Kolkata Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 103 reviews
4/10
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5/10

Kolkata Airport customer review

(Australia)

Travelled through domestic airport from Ranchi and the domestic is amongst the best in class for old airports. Down the steps into a comfortable bus quick ride to terminal then wait for luggage. Toilets on par with rest of Indian airports. A bit confusing as luggage belt was not clearly indicated for our flight. Then international. The guest area looks and feels world class. Checking area is dark and but efficient queues are monitored check-in luggage screened and then quick check-in. Immigration is better than before with lots of officers and polite ones! Sadly upstairs is truly disgusting an embarrassment to the international city of Kolkata. The toilets were horrendous and did not look like they had been cleaned in a decade. Rubbish bins buzzed with flies. Too many officials dressed too casually. Outdated chairs. No decent food for a 3 hour wait. Broken window panes. Not sure how long before the new international gets up but please hurry up!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Kolkata Airport customer review

(Australia)

Security checks to enter the international terminal were slow. Check-in was quick we were escorted through the entire process probably because we'd invested in business class for this part of the journey. The Clipper Lounge was not great but OK. Traffic was quiet the evening we were there. Lighting is pretty unflattering and it is a bit grubby but my partner who'd been through 12 years ago was amazed at the improvement. Arrival at the newer domestic terminal was similarly painless. Relieved not to be assailed by touts beggars etc grabbing luggage from the carousel on arrival and demanding tips as had been the case 12 yrs earlier. The new terminal under construction is sorely needed but all in all the whole experience was quite good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Kolkata Airport customer review

(United Kingdom)

This is probably the worst international terminal I have seen. Nothing looks clean nothing seems to work properly. The best thing about the airport is the relative lack of passengers. Check-in relatively easy once past the numerous security checks. Between check-in and departure lounge more security checks. These seem the serve no purpose other than keeping military staff employed. 'Duty Free shop' - a small kiosk selling alcohol and cigarettes - is outside the departure lounge and hardly worth looking in. Once through the final security there is little in the lounge. Rows of old uncomfortable seats and three small uninspiring and expensive shops. The only interesting activity was to watch the cockroaches running across the floor. There are toilets in the lounge - but they are dirty. Overall an 'interesting' experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Kolkata Airport customer review

(India)

I used the terminal 2 which is the domestic terminal. Checking in was smooth and quick had no trouble at all. The departure lounge was small but clean. However the toilets were most certainly not clean. Security was thorough but quick. When I returned from Lucknow and Delhi the arrival was smooth. Had no trouble collecting my baggage and got a taxi easily.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Kolkata Airport customer review

(Australia)

Needs major overhaul for an Airport to be classed as International airport. Poor baggage handling trigger happy security who take delight in throwing their weight around. Poor service/equipment for disabled travellers. Antiquated wheelchairs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Kolkata Airport customer review

(Canada)

This airport is not an International Airport. It looks like a train station and it seems that the new integrated airport terminal is delayed by 1 year. Toilets are filthy international lounge is dirty and the immigration staff doesn't care. This airport needs serious upgrades to the terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Kolkata Airport customer review

(Canada)

This airport reminds of a train station from 1950 that has never been cleaned or maintained. You are only allowed to check in 2 hours before your flight and must wait in the entrance area. If you love frequent body searches numerous x-ray machines and hand searches of your luggage then this airport is for you. Don't forget to make sure that at the security check desk they have remembered to stamp your luggage tags otherwise you will be forbidden from boarding your aircraft. Exchange your rupees before you get to the airport because the exchange booth is slow the rates very poor for exchange. In many ways the airport mirrors the city. On arrival line up to arrange a pre- paid taxi before you leave the arrivals area but be careful because they try and scam you by giving incorrect change and hoping that you won't notice. Then its off to find your cab by licence plate among the dozens of cabs waiting. This can be exciting in the rain while fending off beggars people trying to grab your bags and others who want to hold an umbrella for you.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Kolkata Airport customer review

(India)

The security in the domestic terminal is awful. In the mornings and evenings there is at least a 30 mins wait for security check. This airport handles less flights than Mumbai or Delhi - but rudeness of staff and inefficiency of service lack of facilities etc has been perfected to a fine art.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Kolkata Airport customer review

(United Kingdom)

It has to be one of the worst airports in the world. I have travelled extensively and never come across anything like Kolkata airport - it's filthy and plain disgusting. First impressions are very important and airports needn't be flashy but they need to be clean and efficient. On my last visit in 2011 I was shocked and disgusted by the state of the airport - filthy inside and even filthier outside. The parking lot was littered with rubbish and there were beggars.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Kolkata Airport customer review

(India)

One of the worst airport I have travelled through and I am a Kolkata native. Both Domestic and International (in particular) are very small and dirty. Baggage handler requested money to get a baggage cart and help loading the goods onto it. Restroom needs cleaning. Sitting arrangement while waiting for boarding at international airport is bad with torn seats. One improvement over last 2 years is the immigration staff.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no