs show to go this way". They never turned around and just continued on. Lines were not respecting distancing rules again in the PLF check points and everyone was extremely rude and simply had the attitude to get it over and done with you. Similarly inside the departure gates, the security check was very poorly situated with very short-length benches, and with the security talking in single words and rushing everyone remarking it is a stressful experience. All in all a terrible airport with terrible service and treatment. Only the food was good from the restaurants.
Experience At AirportTransit
Date VisitOctober 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"Overall a good experience"

(Netherlands)

Trip Verified | A small decent airport as an entry point to Southern Poland. Staff is friendly and acts efficiently, food and beverages aren't too expensive. Seating isn't the best as it's made of hard plastic. Overall a good experience.
Experience At AirportArrival and Departure
Date VisitSeptember 2021
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"so rude and aggressive"

(United Kingdom)

Trip Verified | The worst experience ever. I flew with my two children only. The check-in people from Ryanair and the security guys from passport and baggage check were so rude and aggressive. Disgraceful attitude and so much unnecessary stress. Already made a official complaint to the airport itself. This wasn't my first time there, but definitely the last one! Not recommending there, avoid if you can.
Experience At AirportDeparture Only
Date VisitAugust 2021
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Don’t recommend this airport"

(Ireland)

Trip Verified | Absolutely worst place never check in your bags you will be robbed. I didn’t want to give my luggage but they forced me they forced me and few ppl to give away their bags. Don’t recommend this airport.
Experience At AirportDeparture Only
Date VisitFebruary 2020
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"A bad end to a great holiday"

(United Kingdom)

Not Verified | My family and I experienced a great time in Kraków and thoroughly enjoyed our stay. We met some wonderful people and the service anywhere we went was exceptional. Unfortunately we had a bad experience at the airport when we were leaving the country. The security staff were extremely rude and almost barked orders at everyone. What a shame! A bad end to a great holiday. I really do feel the behaviour of these guards should be looked at and reviewed.
Experience At AirportDeparture Only
Date VisitFebruary 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1 to 10 of 70 Reviews