Jakarta Airport

✅ Trip Verified | My departure and arrival was at Terminal 2. Airport had plenty of dining and shopping options, both at the public and transit areas. The terminal design feels dated, especially the flooring. Public area feels a bit crowded and cramped. Immigration clearance and baggage claim was fast. It's convenient that there's the skytrain for terminal transfers and airport train to take you to the city. They really need to improve on the signage though. The direction towards the skytrain was confusing. Sign told me to turn left, after where one is suppose to turn. Some of the elevators are located at a secluded place.

✅ Trip Verified | This is the most frustrating airport I have ever been in. It is badly designed. The architects should be ashamed of themselves. 1) The air conditioning in the entire airport is completely disfunctional, including in the lounges which are open to the rest of the terminal. 2) If you are at a low numbered gate be prepared for a 1km walk with no decent stop off points. 3) Most commonly there is only 1 security lane meaning long holdups on getting through. 4) Don't hope to relax with a beer before your flight as there is none outside of the sub-standard premiere lounges. 5) Staff are generally slothful and slovenly 6) Cracked tiles. Travelators look 20 years old despite being only 2. 7) I could go on. I have traveled all over the world and whilst this is not the worst the only comparable ones are mainly on the African continent.

✅ Trip Verified | The new terminal 3 is excellent. It represents a tremendous improvement over the old facilities for all those using it. Most carriers appear to be using this one, long modern building.

Not Verified | Terminal 3, the new and supposedly flagship airport terminal in Indonesia (next to Denpasar). Opened two years ago and more and more international airlines move to that terminal. One thing that surprises me every time I use that terminal (at least every other week) is that it is ‘dry’. While the other terminals do offer alcohol this terminal does not. That includes the Garuda Indonesia business and first class lounge. A big minus in my view.

✅ Trip Verified | Terminal D is one of old airport terminals here in Indonesia with middle quality of service. No rest or sleeping area and low shopping area. Cannot buy anything except meal here.

✅ Trip Verified | My Batik Air flight from Surabaya to CGK arrived in Terminal 2E but the plane was parked on a remote bay near Terminal 1. The plane landed at 7 pm, then we had to wait for a bus to bring us to Terminal 2. The long wait and the journey took 30 minutes. Baggage claim area was not busy and crowded but it was 8:10 pm by the time I got my luggage. I travel through CGK often and have not seen any improvement in ground handling; you have to be very patient when when transiting through this airport.

Not Verified | I always liked Jakarta Soekarno Hatta for it special atmosphere. Flying regularly to Indonesia, I experienced their new terminal 3 for the first time now as a transit hub. I was well impressed. It is a huge terminal, but one does not feel lost and it still is a human place. Services are good, and all airport staff add Inonesian politeness and charm to the procedures. Great shops and food and very comfy seating at the gates. Will come back here!

Not Verified | One of the most unorganized airports. Took me 40 minutes just to enter the carpark and then there’s a security check just to enter the terminal? Once inside it all makes sense since most people are here not flying but sightseeing. Cant feel the aircon and it’s quite dark inside. Clearly there are a lots of improvement needs to be done

Not Verified | I understand it was my negligence for bringing liquid past security checkpoints, but what's with officers at the checkpoints confiscating Koi milk tea bought right outside security and giving it to another passenger? Terminal 3 is okay, I haven't had major issues with it. But Terminal 2 and the airport as a whole is poorly planned and illogically designed. It unreasonably took 1 hour to navigate from Terminal 3 to Terminal 2 because of the lack of signs, the lack of staff available for help and who could understand and properly communicate in English. I was pointed to all kinds of wrong and confusing directions. And yes, like others have mentioned, it takes a long long time at bagge claim. Make sure you finish your food and drinks before security check. Food and drinks and most shops are located outside security checkpoints.

✅ Trip Verified | Been a public disgrace that the baggage claim at this airport is painfully slow and makes no sense. Waited for more than 30 minutes after clearing immigration. This thing had never changed ever since I could remember. Only in Indonesia is the baggage claim takes more than 15 minutes waiting time. I wonder what on earth are the staffs doing. Opening the baggage one by one searching for valuable things? X-Ray not working? Seriously.