Kansai International Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 80 reviews
5/10
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4/10

"So many improvements could be made"

(United Kingdom)

Trip Verified | Japan is totally great, but the only disappointment has been arriving and departing. Kansai airport struggles in almost every department. It is cramped and slow. When we arrived the queues to go through immigration were long and only a few counters open and they even closed others as we waited. Took 1.5 hours to get through. Staff were very slow to process just one person and seem totally disinterested and nonchalant about their job. The public transport options to downtown stop quite early (1030/11pm) so if you're arriving late that will be an issue. Returning to the airport to depart has been equally problematic. Cramped check-in area and very slow. When we were the next passengers in the we waited 10-15 mins to be called to the counter, and we were near the front, there was a very long queue behind us. After that the security area is cramped and crowded and also slow. No water or food/drink shop after security, just perfume, watches and restaurants. Very poor. We were extremely thirsty as we had discarded our water long before the security check. Had to hunt around for a convenience store but had to settle for a vending machine in the end. Prior to arriving I thought Kansai was a leading airport, but the feeling is that it wasn't designed to be this busy. So many improvements could be made.
Experience At AirportArrival and Departure
Date VisitDecember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"2 hours for departure security check"

(Malaysia)

Trip Verified | Very Bad Airport. Queue for almost 2 hours for departure security check, need to improve the security clearance, wasting time just for queueing.
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"improve the waiting time"

(Malaysia)

Not Verified | Very poor airport arrangement. Came here many times I'm the tour leader of Malaysia, many time group arrival at the departure parking no Trolley at all, very inconvenient for passengers. The security check point line is more than 45 minutes or more. Can't you do something to improve the waiting time.
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"Very disappointing offer"

(Switzerland)

Trip Verified | Very disappointing offer (food, drinks, stores, showers etc.) to kill the waiting time at the airport. At the airport, Terminal 1, after the security check (20h00) there was nothing except a small bar and 1 or 2 duty free stores. Very poor! For my next travel to Japan, I would chose to travel by train to Tokyo (2h50) rather and then fly off from Haneda airport.
Experience At AirportDeparture Only
Date VisitNovember 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Total chaos arriving at this airport"

(United Kingdom)

Not Verified | Total chaos arriving at this airport. The lines for immigration were so badly done that nobody knew where to stand or what to do. Lack of staff to man the various photo and fingerprint machines. Despite already completing the immigration and customs formalities online and getting a QR code it seemed a total waste of time considering how badly everything was handled. Once out of this melee and over to the train station you are met with more chaos and only the actions of the kindhearted and very efficient Trip.com assistant were we able to understand how to circumvent the huge queue for the Kansai express train to Kyoto. It's an experience that really doesn't do the image of a good welcome to Japan any favours at all and left a really bad taste.
Experience At AirportArrival Only
Date VisitOctober 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
7/10

"airport was very quiet and relaxing"

(South Korea)

Not Verified | The airport was very quiet and relaxing. Security and immigration was a breeze although the process was a little awkward. I don't know how my experience would be in terminal 1 but terminal 2 did not have anything in the main terminal area except a duty free area and a drug shop. Kansai terminal 2 is definitely not a airport to go more that 2 hour early.
Experience At AirportArrival and Departure
Date VisitMay 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
6/10

"Friendly and fast service"

(Australia)

Not Verified | Friendly and fast service. Enough toilets, seats and bins. But shops close early and have a extremely poor selection in duty free. If you want anything make sure you get it before coming to the airport
Experience At AirportDeparture Only
Date VisitAugust 2023
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"What a truly wretched airport"

(Singapore)

Not Verified | What a truly wretched airport. It’s like the management of this airport are measured on how miserable an experience they can deliver to passengers. This airport deserves a negative rating.
Experience At AirportDeparture Only
Date VisitMay 2023
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"met by total chaos"

(United Kingdom)

Not Verified | Flying into this airport in March was to be met by total chaos of a 2 hour queue to clear immigration despite all documents completed online before hand. Customs was equally bad and official yanked handle of wheelie carry on and lifted it making it unusable and just laughed. Departing same airport 12th April was equally foul with Emirates providing invite to what has to be the worst possible Business Lounge in the world, flight 11.45 pm at night and if you managed to get a coffee, coca cola, green tea and a very tiny kitkat you were lucky. There was nothing whatever remotely edible, compare this the absolutely brilliant Haneda Airport and you would consider Osaka JIK North Wing lounge should be condemned.
Experience At AirportDeparture Only
Date VisitApril 2023
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"an airport to absolutely avoid"

(Singapore)

Not Verified | Security queues continue to plague this airport. Whilst renovation may be the excuse being used to cover the mismanagement, there are only 2 of the 4 security lanes with staff open at one security gate. The train to the gate had a queue The shops had queues This is an airport to absolutely avoid.
Experience At AirportDeparture Only
Date VisitFebruary 2023
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1 to 10 of 80 Reviews