Kansai Osaka Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 63 reviews
6/10
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9/10

Kansai Osaka Airport customer review

(New Zealand)

I stayed in transit whilst at Kansai International Airport. The transfer signs were clearly labelled in English the baggage check was a breeze the terminal cleanliness was excellent. I gave this airport a 9/10 due to the lack of duty-free shops and due to the staffs lack of English. I would highly recommend Kansai International Airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Kansai Osaka Airport customer review

(Hong Kong)

A very nice airport to visit. Good facilities especially the spectator area of the airport. Beautiful scenery and efficient airport services.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Kansai Osaka Airport customer review

(Germany)

Passenger-friendly airport quick security check and friendly customs control. Excellent coach and rail connections to Osaka Kyoto and beyond. Short distance from terminal to coach and train station. Departure side has some nice cafeteria/snack bar style restaurants right after passport control. When you want to grab a bite before your flight make sure to do it before you take the shuttle to outlying gates where food and drink options appear to be limited. All in all a good place to start your visit to Japan.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Kansai Osaka Airport customer review

(Estonia)

A very nice airport. Queues move quickly as is typical in Japan plenty of facilities which are very clean and pleasant and the terminals are nicely designed. Signage is great and shouldn't cause problems for anyone as is the monorail. Staff is very friendly and the customs officers are polite unlike most in Europe (and I won't even compare with the US). Drink vending machines are priced moderately and not extortionate like in most European airports. There is free internet - PCs cables or wi-fi and all worked perfectly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Kansai Osaka Airport customer review

(Japan)

Regardless of the airline I have never waited more than 5 minutes to check-in. Signage in English seems to be good but I speak Japanese. Security is quick and painless the airport clean and spacious and relaxing. The only real downside is that all good restaurants and shops are outside of immigration on the 3rd level airside has some good options but at a higher cost.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Kansai Osaka Airport customer review

(Singapore)

Good points: Clean and spacious friendly staff well designed terminal with short walking distance good range of shopping and food outlets before immigration and security checks luggage delivery and check in fast. Good choice of transport into Osaka down town duty free shopping offering have improve a lot since my last visit 3 years ago. Immigration is too slow for both departing and arriving passengers!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Kansai Osaka Airport customer review

(Japan)

Very convenient airport. It takes you no more than 15 minutes to check in go through security check and immigration and reach your boarding gate. The check-in area is wide and open. Security-check officers and immigration officers are polite and attentive. Wing shuttle and boarding area are good and kept clean. The only thing I don't like about this airport is that the boarding area isn't felt so wide. This is because there is a long wall at the center of the boarding area and I cannot see the other side.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Kansai Osaka Airport customer review

(Japan)

It's a masterpiece. Plenty of open air and space. The toilets are kept clean. Free wi-fi. Check-in and information staff polite and friendly (customs may need more staffing for foreigners). Choice of restaurants and shops are okay. The only reason why Kansai did not develop as "the" Asian international hub is because the authorities did not close down Itami (an old domestic cramped and dangerously-near to-the-city-center airport) as promised. Because of Itami domestic air connections to this airport have deteriorated; train connections to Osaka also. The Japanese are using Incheon Seoul for transit instead resulting in fewer passangers. That is reflected in understaffing of customs staffs and vareity of shops at Kansai.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Kansai Osaka Airport customer review

(United States)

Very weird place. I arrived with a 10 hour layover and planned to take the train to Osaka for a few hours. I passed through the transit checkpoint and went to the lounge to leave my hand luggage only to discover that once back in the departures section it was impossible to leave. I asked numerous personnel and no one had a solution. I was especially put off by the woman at the information booth who spoke very poor English through a face mask making the whole exchange a rather surrealistic encounter. Admitting defeat I spent the entire time at the airport and continued to be astounded by the paucity of restaurants and shops. Plenty of duty free but all with the same items. Plus for much of the time the airport was very empty. Also for a major entry point the absence of English signage was astonishing. Overall it was at best a tolerable experience. Would not do it again.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Kansai Osaka Airport customer review

Not a huge airport but offers so much that you won't mind about it. Excellent choice of food and shops good connections to the city and between the floors information staff was very polite and helpful even for unusual requests like stamps at midnight.
no