Karachi Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 35 reviews
5/10
No Skytrax Rating
Sort Reviews by :
Show
4/10

Karachi Airport customer review

(United Arab Emirates)

Spacious Building and courteous staff all basic amenities available pricing of goods and shops acceptable. Immigration Queues are cleared quite quickly and baggage claim fast. Airport becomes chaotic when several flights arrive/depart at the same time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Karachi Airport customer review

My flight arrived from Colombo at 6pm. Disembarking through air bridge walking the concourse passing through Immigration all smooth took 15 mins. Waiting for the Luggage another 10 mins. I like the fact that Immigration is considerate towards elderly and female passengers they get priority and don’t have to wait in long queues. I have also arrived KHI International at 4 am. The situation is completely opposite. No airbridge added half an hour to terminal using the bus. Long Immigration queues then an hour wait for our bags. Staff building shops cleanliness - all good.
no
1/10

Karachi Airport customer review

Arrived at 0300am by TK. With no other aircraft in sight at the terminal I was looking forward to moving through immigration swiftly. I could not have been more wrong. There was one queue for foreign passport holders staffed by a tired-looking man who seemed to have seen a computer for the first time earlier that day. He was later joined by a second officer with similar prowess. I was sixth in line and had still not made it to the immigration desk by the time the three neighbouring queues for Pakistani passport holders had been cleared! Once through I attempted to draw cash from one of the ATM machines in the baggage hall. The RBS machine indicated a "general failure" the Citibank machine had an illegible flickering screen and I decided to give the Barclay machine a miss and went to a bank counter instead to change cash thinking I would waste less time. But there my stash of Turkish lira was not welcome for reasons no one was able to explain. I used to think Indian airports were a nightmare but Karachi has definitely taken the top spot now.
no
4/10

Karachi Airport customer review

I find Karachi airport actually quite good - only blemish (as most reports point out) is immigration particularly when a number of flights land close together. Jinnah international is is not really geared for many flights. There is a heavy security presence but staff are polite and professional. Check in is easy particularly in business. Distances to walk are manageable and the duty free not bad.
no
4/10

Karachi Airport customer review

I find Karachi airport actually quite good - only blemish (as most reports point out) is immigration particularly when a number of flights land close together. Jinnah international is is not really geared for many flights. There is a heavy security presence but staff are polite and professional. Check in is easy particularly in business. Distances to walk are manageable and the duty free not bad.
no
na

Karachi Airport customer review

Arrived on 23 June 2006 by EK at 4.30 a.m. All passport desks were manned but the number of arriving flights was such that all booths had a queue of some 50+ people lining up. What made things worse was the total absence of any semblance of organisation. There are separate and clearly marked channels for foreign and Pakistani passports respectively but clearly this day had been declared "zoo day". Finally got to the baggage hall after 1h 30 min where the chaotic scenes just kept coming. The luggage from my flight was either on the stopped belt beside the belt or had dropped behind it. My bag with a priority label was found underneath some other stuff on the floor. When approached about this mess the EK ground staff reacted with great amusement. What are passengers paying for nowadays in terms of air fares and - in the case of KHI airport - a Rs 700 "service" charge?
no
na

Karachi Airport customer review

Karachi airport is pretty run-down from the last few years that I have been visiting the place both for international and domestic travel. While the terminal building was originally inaugrated around 1993 and constructed by a french company its a basic airport. There is a duty free a shopping arcade for Pakistani handicrafts and a McDonalds Kiosk for those who just have to have a Big Mac. However while the airport may be maintained to some extent its not neccesary that everythng will be spank. Lightning can be an "occasional" issue and the local authorities have put in these hideous looking black glass enclosures everywhere which are not coherent with the original airport design. A welcome addition is the Citigroup ATM kiosk right there at International Arrivals which adds a colourful touch to a rather mundane airport. The best part is that the terminal has lots of space for developing passenger facilities including new restaurants bookshops and coffee shops etc. Heck on the street level Pakistan has every conceivable food franchise including McDonalds Pizza Hut KFC Costa Coffee and Papa Johns. The airport has none other than a McDonalds kiosk which is not open 24 hours. The duty free also needs a brush up as the current operator is not allowed to sell alcohol. All in all the airport is modern and the size of the terminal manageable unlike other asian and western airports which overwhelm passengers with their long walks and distant parking lots. Also the huge underground parking which has not ever been opened since the airport came into existence in 1993 needs to be opened up.... whats the use of having it in the first place!
no
na

Karachi Airport customer review

Karachi airport is modern. It is not very well designed to handle multiple flight arrival or departure. Specially immigration counter is the bottle neck in the whole process. Duty free can always be improved. Given Karachi is one of the largest cities in Pakistan. I would expect a world class airport. Immigration is the first impression a visitor gets about a country - if they can help improve it with more efficient and courteous staff it will help improve image of the country.
no
na

Karachi Airport customer review

Karachi Airport is well designed and everything goes in well manner. The civil aviation staff are cooperative with a separate visible counter made for any kind of travel related emergency. The only thing which irritated me when i visited the airport in 2003 was the behaviour of porters and taxi drivers outside the airport. They used to rushed around you. But in recent visit in 2004 it made me feel good and that a separate counter has been made to assigned porters in serial. Also 2 counters of Taxis has been made. One is of the local taxi drivers and other is of the exellent conditioned private taxis. Same like in the porter case you will be given a taxi on the booking on their counters.
no
na

Karachi Airport customer review

On the positive side this is a well laid-out airport with surprisingly few hassles in the check-in area (domestic or international). Baggage is brought onto the carousels quite fast too. The main gripe is with immigration - I lined up for more than one hour when arriving on EK at 4.30 am on 20 April. When departing with the same airline a week later and passing immigration at around 4.45 am I was surprised at how surly the only passport controller available was - unable or unwilling to stretch her arms to the counter to pick up my passport (she waited for me to stretch across and place it into her hand). Her colleagues (six of them) were congregating at another desk and turned away passengers who wanted to use that particular lane as the passport guys were "taking their break". Goes to show that a nice building is not enough.
no