Kansas City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 74 reviews
2/10
No Skytrax Rating
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Kansas City Airport customer review

(United States)

This is the single worst American airport I have ever in 19 years of business travel flown in and out of. Seriously such major hubs as Kalamazoo Grand Rapids MI and Columbus OH have far more amenities than this run- down place. To have to walk outside to get to a bus stop to ride 10 minutes to rental car lot reminds me of Harare Zimbabwe. The rental car building is a gleaming beacon of modernity compared to "Terminal B". Whatever airport authority and elected reps have a hand in the place are really doing a major metro area a shameful disservice.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Kansas City Airport customer review

(United States)

MCI is a throwback to the mid-20th century in the worst possible way. No thought has been given to the comfort and convenience of passengers. If future plans force me to visit K.C. I plan to fly into St. Louis and drive across Missouri.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Kansas City Airport customer review

(United States)

Kansas City MCI has the unfortunate distinction of being built as a 'next generation' airport in the early 1970's. Back then travelers hopped out of a car and walked to straight to the gate in 50 steps or less. Times have changed. We now have security to deal with and MCI is not equipped to deal with the new realities. Once you clear security you are trapped in a very confined crowded low ceiling bad ventilation waiting area with almost non existent food or drink choices. I've seen bus waiting rooms with more amenities. The Airport authority is truly in a bind. What do they do? Re-design the airport and spend $ they do not have? It is an unfortunate position for all concerned.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Kansas City Airport customer review

(United States)

Worst airport for security lines. No TSA pre-check. No priority access. 30 plus minutes to get through security on consecutive Monday mornings. Upgrades can't come fast enough.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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Kansas City Airport customer review

(United States)

Lines were very long. There was not enough staff to help people. Poor signage throughout check in areas. Disorganized lines. Every time a first-class passenger arrived in their line they were ushered in front of a whole line of people who had been waiting 40 minutes or more. Very elitist behavior. Staff were obviously told to do this. This also occurred at the security line as well where first-class passengers arrived and immediately were ushered in front of everyone else. Unacceptable. Very poor set up once past security. There is nothing to do and very little in the way of food and very small restrooms.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Kansas City Airport customer review

(United States)

Dumpy airport for such a large city. Easy to get bags easy check in easy security. Literally almost nothing in the airport old pretty dingy but only place to fly into KC.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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Kansas City Airport customer review

(United States)

First and hopefully last time I use this airport. It is the worst airport I've ever been at. Essentially once you clear security you are corralled in an area of five gates. If you leave the area you have to go back through security. If the airport isn't busy maybe not a problem but if flights get backed up watch out. There are very few food choices and exactly one lavatory each for men and women-with the line out the door for both men and women. Avoid this place if at all possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Kansas City Airport customer review

(United States)

Not enough restroom stalls in the secure area near the gates. Long lines for the women's room and dirty facility.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Kansas City Airport customer review

(United States)

This airport is very pre-9/11. There are no food options past security other than a small food kiosk. I have heard a plan to build a new terminal. It is not very busy and flights are spaced out. I would have to not recommend the airport but there is no other option to travel to KC.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Kansas City Airport customer review

(United States)

The airport lacks enough restrooms. Passengers have to leave terminals to get food and come back in through security and wait in line to get rechecked. The airport need to be remodelled to give passengers comforts that other airports have.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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