Kolkata Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 89 reviews
5/10
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1/10

Kolkata Airport customer review

Arrived from Singapore into terminal - run down and very different from Mombai airport. Immigration official was not friendly - fortunately I carried many proof that I was on legitimate business. Outside it was total chaos and I was glad my local contacts picked me up.
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3/10

Kolkata Airport customer review

Used 4 times in October whilst on a tour. The airbridges are not working either for arrivals or departures so short bus ride to an efficient immigration counter and then on to large (6 belts?) luggage area. Baggage out quickly on both occasions then a short walk through to taxi/coach area. Departures are a bit of a nightmare because of strict security and the fact there is little room landside/airside when more than two aircraft are due out.T he executive/business lounge(?) for BA Emirates etc is landside but you can check in at the lounge which saves the big hastle with luggage queues etc. Lounge is very poor - coffee/tea/soft drinks with veg/nonveg samosas only and the loos were without paper and awash - and this in an Executive Lounge! You are not called through until your incoming aircraft has landed and once through passport control (quick with 10 desks) you pass through further security to a small holding area with tiny snack shop a duty free area and seating before boarding. Your duty free is delivered to you as you hand in your boarding passes when leaving. You wouldn't want to be stuck there with a delay. You are bussed to your aircraft and be prepared for a bumpy take off - the runway is very uneven.
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4/10

Kolkata Airport customer review

Arrival officials were very courteous. A large number of luggage carts available free. The arrival area was clean though did not look anywhere near the modern and the high-tech US airports that I am so used to. There were taxi wallahs who came in as soon as we went out of the airport but stopped bothering us as soon as we told them that someone was there to receive us. The departure lounge was clean and had comfortable chairs but was not large enough for the British Airways Boeing 777. There was one gift shop that was too small but some nice stuff at reasonable prices. Unfortunately there was no other shop or restaurant worth the name. In other words compared to an international airport anywhere in the civilized world this airport will probably score a 3 on a scale of 1 to 10 for passenger comfort. The security checks were thorough. There was a stall that shrink-wrapped all bags for a nominal fee. If this airport added a few world-class restaurants and expanded the sitting area Calcutta airport would earn a lot more goodwill from the passengers.
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1/10

Kolkata Airport customer review

Passed through Kolkata airport again last week when flying to Chittagong on GMG. The airport really is rubbish. Nobody helps or smiles most of the staff seem to spend their time chatting to each other and using up all the chairs provided for passengers. Airside there is nothing - not even the putative tea station was open so you are just stuck in this room with no information and no refreshments. What is it with India and airports?
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3/10

Kolkata Airport customer review

Intl-Domestic transfer. For those new to Kolkata please note that the domestic and international terminals are almost next to each other. Taxi wallahs outside will try to get you to take a taxi but you dont need one- its a 5 minute walk and unless its raining its quite pleasant to walk.
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Kolkata Airport customer review

I visited CCU airport this winter. The arrival area was dirty but luggage retrieval smooth. The departure area was so small that line extended almost to outside the international airport terminal. Departure booking area was good and clean immigration check points were also OK. But departure lounge was too small for BA flight. I had to sit on the floor during security check. Is it too much to have Kolkata badly needs a medium size international terminal.
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Kolkata Airport customer review

I just could not believe it. Such a large city which is mal-administered and the airport (both international and domestic) is puny ugly overcrowded and a shame on a city which even in 1960's was a pinnacle which other cites in Asia used to look up to. Is this because at the expense of Calcutta (Kolkata) the other cities where the effective politicians lived became great.
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Kolkata Airport customer review

A very small airport with few facilities.It is relatively clean inside but the departure lounge is cramped and there are no comfy chairs to rest in should you have a long wait before your flight. The toilets are not clean or modern. Security is very tight. The lines at the immigration were much slowed down by the staff occupying the counters and working at a very slow speed. What should take minutes took more than a half hour. The baggage collection depended on one single belt for the entire area; the belt looked like a relic and needed replacing. The long wait for the passport and exit paper check was tedious and time- consuming and made more so by the speed at which the staff was working. Horrible taxi drivers and "luggage helpers" who harass arriving passengers at International from the moment they step out of the building and rip them off left and right.
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Kolkata Airport customer review

Arrival – The airport terminal corridors look ancient and poorly painted with uncomfortable smell of old air-conditioners you have to be guided by airport staff for the baggage collection area as the signs were not prominent. Baggage Collection took a long time got delayed due to abrupt stopping of conveyer belt for sometime though started again eventually. Customs officials do take their own time but probably within acceptable limits. What is much appreciated is the officials don’t harass you unnecessarily (for money) unlike other airports like Mumbai/Delhi. This is why I prefer this airport as entry point to India. The exit points after green channel can be crowded depending upon how many flights have arrived. When you step outside make sure you have someone waiting for you otherwise book a pre-paid taxi before leaving (always ask the staff inside the airport in case of confusion). Otherwise taking a taxi outside can be a big pain and there are always aggressive touts waiting to pounce on you. Departure – The visitors lounge is small and looks ancient. The checking is average although the officials are good and helping provided you ask for assistance. The waiting lounge smells cigarette and this is because people can smoke at one corner with the smell spreading around. Also it is very cold at night as the air-conditioner is not climate controlled adding to discomfort. In both cases the passengers are taken to the plane through buses instead of aerobridge. The toilets are ok but not clean or modern. Don’t expect anything from duty-free shop. Security is very tight. Overall comment – Needs modernisation in terms of facilities and infrastructure upgrade. But this won’t bother you unless you are staying long within the airport. What is more important is that the officials won’t hassle you unnecessary unlike other airports and this is what matters to you when you are travelling in India.
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Kolkata Airport customer review

Kolkata Airport has changed a lot for better. I find the lounges more spacious and better equipped than the new domestic terminal of Mumbai. Of course its in no comparison with the big International Airport. The security checks need to be managed better to reduce the Q length. There should be more Restaurants and cafes. Also more Passenger Amenities need to be installed. Hope it will improve in near future. Presently there are too few International flights from this Airport. Hope to see more in the coming years.
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