Kansas City Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 71 reviews
2/10
No Skytrax Rating
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Kansas City Airport customer review

(United States)

Worst airport for security lines. No TSA pre-check. No priority access. 30 plus minutes to get through security on consecutive Monday mornings. Upgrades can't come fast enough.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Kansas City Airport customer review

(United States)

Lines were very long. There was not enough staff to help people. Poor signage throughout check in areas. Disorganized lines. Every time a first-class passenger arrived in their line they were ushered in front of a whole line of people who had been waiting 40 minutes or more. Very elitist behavior. Staff were obviously told to do this. This also occurred at the security line as well where first-class passengers arrived and immediately were ushered in front of everyone else. Unacceptable. Very poor set up once past security. There is nothing to do and very little in the way of food and very small restrooms.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

Kansas City Airport customer review

(United States)

Dumpy airport for such a large city. Easy to get bags easy check in easy security. Literally almost nothing in the airport old pretty dingy but only place to fly into KC.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Kansas City Airport customer review

(United States)

First and hopefully last time I use this airport. It is the worst airport I've ever been at. Essentially once you clear security you are corralled in an area of five gates. If you leave the area you have to go back through security. If the airport isn't busy maybe not a problem but if flights get backed up watch out. There are very few food choices and exactly one lavatory each for men and women-with the line out the door for both men and women. Avoid this place if at all possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

Kansas City Airport customer review

(United States)

Not enough restroom stalls in the secure area near the gates. Long lines for the women's room and dirty facility.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Kansas City Airport customer review

(United States)

This airport is very pre-9/11. There are no food options past security other than a small food kiosk. I have heard a plan to build a new terminal. It is not very busy and flights are spaced out. I would have to not recommend the airport but there is no other option to travel to KC.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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3/10

Kansas City Airport customer review

(United States)

The airport lacks enough restrooms. Passengers have to leave terminals to get food and come back in through security and wait in line to get rechecked. The airport need to be remodelled to give passengers comforts that other airports have.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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3/10

Kansas City Airport customer review

Used Kansas City as a base for a quick vacation - flew in on Continental out on Air Canada and had a return flight on Southwest in between. MCI is terrific for arrivals as the unique design allows one to be off the plane and on the street quicker than a small town airfield. Rental cars are centralized but shuttles are frequent and the rental car building is bright and pleasant. On the other hand it is an pain to get from one terminal to another (give yourself at least 20 minutes). There are slim pickings at the gate and if you are on an early morning flight (ie 06:20) don't expect the cafe in the secure area to have coffee... Long story short: I have been to worse and I have been to better.
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5/10

Kansas City Airport customer review

KCI is my home airport and for short trips I can park in short term parking and literally walk across the street and be thru security and at my gate in 5-10 mins after shutting my car door! The security points at each gate save time; no trains to ride or fighting several hundred other people at central security points People are friendly and helpful.
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1/10

Kansas City Airport customer review

While probably a good airport for passengers flying into or out of the area it is one of the worse for passengers making connections. I nearly missed making a connection because of the need to be rescreened even though the gates were in the same terminal and only four gates apart. The airport's archaic design requires separate screening when going from one gate to another unless they are literally next to each other. Accessing the restaurants also requires rescreening. To make matters worse they have a private firm doing the screening that is much less efficient than TSA. I'll never book another flight that requires connecting in Kansas City!
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