✅ Trip Verified
| My recent experiences at Keflavik rank it as the worst airport I've been to in many years. The terminal and gates are too small to handle the number of flights and size of the airplanes that now use the airport. Upon our arrival on a cold, drizzly July day, we had to deplane out on the tarmac. It took quite a while to situate the stairs and buses, and to begin deplaning. The steps were wet and slippery. Our clothes became wet. Immigration, however, was extremely fast and easy. On our departure day, it was a very lengthy, crowded walk to gate D29. In the main terminal area, there is no proper sit-down restaurant, which we had been looking forward to. Seating in the line-up restaurants was sparse and hard to come by. The concourse near gate D29 were so packed with people that it was difficult to squeeze through to get to the gate. Long lines of passengers trying to board flights mixed in with people at the adjoining gates and with those just trying to walk through. There is scant seating by each gate so most people had to stand or sit on a stairway. When our flight was called, we again had to board a bus and, on another cold, drizzly July day, walk from the bus up the wet stairs to the plane. Passengers backed up on the stairway, making us wait to get into the shelter of the aircraft. Icelandair heavily pushes Reykjavik as a connecting and stopover airport. As a travel agent, I would strongly caution my clients against using this airport as a transfer airport. If it became necessary for me to book it, I would definitely urge a very long layover time to handle the crowds and long distances to walk. All-in-all, this airport is very outdated and undersized for its current purpose. This is very sad as the people of Iceland seem quite advanced in other areas of their society.