Kansas City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 71 reviews
2/10
No Skytrax Rating
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3/10

Kansas City Airport customer review

On the plus side for a 6.00am departure on AA it was 16 minutes from leaving a nearby hotel and we were through security. This airport has incredibly short walks for arriving and departing passengers. On the negative side although there was a Starbucks outside of security (how convenient for arrivals or airport employees) the little bar kiosk was not open at 5.00am so there was no place to buy a coffee or water or doughnut after security. I couldn't even find a drinking fountain. As long as all you want to do is board a plane this airport is great. If you have time to kill it's a hassle.
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3/10

Kansas City Airport customer review

KCI seems to be a nice airport if you are not connecting though it. If you are connecting through it you may have to go through security again and that means you will have to get rid of that water bottle. Only one small bathroom per gate area with each gate area having 5 gates. Food choice in gate areas is just bad with Wolfgang Puck. Not worth the price.
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Kansas City Airport customer review

True for connecting passengers MCI is not the best place to fly. but if it is your destination or departing point by far the best airport in the USA (this is out of the 30+ airports I flown in or out of) I hate feeling rushed when I am close to missing a plane every airport makes me feel like that. When I land at KCI (and I have no luggage checked) it is so awesome to walk off the plane into your car - like you just stopped at the local gas station.
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Kansas City Airport customer review

I don't think David has been to KCI (known by locals) in a while. Restrooms are located within the gates. You don't have to go through security again to use a restroom.
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Kansas City Airport customer review

MCI was designed in a pre-security era. The terminals are semi- circular with each group of 4-5 gates having its own security checkpoint. All of the shops restaurants and restrooms are outside the secured area. If Kansas City is your destination terrific. If it is your connection you'll loathe it. Per previous comments Kansas City's TSA staff might be the biggest buffoons of the lot. The last time I flew through there those jokers made me throw away a just-opened 20 oz. bottle of soda because they couldn't run it through the x-ray machine without a cap.
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Kansas City Airport customer review

Thoughtful comments here - they capture what's good and bad about the airport. In short if you begin or end your trip in KC it's probably the single best airport in the country. Curbside to gate in 25 feet - an amazing and efficient design. However this is accomplished by every gate area being in it's own sterile security area just off curbside which poses the aforementioned headache for connecting passengers. KC for whatever reasons has never been good as a hub for airlines (recall back to Braniff 1 and 2 Eastern US Airways and the lowly and now defunct Vanguard Airlines) so most likely you're just an origin/destination passenger. The renovation has made it more up-to-date better services and better aesthestic design. It still suffers from no services even restrooms in the gate areas though. Security can be odd - I was once told that I could wear my tennis shoes through the detector but then pulled aside for complete pat-down because I did wear my tennis shoes (by the same guy who told me I could wear them an then pulled me aside for the same reason)- where's the logic? Good airport nevertheless.
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Kansas City Airport customer review

I had a connecting flight in Kansas City yesterday from St. Louis. This was the first time I had been to MCI and was not aware of the layout and ended up outside of the secure area. The security lady was not very nice in the way she explained the situation. We went back through security (with a child) and then realized that all bathrooms and food were located outside the secure area. We changed the baby diaper in full view of other passengers sitting around and when everyone got on the plane there was a long line to use the restroom. This is the most ridiculous airport layout I have ever seen. Additionally there were birds flying around in the airport unsecure and secure areas. This is not too sanitary.
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Kansas City Airport customer review

Kansas City International is an example of an airport that has the passenger in mind. This airport is the easiest to navigate out of any major airport in the country. With the recent renovations now done passengers will be greeted to a more friendly atmosphere and amenities that we have come to expect. The airport has virtually no wait times at security checkpoints and the drive to the gate feature is still truly remarkable. You can be dropped at the curb and be about 30 feet from your gate area. This is something that other airports fail to do. The biggest downside (to many) is the lack of amenities beyond security checkpoints. In most gate holding areas there are no restaurants gift shops and restrooms. To use any of these you must exit the sterile area and go through security once again after visiting them. This makes most passengers connecting at this airport angry. However the city has announced that restrooms will be built in the gate holding areas apparently this is the biggest complaint they have seen in recent years. To tell the truth I prefer the gift shops and restaurants outside the sterile area. Those living in KC have come to expect the lowest airfares in the nation. To have these inside the gate areas would create the opportunity for a airline to create a hub here and drive prices northward. This is why this airport is truly remarkable. It continues to attempt to discourage hubs and drive prices down with low-fare airlines offerings. Kansas City 's mix currently suits its passengers tremendously and one that should be quickly adopted at other major airports.
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Kansas City Airport customer review

I like the relatively cheap fares in and out of MCI and I am used to the inconveniences of the airport's layout. I actually think they've done a great job with the airport despite the fact that it wasn't designed with today's security and amenities in mind. I must complain about one thing however. MCI is one of the few airports allowed to keep its private security screening force after the TSA took over most everywhere else. While these folks do a great job in keeping us safe they could do better in communicating with passengers. Case in point: I wear a pair of slip-on loafers whenever I fly which is at least 25 trips per year. In every other airport in the world I can keep my shoes on through the security checkpoint. At some places they have asked me if my shoes have been through before and since they don't set off the magnetometer I'm fine. At MCI they never ask me to remove my shoes but they always take me out and do the spread-eagle search on me. In the past they have never told me why I'm singled out for individual screening but on my last trip (4th this year) they told me that "my shoes fit a profile" for additional checks. "Can I just take off my shoes and send them through the X-Ray?" I asked very politely. And with rather brusque treatment I was made to undergo an embarrassing search that involved unbuckling of my belt unbuttoning of my pants untucking of my shirt removal of my shoes etc. And for the fourth time this year the ordeal is capped off with the scanning of my wallet through the x-ray machine which after scanning is left for anyone to swipe while I undergo this extensive search. I know we have to be safe post-9/11 and I'm all for enhanced security procedures. But why is MCI the only airport in the world where I go through this? And why have they never just told me to take my shoes off before walking through security? I think the private security staff at MCI needs a refresher course in courtesy. And adopting screening procedures more consistent with those at other airports would help a lot too.
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Kansas City Airport customer review

Minimal walk from gate to baggage curb to ticket counter for most airlines seems to be a couple hundred feet at most.. The close-in parking garage is ideal for late runners with just a short walk across the street to the counters making Kansas City one of the easiest airports I have ever encountered. Recent terminal renewal has provided more concessions a brighter appearance and everyone that works in the airport seems to be helpful with none of that LGA attitude. On the down side all gates are inside their own sterile area and a trip to the bathroom means having to leave the sterile area to be rescreened. Fortunately most airlines screening lines are quick moving.
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