Keflavik Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 160 reviews
3/10
No Skytrax Rating
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5/10

Keflavik Airport customer review

Excellent experience at this small but well planned airport. Used automatic check-in which works well - if you ignore the instruction to enter your passport into the machine with your photograph uppermost. The reverse applies. Icelandair staff available to assist with the process. There were four flights scheduled to leave at 5.00pm two of which were to the USA and a long single queue snaked around the departures hall. There were eight desks open and all passengers processed quickly. Security excellent with friendly and thorough staff. Airside there are plenty of shopping opportunities and several refreshment options. Short walk to the departure gates. Slightly chaotic boarding process with two queues bearing down on just the one agent at the gate.
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5/10

Keflavik Airport customer review

A compact modern airport about 60 minutes from town. Check-in via a booth was the fastest I have ever had at any airport although the seat allocation was poor. Duty Free and other shops are immediately after security although non schengen passengers then have to go through passport control which can be slow (in the afternoon when many US flights depart) and gloomy. Whilst hand baggage trolleys are freely available they cannot (for no obvious reason) be taken through passport control and used as you get towards the gates. Equally for no obvious reason there are only about 20 seats available at Gates 25 and 26 (may also be other gates) and therefore you sit on the floor or stand. In summary a stress free airport.
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4/10

Keflavik Airport customer review

It's very modern and pleasant looking airport with what seems to be a lot of shopping areas. However they don't seem to announce flights over a loudspeaker. At least my two flights weren't. So stay by your gate and pay attention.
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4/10

Keflavik Airport customer review

Just wanted to share some information regarding the security regime at this airport: All arriving passengers from North America must proceed through a security checkpoint even if their final destination is Iceland. This setup is in-place because it is not possible to walk from the non-Schengen gates to baggage claim without passing through the secure area of the main terminal. Therefore passengers cannot bring duty-free liquids purchased airside in North America into Iceland (though the arrivals duty-free store is quite well stocked). On the way back to North America despite signage to the contrary in gate areas there are no supplemental security procedures after the initial checkpoint so any liquids purchased once airside (or in the case of passengers connecting from elsewhere in Europe at the point of embarkation) can be brought onto the plane without restrictions such as the need to place them in tamper-proof bags.
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3/10

Keflavik Airport customer review

The terminal architecture is bright and airy and high ceilings keep noise down but it's a bit of a hike from one end to the other and there are no moving walkways so make sure you leave yourself enough time to catch your flight. The retail space is given over mostly to expensive duty-free shopping. There is one restaurant/bar and 2 cafe kiosks all with mediocre food. This airport has the friendliest happiest immigration/customs agents I've come across. Getting to the airport from elsewhere in the country is easy as there are plenty of signs in English and the Icelandic road system is excellent.
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5/10

Keflavik Airport customer review

This is a great airport. It is one of the few airports offering the opportunity to do tax free shopping on arrival. Both arriving and leaving was a breeze (as we were still within Schengen area). Staff friendly and competent and in arrivals a lot of useful information material on Iceland and Reykjavik is available. When leaving we spent some time in a very pleasant atrium-like space where all shops and eateries are concentrated. I must say that with the devaluation of the kronur price levels were friendly for visitors from euro-countries so we did some shopping. Quality of the shops in our opinion was really good. Keep in mind that many Icelandic shops offer the possibility to get a refund of VAT (almost 25%!) . Ask for the special coupon when making a purchase. If the sum exceeds 5000 kr you must get it stamped by customs first. After this you will get the refund from the landsbanki office in the departures area. You can choose between a cash refund in kronur or a refund in euro/GBP/USD to your credit card (which may take some time). The only problem with the airport is transport to Reykjavik. Most visitors who are not being picked up will depend on the Flybuss. Even though this was adequate for us it got really full and was not too comfortable. I have the feeling that it left when all seats were occupied without picking up everybody who needed transport.
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5/10

Keflavik Airport customer review

Small airport but easy to find your way around in. Very modern and very clean. There are many shops and the duty free area is large. The staff was very friendly.
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4/10

Keflavik Airport customer review

Nice airport and they offer free internet through a WIFI access point in the duty free area.
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Keflavik Airport customer review

Nice clean and small airport. I found the check-in very unorganised confusing and poorly signed though. Apart from that it is quite nice and easy to find your way around.
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Keflavik Airport customer review

Keflavik airport is really a stunning airport. It is small yet still extremely modern and very comfortable. The Icelandair crew in Keflavik is helpful and kind. The floors are almost spotless and the Icelanders are always a welcoming people. Flying in from the states is easy and connections into Europe is a synch. I had a pleasant experience in Keflavik. I got my luggage quickly had a nice bus ride (very convenient) and the best thing it is less than a 15-minute ride to Reykjavik City.
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