KLIA Kuala Lumpur Airport

The Airport security was very poor all the operators were looking at their smart phones instead of doing the job of checking items going through I will never fly through KL again lack of signs etc and the girl at the info desk was busy also on her smart phone. Transit passengers had to exit through customs then enter again when you exit customs you come out in a shop with no signs directing you were to go I will never make the mistake of flying through KL again.

Well the first thing to say is that it's big - very big. I guess it's better than the old LCCT (the one advantage of which was that it was small). Be prepared to walk - a lot. Immigration was reasonably quick wait for luggage was about 5 or 10 minutes. Lots of landside shopping and eating in the adjacent KLIA Gateway shopping centre. Long walk to taxis buses etc from arrivals exit but train to KL Sentral is much closer - almost outside Arrivals. Be careful when flying long international flights: we went through security scanning after immigration as is normal with most airports then again on the way to the gate. People had bought water on the assumption that they had already been through security and it was confiscated from them. Airside is very spacious with lots of seating and a food court (prices consistent with an airside food court) and expensive shops.

We flew from Sydney to Klia2. Disembarked desperate for a visit to a bathroom. I entered the first Ladies toilets we came to only to discover that they smelt putrid. I walked straight back out. This experience was repeated in each of the four bathrooms I entered except the last but on this occasion before I got to the cubicle a fellow passenger informed me that the only operable toilet had no paper. We then had to stand for 20 minutes for our baggage which felt like an eternity in my desperate state. As I was not prepared to subject myself to the odour or lacking hygiene again I waited until we got to our hotel which entailed the express train into KL and then the monorail followed by short walk and the usual time require for hotel check in. As I commented to my husband "There is little wonder as to why they don't have the cleanliness feedback touchscreens that can be found in Singapore."

Passed through KUL three times in a month once in transit once arriving and once departing. The transit was four hours long and was painless. Easy well signed transfer. The airport is clean bright and uncrowded (nearly empty might describe it better). Excellent MH Golden Lounge . Good Wifi. No issues with security/ immigration/ customs/ check in delays. Baggage processed quickly. Train service to/from KL Sentral first class. This airport and MH are both excellent operations.

A good airport terminal (used for an arrival/departure on one flight and in transit on another). Shopping is ok the queuing for immigration and baggage took about half an hour. Also one can check in baggage at KL Sentral railway station (for MH and some other airlines as well - it works). My main issues are twofold. First the security screening at the gates can be quite slow - a lot of people at once - when it might work better to have one screening point. Second the free wifi coverage is poor when you can get it to work at all and the free Internet terminals weren't working. Also they are now using tablets instead of proper keyboards which are lousy to type on. I'd rather pay for a proper implementation of both.

Have used KLIA several times for arrival departure and transit as well. Airport very far away from KL city and if you have to catch a flight in the evening or have landed during that time be prepared to spend approx 2 hours travelling. The airport is of international standard and is very spacious but I didn't find the staff to be friendly or polite. Whether it's the airline staff at check-in counters or immigration officers I find them rude on most of my visits. This airport has plenty of restaurants duty free shops and ample seats. Its never been crowded.

KLIA feels like it used to be a top-notch airport but has fallen to neglectful bad habits. It's just not well kept and feels a little dirty and cheaply run. The shops are okay (standard big-Asia-airport shops) but still have a sort of tacky make-shift feel about them unlike Singapore or Hong Kong and more like some Manila terminals or SVO (Moscow). My biggest complaint about this airport which I didn't spend a very long time in is the immigration queues. I didn't have any luggage but the queue for immigration was very slow moving. This is partly due to the number of Chinese nationals trying to enter (on my flight from Hong Kong) - and it certainly slows things down a bit when immigration staff insist on checking return flight bookings for certain passports (and in some cases rejecting them - something I have never seen before - telling passengers to contact their airline for assistance after being denied entry initially!). As a British passport holder getting past the lady at immigration was very smooth but there simply weren't enough staff for it to be acceptable by today's standards for big airports - particularly if they insist on checking Chinese peoples itineraries. My other gripe is the lack of reasonable coffee in departures - the best you can find is a McCafe without paying silly money: there is no other major coffee chain inside the airport (that I could easily find and at 6am I was looking pretty hard!).

KLIA 2 I arrived on Friday afternoon 3 October from The Gold Coast I flew on Air Asia X. Arriving on a Friday there were a lot of flight arrivals hence masses of passengers. Now the bad news. To start with their are no signs pointing you in the direction of Immigration/Passport Control there were hundreds of passengers running around in a somewhat confused state. I found myself following a queue of passengers hoping that someone knew which way to go. Five minutes later I was still walking ten minutes later still walking fifteen minutes later still walking and no moving walk ways. In all this tine there were only two small signs pointing you in the direction of "Arrivals" blink and you have missed them. Passport control was quick waited only ten minutes to have my visa stamped. The baggage collection area is massive my bag came out on the carousel quickly in only ten minutes. Everyone needs to have their bags put through the scanner no problems quick. The airport is gigantic badly planned and disorganised. The return to KLIA2 was on Friday 20 October 2014 I caught the KLIA Express train brilliant and takes only 35 minutes from KL Sentral. Upon entering the terminal there was total "chaos" large groups of departing passengers (mainly Chinese) jammed into every available space it was unbearable had to get out so headed for the nearest Starbucks. I checked in four hours ahead easy you go through 5 security/Passport checks until you reach your Departure gate this Security business is ridiculous as with each step you go through the same procedure. Masses of departing passengers it never stops. The Duty-Free shopping is great plenty of outlets selling Designer goods chocolates (many of them) alcohol and many others the selection is endless. Finally boarded my Air Asia X flight to the Gold Coast - what a relief to say the least.

Flew recently with Malaysian from Bangkok to Kinabalu and back via Kuala Lumpur. The waiting times for both connections were quite bad with 9 hours on my way there and the same on my return. I have always had good or above average experiences with KLIA1 however my flights were always during the day. My last connection was with the same airline from Bangkok to Sydney and all went well without a hitch. My loudest criticism and a shame to KLIA's managers is the lack of support for "real late night" travelers. I arrived to KUL from Kota Kinabalu 2.20am (flight to Bangkok 9.10am) and was completely relaxed even if I found information regarding transportation non existent for anyone landing after 1.30am! Sama Sama express in the airside has more or less acceptable rates for a 6 hours nap but showed no availability online. Checking the reception I discover that the place is half empty and many rooms are vacant but requested the walk in rate close to a 100USD for 5 hours instead of the 50-60 online average. The other Sama hotel outside in the public zone requests a laughable high rate. This all was of no problem as KLIA2 (Low cost terminal) has been rebuild with a huge mall adjacent and the Kliaexpress train stops there and has 2 very reasonably priced hotels. However sadly last train service is midnight or 00.30. Kuala Lumpur airport around 2am and after is a sad sight. Many passengers sleeping where they can on the floor or benches. A gang (cannot think of a better name) of taxi drivers who ask 50 ringits (16USD) for the short drive to the other terminal. No shuttle bus to KLIA2 until 6.30 and all information simply pushed me towards the taxi drivers. Why is KLIA1 so inattentive and dismissive of passengers after midnight? If they offer their services to airlines landing that time then they have the responsibility of offering a shuttle to KLIA2 as many wanted to go there either to catch a flight or use hotel services. I felt total disregards as well as ambivalence towards me and many of my fellow passengers who were in the same situation. Otherwise clean food venues alright and prices manageable.

One of the best! We were very satisfied with this airport. It was very modern and clean. It is quite big but still organized and you can find everything you need. You can get food all day. Some shops are closed later at night though. Food is not too expensive compared to other airports (especially Europe). You can find places to have naps and you still feel very safe. Once you arrive there there is a special service where the taxi driver can't rip you off but there is a counter where they calculate exactly what you have to pay for a certain distance. Other airports should do that too. Never seen anything like that anywhere before! We were very impressed.