Kansai International Airport

✅ Trip Verified | Very Bad Airport. Queue for almost 2 hours for departure security check, need to improve the security clearance, wasting time just for queueing.

Not Verified | Very poor airport arrangement. Came here many times I'm the tour leader of Malaysia, many time group arrival at the departure parking no Trolley at all, very inconvenient for passengers. The security check point line is more than 45 minutes or more. Can't you do something to improve the waiting time.

✅ Trip Verified | Very disappointing offer (food, drinks, stores, showers etc.) to kill the waiting time at the airport. At the airport, Terminal 1, after the security check (20h00) there was nothing except a small bar and 1 or 2 duty free stores. Very poor! For my next travel to Japan, I would chose to travel by train to Tokyo (2h50) rather and then fly off from Haneda airport.

Not Verified | Total chaos arriving at this airport. The lines for immigration were so badly done that nobody knew where to stand or what to do. Lack of staff to man the various photo and fingerprint machines. Despite already completing the immigration and customs formalities online and getting a QR code it seemed a total waste of time considering how badly everything was handled. Once out of this melee and over to the train station you are met with more chaos and only the actions of the kindhearted and very efficient Trip.com assistant were we able to understand how to circumvent the huge queue for the Kansai express train to Kyoto. It's an experience that really doesn't do the image of a good welcome to Japan any favours at all and left a really bad taste.

Not Verified | The airport was very quiet and relaxing. Security and immigration was a breeze although the process was a little awkward. I don't know how my experience would be in terminal 1 but terminal 2 did not have anything in the main terminal area except a duty free area and a drug shop. Kansai terminal 2 is definitely not a airport to go more that 2 hour early.

Not Verified | Friendly and fast service. Enough toilets, seats and bins. But shops close early and have a extremely poor selection in duty free. If you want anything make sure you get it before coming to the airport

Not Verified | What a truly wretched airport. It’s like the management of this airport are measured on how miserable an experience they can deliver to passengers. This airport deserves a negative rating.

Not Verified | Flying into this airport in March was to be met by total chaos of a 2 hour queue to clear immigration despite all documents completed online before hand. Customs was equally bad and official yanked handle of wheelie carry on and lifted it making it unusable and just laughed. Departing same airport 12th April was equally foul with Emirates providing invite to what has to be the worst possible Business Lounge in the world, flight 11.45 pm at night and if you managed to get a coffee, coca cola, green tea and a very tiny kitkat you were lucky. There was nothing whatever remotely edible, compare this the absolutely brilliant Haneda Airport and you would consider Osaka JIK North Wing lounge should be condemned.

Not Verified | Security queues continue to plague this airport. Whilst renovation may be the excuse being used to cover the mismanagement, there are only 2 of the 4 security lanes with staff open at one security gate. The train to the gate had a queue The shops had queues This is an airport to absolutely avoid.

Not Verified | Poorly managed security check & immigration. Snaking queue to clear immigration was almost 200m long. Over 1h to clear. The poor shops within the restricted zone must be really suffering. Most people would not have time to do last minute shopping. And we had to run towards the boarding gate. Be at the airport at least 3.5h-4h before flight.