KLIA Kuala Lumpur Airport

One of the best! We were very satisfied with this airport. It was very modern and clean. It is quite big but still organized and you can find everything you need. You can get food all day. Some shops are closed later at night though. Food is not too expensive compared to other airports (especially Europe). You can find places to have naps and you still feel very safe. Once you arrive there there is a special service where the taxi driver can't rip you off but there is a counter where they calculate exactly what you have to pay for a certain distance. Other airports should do that too. Never seen anything like that anywhere before! We were very impressed.

Used KLIA to transit on my flight BOM-KUL-REP and back. Had a 4.5 hour wait on the way there and 3 hours on the way back. Landed at 7am and the airport was strangely empty. Very easy to use airport but seems to have little to do if transiting for a few hours. Shops were okay - the basics available and the eating options seemed all right. Would rather use BKK or SIN to transit as there is more to do there but all in all KUL is a pleasant enough airport.

After transiting in KLIA2 twice this year - not many improvements have happened. I agree with the previous post adding that dust build up the odd paint job unfinished and markings on the escalators from the tradesman or builder's. The terminal has a lack of greenery plants would really make a difference to the ambience of the terminal. I'm sure as the airport budget improves so will the furnishings etc.. more seating travelators information and directional signs wouldn't go astray. The time it takes to walk to customs is a really long way and a bit like a labyrinth you have to go up to get down and then walk some more. I think they have the domestic docking gates at the wrong side. The international gates should be closer to customs and the retail district for better and faster access and efficiency for international and transiting passenger's. I'm sure this would encourage more passenger's to use the fabulous retail precinct when on a time schedule between flights. Domestic passenger's will generally have more time to transit opposed to international. KLIA2 is certainly ready for future passenger growth I love the idea of a shopping mall inside the airport accessible to everyone.

New budget terminal at KUL. Service was excellent - can be a long walk to boarding gates so give yourself a bit more time. wide range of food outlets ranging from self-serve a la carte local choices and fastfood. We used both terminals and had no problem with either.

The airport terminal (KLIA 1) is in need of a refurbishment. The airport now caters to almost 50 million passengers a year and yet little is done to improve and enhance to the terminal experience. KLIA 1 caters for 25 million passengers yet the toilets and surroundings are below average. Maintenance levels and customer service staff at this airport needs a lot of improvement and could do with proper training and sustainability. Check in agents and outlet staff are abrupt if not rude. Overhyped for its services this airport needs a splashing new look and trained staff.

I first went to this airport in 2010 and I thought it was a superb airport. However my recent visit proved the opposite. The quality and surrounding of the airport is getting worse. There are not as many seats for waiting passengers not to mention their bad condition (broken torn cushion). The desks where airport staff check tickets are also very old with scratches here and there. The information screens are sometimes confusing which codeshare airlines names are put together. A lot of stalls around the terminal are also irritating to the eyes.

I'm a frequent flier on both full service and budget airlines though I try to avoid the latter. A major disadvantage of going with a budget airline apart from the lack of onboard amenities and punctuality is the low- cost terminals or airports from which they fly. I therefore expected a bare and plastic terminal with next to no amenities when I was on my way to KLIA2 which is used exclusively by budget airlines. How wrong I was. In all my years of flying I have never been so pleasantly surprised with an airport. The duty free shops and various cafes and restaurants on offer was excellent and better than most full-service airports from which I have flown. Also the terminal was so clean. In fact based on this experience the only airports I would say are better than KLIA2 are Singapore Hong Kong and Amsterdam Schiphol though in fairness they are mainly for full-service airlines. How KLIA2 heaps shame on many full-service hubs like Beijing Manila Jakarta Paris Charles de Gaulle Shanghai Pudong and Heathrow. Also public transport links are excellent for both efficiency and value for money. My only criticisms of this airport are the lack of travellators in such a large terminal building which could pose problems if someone was in a rush and the fact I had to go through security twice once right after immigration and then again before I went to pier P to catch my flight to Jakarta. Nevertheless I will not think twice about using KLIA2 again and I assume that KLIA's main and satellite buildings must be impeccable as they cater to full-service airlines.

KLIA2 is the most annoying airport I've been to considering its brand new. Its clear from the ground up KLIA2 is riddled with incompetence and flaws in design and execution. On departure you have a long walk through a shopping mall then after passport control a you have a long walk before you reach your gate. No exaggeration that the walking seems to go on forever. With hardly any travelators younger or especially older travellers will struggle. The Skybridge. Its utterly pointless adding nothing apart from extending the length of time it takes to reach your gate! Only 1 travelator which looks like only a mere afterthought. KLIA2 has bottlenecks everywhere both on departure and on arrival it makes for a very long slow walk and frustrating experience! Sadly even the quality of workmanship is laughable the finish of the whole place looks cheap because materials are low cost and plus in only a 3 months are in need of maintenance. Avoid.

Am starting to hate this place. Where is the seating for transit passengers? Signage is below par toilets not great loads of ludicrous high end shops with no customers. A stupid confusing layout. The Japanese architect obviously hasn't a clue about circulation and passenger comfort. The design might have looked good on the back of a fag packet before he handed it down to his minions but it's all a load of unconsidered nonsense. The stupid jungle in the middle which was close should be cleared and given over to passenger amenities like at Singapore. Yes it has free wifi though is bit patchy and it has nice high ceilings. Big deal! Give me Singapore any day. Having to spend six hours here will certainly influence my next use of airline to come this way in the world.

Terminal 2. Whilst the terminal is still new (May 2014) and possibly experiencing teething problems it is annoying that we (a party of 6) used it last weekend the baggage belts has stopped working at check-in. The check-in clerk said that she much preferred the old terminal! It is also very annoying that having checked in online at some inconvenience the queues at 'baggage drop' were enormous whilst the check-in desk has no queue at all!