Jeddah Airport

✅ Trip Verified | Our journey from Jeddah to Qatar, with a transit stop in Riyadh, was marred by a series of unfortunate events that left us deeply disappointed. As we approached the check-in counter at Jeddah airport, we encountered an attendant whose receptiveness seemed notably absent. Despite our attempts to communicate our situation, she briskly processed our documents and handed out boarding passes, albeit segregating our family onto separate rows. To our dismay, she omitted the essential luggage tags for both our hand luggage and the baby stroller, abruptly departing the counter with her personal belongings, leaving us bewildered and adrift. Our attempts to seek clarity were met with further frustration. A request to summon a supervisor was met with a dismissive response, as she claimed to be unaware of the supervisor's whereabouts. With her departure, we found ourselves adrift, until we chanced upon a more accommodating staff member at a different counter. He promptly rectified the oversight, issuing the requisite tags for our belongings, bringing some semblance of order to the situation. Upon our arrival at Riyadh International Airport, the pre-arranged wheelchair assistance for my mother was conspicuously absent. In summation, the cumulative experience involving Flynas Airlines, Jeddah, and Riyadh airports was profoundly disheartening. Our expectations for a smooth and accommodating journey were regrettably unmet, leaving us to reflect on the marked contrast between our aspirations and the reality we encountered.

Not Verified | My girlfriend and I stopped over in Jeddah to go to Mauritius (it was cheaper by far). We had an 8 hour layover on the way out and 11:15 a.m. on the way back, both times arriving at 10 p.m. in Jeddah. We were in Terminal 1, which is the most common terminal for international flights. I think the airport is more than adequate, the shops are open all night, the airport is clean, spacious, with seats almost everywhere. I did not find the staff to be rude or annoyed. No one bothered us, you are really quiet there. As soon as we arrived, we just had to redo a check (cabin case, backpack) and then nothing more to do until boarding the plane at the gate indicated on the panel. Be careful, however, because the wifi only worked for us on the way back and not on the way there. So plan something to do in the meantime (download movies on Netflix, board games, books, sleep and so on). I recommend this airport, because it allowed us to pay for our tickets twice as much as normal and it was not death to wait 8am on the way there and 11am on the way back. Also be careful which terminal you are arriving in (like I said if it's an international flight you have a huge chance of being in terminal 1) as my comment only applies to terminal 1. Ma copine et moi, avons fait escale à Jeddah pour aller en Île Maurice (c'était moins cher et de loin). Nous avons eu 8h d'escale à l'allé et 11h15 au retour, les deux fois en arrivant à 22h à Jeddah. Nous étions dans le terminal 1, qui est le terminal le plus courant pour les vols internationaux. Je trouve que l'aéroport est plus que correcte, les magasins sont ouverts toute la nuit, l'aéroport est propre, spacieux, avec des sièges quasiment partout. Je n'ai pas trouvé que le personnel étaient désagréables ou agacé. Personne ne nous a dérangé, vous y êtes vraiment tranquille. Dès que nous sommes arrivés, nous avons juste du refaire un contrôle (valise de cabine, sac à dos) et ensuite plus rien à faire jusqu'à l'embarquement dans l'avion à la porte indiquée sur le panneau. Attention toutefois car le wifi a marché pour nous seulement au retour et pas à l'allé. Prévoyez donc quelque chose à faire en attendant (téléchargez des films sur Netflix, jeux de société, livre, dormir et j'en passe). Je recommande cet aéroport, car il nous a permit de payer nos billets deux fois moins cher que la normale et ce n'était pas la mort d'attendre 8h à l'allé et 11h au retour. Faites également attention de savoir dans quel terminal vous arrivez (comme je l'ai dit si c'est un vol international, vous avez d'énormes chance d'être dans le terminal 1), car mon commentaire s'applique uniquement au terminal 1.

✅ Trip Verified | Their staff is very unprofessional. Queue got long because the boarding staff was busy gossiping and laughing at each others jokes. I had to wait more than I should because of that. Also, they don't know good English if you need any information.

Not Verified | The worst and most pathetic airport in the world. They have super long queues, half the counters don't have anyone sitting on them, their system was down at the counter for about 40 minutes, some of us went to another counter, the lady was so rude, she just said I don't care if your flight time is near, and walked away from the counter! No sense of responsibility at all. Very unexperienced workers! They need to borrow a leaf or two from Dubai airport where everything gets done super fast. Will totally avoid Jeddah airport henceforth.

✅ Trip Verified | A magnificent airport. Its not easy to handle so many pilgrimage flights, but Jeddah airport not only does it, but in a style. The new terminal of JED airport is arguably one of the best terminals in the world. The cleanliness, the staff – it's awesome. Can't wait to go there again.

✅ Trip Verified | This was the worse experience ever. Me and my wife were leaving back after doing our Umrah and had done our check in online. Upon arrival the airport did not have an automated kiosk to print our baggage tag and boarding pass. Due to this we had to queue in line with many others that were flying multiple other locations. They made people q up not according to destinations instead they group everyone in 1 queue. Due to this we nearly missed our flight and the lady over the counter had even wrongly checked in our bags and miss another bag we had due to wrong information given. She was lazy and unresponsive even thou she had made a mistake. We had to ask for her supervisor and the supervisor had to ask the manager. Upon meeting the manager, he had to question the lady over the counter to clarify my claims and thankfully she own up to her mistake and by this time we only had 40 minutes to enter the gates, as we try to enter the 1st gate, the autogate had rejected our entry and thankfully we were allowed in by another staff, we were super stressed by this moment. Upon going thru security scan, we ran stressfully to our boarding gate. The airport architecture is 1st class but the people handling are 5th class mentality.

Not Verified | Very bad customer service that I have never experienced. The way they treat visitors is very rude. They don’t even know the word 'please'. I tried to submit a complaint but they haven’t responded. My problem was with the immigration workers who are very unhelpful ladies and don’t even know how to smile. I suggest if they could the money we pay for them to provide some training for their workers.

Not Verified | I had a layover of 7 hours outbound in September 2022 and then travelled back home in November 2022 and had another layover of 5 hours. Unbelievable there is no working airport wifi on both occasions, and if you try to ask for assistance the staff are unfriendly and rude. I have travelled the world many times over and this airport is also unclean in many of the toilets, many of the walkways that are supposed to help you to get to your gate more quickly are out of order so if you have problems with mobility avoid this airport. Nobody will assist you if you try to ask for a wheelchair or a lift through the airport. A very disappointing airport.

✅ Trip Verified | The most pathetic airport, no facilities, least seating available, the least helpful staff, quite frankly rude! The immigration system was down since 2PM it’s almost 5PM with no update or announcements or even offering water to the public/children as there are no facilities! The management of the airport is poor, worst then a third world. Never heard of immigration system down for three hours with no back up plan.

Not Verified | Airport is nice and new but has very unhelpful staff. Facilities are not as clean as you would expect and no where near standards in some other Middle Eastern countries such as Dubai.