Kansas City Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 77 reviews
2/10
No Skytrax Rating
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2/10

Kansas City Airport customer review

(United States)

I travel for my job and KCI has to be one of the worst airports I have been through. Directional signage throughout the airport is difficult to find and not clear. When I departed my plane upon arriving in Kansas City I was unable to find my way out of the gate area. There was no sign directing me where to go. When arriving at the airport at the end of my trip the security signs directed passengers to choose the right or left line; however the agent was partial to taking people from the right line rather than alternating lines. The gate areas have very little seating unless you want to walk and sit at another gate. The corridors in the entire airport are narrow and make it difficult to move around as you are always in someone's way. The bathrooms are lacking all around and they are filthy. There is a very slim selection of food options so the lines are extremely long and the staff rude. I saw unattended bags in the seating area at the gate while three men who appeared to be TSA agents stood about 10 feet away. I will avoid flying through this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Kansas City Airport customer review

(United States)

This airport needs to be refurbished all around. I'm handicapped and in a wheelchair. I had to use the restroom. I was traveling by myself. They have no way for disabled people to first even get the door open then when you get in there the stall is not big enough to get the wheelchair in the stall. It was not fun and ended up taking me three times the length of time it should of. In this day and age with Ada regulations this airport should not even be open. The skycap who got me through the airport with my wheelchair was rude and nasty. If you are that kind of person get a different job and stop working with the public.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Kansas City Airport customer review

(United States)

There are good things and bad things about the set up of this airport. The biggest plus is the small size which makes it easy to get to where you need to go without having to walk through long sections of stores restaurants lounges etc. However that's because they don't have those amenities except for a couple so if you are a seasoned traveler who expects those you're out of luck. There isn't any real connection to public transportation here (only buses in KC) so you have to take a taxi use a shuttle to your hotel or pay to park in the lot and take a shuttle to and from the lot to the airport. The bathrooms are generally clean and not busy. The waiting areas are small but I've never seen it too crowded either. Security is right there at the waiting area so there's little walking you need to do between entering the airport and getting to your gate. The airline availability here is not ideal but it's adequate to get by. Basically if you aren't expecting to spend much time at the airport it can be quite nice to breeze in run through security and sit down ready to board your flight. If you are used to the amenities of bigger airports expect to be disappointed. Although there is talk of a huge billion dollar plus expansion to be done at the airport but that all depends on whether the people here want their tax dollars to pay for it and so far the attitude has not been positive.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Kansas City Airport customer review

(United States)

This is the single worst American airport I have ever in 19 years of business travel flown in and out of. Seriously such major hubs as Kalamazoo Grand Rapids MI and Columbus OH have far more amenities than this run- down place. To have to walk outside to get to a bus stop to ride 10 minutes to rental car lot reminds me of Harare Zimbabwe. The rental car building is a gleaming beacon of modernity compared to "Terminal B". Whatever airport authority and elected reps have a hand in the place are really doing a major metro area a shameful disservice.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Kansas City Airport customer review

(United States)

MCI is a throwback to the mid-20th century in the worst possible way. No thought has been given to the comfort and convenience of passengers. If future plans force me to visit K.C. I plan to fly into St. Louis and drive across Missouri.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Kansas City Airport customer review

(United States)

Kansas City MCI has the unfortunate distinction of being built as a 'next generation' airport in the early 1970's. Back then travelers hopped out of a car and walked to straight to the gate in 50 steps or less. Times have changed. We now have security to deal with and MCI is not equipped to deal with the new realities. Once you clear security you are trapped in a very confined crowded low ceiling bad ventilation waiting area with almost non existent food or drink choices. I've seen bus waiting rooms with more amenities. The Airport authority is truly in a bind. What do they do? Re-design the airport and spend $ they do not have? It is an unfortunate position for all concerned.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Kansas City Airport customer review

(United States)

Worst airport for security lines. No TSA pre-check. No priority access. 30 plus minutes to get through security on consecutive Monday mornings. Upgrades can't come fast enough.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Kansas City Airport customer review

(United States)

Lines were very long. There was not enough staff to help people. Poor signage throughout check in areas. Disorganized lines. Every time a first-class passenger arrived in their line they were ushered in front of a whole line of people who had been waiting 40 minutes or more. Very elitist behavior. Staff were obviously told to do this. This also occurred at the security line as well where first-class passengers arrived and immediately were ushered in front of everyone else. Unacceptable. Very poor set up once past security. There is nothing to do and very little in the way of food and very small restrooms.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Kansas City Airport customer review

(United States)

Dumpy airport for such a large city. Easy to get bags easy check in easy security. Literally almost nothing in the airport old pretty dingy but only place to fly into KC.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Kansas City Airport customer review

(United States)

First and hopefully last time I use this airport. It is the worst airport I've ever been at. Essentially once you clear security you are corralled in an area of five gates. If you leave the area you have to go back through security. If the airport isn't busy maybe not a problem but if flights get backed up watch out. There are very few food choices and exactly one lavatory each for men and women-with the line out the door for both men and women. Avoid this place if at all possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no