Kansai Osaka Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 66 reviews
5/10
No Skytrax Rating
Sort Reviews by :
Show
na

Kansai Osaka Airport customer review

Excellent Airport! Always clean uncrowded and great. Immigration lines for international passport holders sometimes gets long but a great airport. Also the 200 Yen coin showers located on the 2nd floor is great for getting a quick shower after such a long flight. Transit system to the city and other places in Japan are pretty good. The only complaint I have is that lot of the jet ferry service has been cancelled increasing time it takes to places such as Kobe or Tokushima by an hour or so.
no
na

Kansai Osaka Airport customer review

Flying out of Kansai after 2 weeks in Japan. The airport is beautiful. There was no hassle with Check in. I checked in early enough to request a window. A bunch of other flights were heading out at the same time as mine but that did not effect the customs queues. It is a good procedure that they have. They have 2 lots of passport control. gates 1-??? go on the north side and the others on the south side. It makes it time saving. Lots of shops and restaurants before and after customs. The train that you have to catch to some gates is very fast. It says every 3 minutes we just missed one and ours was gone with in a minute. Very good airport and I will use it again!
no
na

Kansai Osaka Airport customer review

Just made my third visit to Japan through KIX and starting to warm to this place. Arriving passport control was much quicker and baggage collection is good too. Onward transportation links are superb. Departing the queue for security check was pretty long but seemed to go through very smoothly and again passport control was fast. Overall an excellent airport
no
na

Kansai Osaka Airport customer review

Airport is beautiful however my flight from the US came at the same time as a bunch flights from Korea. Having these arrivals all at once made immigration forever! There were too few officials for those who served the non-residents as opposed to the citizen's line which basically had no wait whatsoever. Aside from this inconvenience I found the airport nice and airy.
no
na

Kansai Osaka Airport customer review

This might be about the best airport I have ever seen. It is easy to get around and it is very beautiful - for an airport that is. Here you will find none of the current problems you find in America. There are dozens of places to eat relax have a drink and yes you can even smoke there! This airport is efficient airport staff is wonderful. Getting off the airport which is on an island was easy as you can choose either a bus train taxi car boat and just about any other means to use you can think of. The airport observation deck was interesting as was the way the trains travel under the highway bridge to and from the mainland. If ever there was a 5 star airport this is it.
no
na

Kansai Osaka Airport customer review

KIX was very efficient during our arrival and it did not take us long to collect our luggage after disembarking. Note that passengers from Australia and presumably Europe and America do not need to pass through quarantine. The railway station (along with the JR office) is located a few floors up and outside the main terminal building - just follow the signs.
no
na

Kansai Osaka Airport customer review

An excellent airport. Bright spacious and impossible to get lost in. I found this being my first visit all staff to be helpful and speak reasonable English. How many airports have smart staff in white gloves at the foot of the escalators bowing to you as ascend! It may seem slightly confusing at first owing the Japanese signage. But there is always an English equivalent even if sometimes in smaller letters. There is an excellent Airport layout leaflet with good maps of all the facilities. The airport is on a man-made island connected by a causeway to Rinku Town. The only hotel at the airport is the Nikko Hotel (quite expensive). A cheaper and just as comfortable option is the Washington Airport Hotel 2 mins walk from the Rinku Town station There is a hotel shuttle but not during the middle of the day. Otherwise its a mere 8 min train ride from either train line at the Airport station. Rinkyku Town is the first stop and the hotel is very easy to find once you come out. I found Immigration to be polite and efficient and I did not queue very long at all. There are excellent left luggage lockers for all sizes. If too early for check-in (or just enjoy planes and people watching) it is well worth taking the shuttle bus (100 yen each way) from Bus Stop 1 at Ground Level to the Skyview observation complex at the end of one of the runways. This superb facility has out door terraces stunning views of the landing and departing aircraft a very reasonable priced cafe and "The Concorde Experience" which is a restaurant serving meals on aircraft style trays out of old Ansett Airlines of Australia meal carts! All in all an excellent airport to transit through or just enjoy before or after flying.
no
na

Kansai Osaka Airport customer review

Having arrived and departed there quite a few times I like its pleasant airiness (huge windows and high ceiling) the train station near-by and I find it really hard to get lost there (there's only left or right - almost foolproof!). It's true Immigration is a bit slow but I have seen far worse arriving at LAX or JFK or even NRT for that matter. Only never (I mean: NEVER) forget to keep enough cash to pay the airport tax. Otherwise if you have a morning flight (to Europe i.e.) you'll have to wait for the counter to open to charge it on your card which is not possible on the machines. After that you may have to run to catch your plane.
no
na

Kansai Osaka Airport customer review

I use KIX several times a year and I find some of the complaints baffling. It's a beautiful building never appears crowded or claustrophobic (even when it's stuffed full of people) and the food outlets are good. I don't visit airports for the shopping though I know a lot of people do. Yes I do always get searched by customs and yes there are sometimes long waits at immigration but no worse than a lot of other places. Try visiting the USA if you think you're hassled at KIX.
no
na

Kansai Osaka Airport customer review

I have used Kansai airport for many times in my travels to/from Okinawa since (until the recent opening of the new Nagoya airport) the alternative was to fly to Narita and then take the 90-minute bus ride to Haneda. If you can communicate in Japanese you will have no problem with airport staff. In the past this wasn't always the case. A westerner that spoke fluent Japanese would be greeted with dumbfounded looks so it's safe to say that airport staff have become more cosmopolitan over the years. The only complaint I would have is about the scant collection shops eateries and services past the security checkpoints. In all other respects this airport is wonderful. It's so well-designed that it never seems crowded even when it is and the free wi-fi is a definite plus allowing you to be productive while you are killing time during layovers.
no