| This airport is an absolute embarrassment, the staff and the airport are disorganized, rude, with disregard for travellers. My family and I were transiting through from Frankfurt with Lufthansa. As many other reviewers stated all planes at the current old airport are transported via bus to their terminal. This is the second time I have transited through Jeddah and I thought my first time was bad, this was 10x worse. When the bus dropped us at the terminal there was no proper indication as to where transiting travellers were to go, aside from a sign that led to a door in the wall. We had no boarding passes, and inquired at the Transiting desk to get new ones, and were told to go sit down as our flight was not for another 5 hours. It would seem that we were not the only people having this same issue with finding out where to go and also where to get boarding passes. At the transit desk there were anywhere from 2-4 people sitting there playing on their phones and only one person actually doing anything. This same person was the person I dealt with, with little to no help. I went to him several times asking for an update on our boarding passes and when we could get through to transit to our next flight. Each time he said he was working on in it (not sure how considering he wouldn't even look at our passports) and told me to sit down and then he would either go back to doing something else or having dinner at his desk. I spoke to another colleague of his that was sitting at the desk for an update, his first question was whether I can speak Arabic to which I answered no, and upon hearing this he started to speak Arabic and walked away from me. At the three hour mark I went and asked for an update as we were getting hungry and thirsty as this terminal did not have anywhere to eat. I was offered a used water bottle from a desk to drink from, even though there was a large crate of water bottles sitting at the other end of the terminal. Seeing my disgust and anger at this since I had my wife and two year old with us he finally got us new water bottles. Finally after close to 4 hours we were able to transit through, still no boarding passes at this point, instead they got me to fill out a piece of paper that had all our information and told me to get on the bus and give this to the transit person in the other terminal. Before we could even get on the bus, the guy that took us to the bus argued with his colleagues about taking a bus to send us to the other terminal, while at the same time security shows up trying to figure why we jumped the line and trying to get on a bus. Finally we arrived at the other terminal, got our boarding passes and got to the departure terminal, which was just a circus of people laying all over the place as there is not enough seats for the amount of people in the terminals. The bathrooms were just Horrible, water everywhere and a terrible stench. Finally after five hours of hell we boarded another bus to our plane, and took off. With a vow from myself to never ever come back to this airport again.