KLIA Kuala Lumpur Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 491 reviews
4/10
No Skytrax Rating
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10/10

KLIA Kuala Lumpur Airport customer review

(United Kingdom)

Flew through KL 3 times this month both in and out and as a transfer. I was very satisfied with all journeys.. The airport is spacious friendly and reasonably priced. The transfer arrangements are especially well sign- posted and easy. Good retail outlets but plenty of places to sit and wait both landside and airside. The whole place is similar to London Heathrow terminal 5 but with much better customer experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

KLIA Kuala Lumpur Airport customer review

(Malaysia)

A well maintained airport with a good facilities. Staff at the airport at the airport were very friendly and always available to help. Lots of choices at the Duty Free Zone.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

KLIA Kuala Lumpur Airport customer review

(United Kingdom)

We flew from the LCCT and it was just as bad as everyone says! Thousands of people milling around poor signage and total disorganisation how can KLIA be so serene and the LCCT be so terrible? Checking in was a slow process mainly due to everyone but us having overweight bags then arguing with airline staff when told they had to pay extra. You have to walk outside to board your aircraft and with many planes boarding at once its fairly chaotic with no one knowing where they were supposed to go. On our return we bought a taxi voucher at the desk in arrivals and walked out of the main exit to find the taxi pick up point is around 300/400 meters away - not very sensible!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

KLIA Kuala Lumpur Airport customer review

(United Kingdom)

Used KLIA 4 times in two weeks as part of my Asian trip. It is a very efficient and user friendly airport. On arrival I was able to leave the plane get the shuttle train to main terminal and pass the immigration within 10 minutes. It's incredible and I think other airport especially Hong Kong need to take notes. The immigration officers were friendly and I like the fact they do finger prints instead of the arrival card to save all the hassle. I had to wait for around 10 minutes for luggage but as a whole from the time I left the plane to the time I got my luggage it was within 20 minutes. Departure was also very smooth. The only disadvantage was there were only two areas opened for Malaysia Airlines check in (economy class B for luggage drop and C for check in) which was not sufficient for ALL MH flights leaving KLIA.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

KLIA Kuala Lumpur Airport customer review

(Malaysia)

I left KLIA for my flight to Helsinki via Amsterdam on the 6th of September. Although there were many international departures in the evening I had such a smooth and pleasant time at KLIA. There are a lot of improvements such as children playing areas and food chains for both at Main Terminal Building and at The Satellite Building as well. The free wifi service within the airport works very well. However I hope the airport authority will provide more electronic devices' charging areas / points in the future. There are number of free ipad Internet stations for those travelling without ipad or laptop. The Jungle Walk in the middle of The Satellite Building is a very smart idea. It offers to those transit passengers a green and relaxing environment. On arrival from Amsterdam on the 15th of September I took less then 20 minutes from the aircraft to the international arrival hall. Through my observation most of the airport staff both who work for duty free outlets and airlines staff were helpful and friendly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

KLIA Kuala Lumpur Airport customer review

(United States)

Immigration lines were very long for foreign visitors. Need a special line for families since children cannot stand in line for hours. They cry get restless etc. Maybe need more immigration officers working at peak hour morning weekday! Coin operated telephones not working again! 5/6 times I have been here that is the case. A sticker on the telephones says temporarily out of order I would change it to permanently. Get your own cell phone if you need to make a call.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

KLIA Kuala Lumpur Airport customer review

(Thailand)

On changing planes at KL I was shocked at how loud the constant loudspeaker announcements were. Several times when I changed in the AirAsia facility and once at the Malaysian Air (main terminal). The voice was so loud it was almost painful.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

KLIA Kuala Lumpur Airport customer review

(Malaysia)

KLIA is spacious and user-friendly. The free wifi (an hour or so) is pretty considerate especially for passenger who has no mobile connection in Malaysia. I like the tropical jungle area too fairly define the rich natural heritage in this country.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

KLIA Kuala Lumpur Airport customer review

(Indonesia)

Nice airport clean friendly staff. Not so many options for food so I always ended up having meals at the same place. I like the massage chair for killing time 1 ringgit for 3 minutes. Lots of nice shops for chocolates etc. My only drawback is the location it is pretty far from city centre and for early flights you can't take the express train. Only bus or taxi which takes longer time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

KLIA Kuala Lumpur Airport customer review

(Malaysia)

I was in the queue for check-in almost 25 minutes for my flight to Helsinki via Sin on the 8th of June 2012. The MH check-in staff was really polite and helpful. I was at the departure gate less than 10 minutes from the immigration point. Thank you to the e-gate for Malaysian passport. I enjoyed exploring the airport. There are many duty-free outlets and I found most of the staff were polite. The security agent were friendly and polite too. Plus boarding was smooth and completed about 5 minutes before the departure time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes