Kathmandu Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 54 reviews
3/10
No Skytrax Rating
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1/10

Kathmandu Airport customer review

I flew out of Kathmandu airport - on one of the final security checks I was asked to empty my pockets. I had some amounts of Euro and Sterling (about 50 of each) and about 100 euro worth of Indian money. I had Indian money as I had been in India prior to Nepal and was returning for another week. When the security checker saw the Indian money began ranting and raving about it. I did check later what I had was well below what can be legally taken out. This guy wanted the lot - all 3 currencies - I asked for his supervisor which made him worse. I kept the Euro and Sterling but he pocketed the Indian money. I heard other similar stories of money being taken off left a bad feeling after what had been 4 great days
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4/10

Kathmandu Airport customer review

A quick update on KTM; the Thai-Star Alliance lounge has been significantly improved (purple "thai" design flat screen television sets sandwiches and vol-au-vent pastries departures are called) and while customs procedures upon departure still hover between the sublime and the absurd check-in has certainly become faster and more efficient.
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3/10

Kathmandu Airport customer review

I arrived from India so I found the airport an improvement on what I had seen previously. On arrival the staff were very helpful. However beware of corrupt security staff. They threatened to confiscate all the gifts I had bought in India unless I paid them. Fortunately a senior member of staff was nearby and must have sensed what was going on and let us through. They did confiscate my camera batteries though.
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3/10

Kathmandu Airport customer review

I was quite impressed with the airport. Many things were manual however airport staff were helpful and courteous. It was simple and easy to clear get the immigration clearance customs baggage claim and get out of the airport. Overall given the economic standard of the country the Kathmandu airport is a good airport!
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Kathmandu Airport customer review

Not a great airport really. Firstly long queues to pay your departure tax then long queues to check in. Ambiguous information at check in that you could not take cameras and video cameras in your hand luggage which turned out not to be true. Getting through immigration was not too bad but security queues were enormous. The only saving grace was there was a much shorter women only queue. Hand baggage was hand searched as well as scanned and one of my group was asked for baksheesh (bribe) to let her take toiletries on board. (she refused). After security there are just 2 departure lounges with no shops or cafes and uncomfortable seats and very smelly toilets. There were no departure boards and fuzzy announcements so it was difficult to know if it was your flight was going and everyone was asking everyone else! Nepal is lovely but Kathmandu airport is hard work.
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Kathmandu Airport customer review

Surely Christian Kracht is refering to a different airport! The airport at Kathmandu is anything but clean or efficient - one queues on entering to have baggage screened - then security taped - then humps bag to the departure tax window to pay - tip - dont go to the long check in queues for gulf air before doing this - they wont accept your checkin without the required receipt. After check in there is the dire immigration queue upstairs - takes about 15 mins each and god help you if you pass the red line before being called. Then the further x ray screening and full bag search - again god help you if you dont get a stamp on boarding card when they have pulled everything out of rucksack - then a dire waiting area with screwed down plastic chairs. Before final security check is a waiting area which has two duty free shops - a " hatch where one can buy tea coffee and a snack - this is an International Airport - and Toilets are dire!
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Kathmandu Airport customer review

I have always found KTM airport to be efficient well-run & architecturally impressive. Check-in is on the ground floor after passing security (Check-in is much faster & friendlier than say HKG or BKK) then customs and passport check (which are a breeze) plus a swanky well stocked business lounge which may be used by Qatar Thai & Austrian business class passengers (though not Gulf or Jet Airways) with free wi-fi and free domestic telephone calls. Sure the airport is a little dated.
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Kathmandu Airport customer review

Ghastly airport horrid dirty cramped conditions with simply abominable lavatories. When you arrive for the first time on an international flight it's very confusing with poor signage you exit the immigration hall almost in the same place you enter but you'd only know that by guessing. Once you've checked in you can't go anywhere but the dingy departures 'lounge'. The security is slow and the troops miserable there's no guidance on procedure and for example you have to have a luggage tab stamped by the screeners. If you don't have one they don't tell you then you get to the gate and are turned back by further security who check for the stamp on hand baggage! As an important city they really should get to grips with the facilities and the impression it makes on entering India.
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Kathmandu Airport customer review

Considering that this calls itself an International airport it is really poor it looks as if no money has been spent on facilities for many years. The worst problem though was the toilets which are dreadful very dirty water all over the floor and lots of people standing around doing nothing about it. I did make a complaint but doubt if anyone really cares.
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Kathmandu Airport customer review

Domestic terminal is basically a hanger with a few facilities. Check in is chaotic with baggage check somewhat erratic. There is a secondary body search before going through to the departure area although if you are foreign the security staff often seem more interested in finding out about your marital status than checking for knives etc. Buses for boarding the aircraft are outdated and rickety would be on the scrapheap in most countries.
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