Jakarta Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 173 reviews
5/10
3 star Skytrax Rating
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4/10

Jakarta Airport customer review

(Indonesia)

CGK needs lots of things to be sorted out. I like CGK because of its Indonesian design and architecture. Immigration queue just so-so though sometimes it's very hectic. Toilet needs enhancement reasonably clean yet outdated.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Jakarta Airport customer review

(Oman)

I arrived at CGK around 22.00 after a long flight from DOH. The Immigration queue was surprisingly organised. Indonesian passport holders now queue at the old counters while foreign passport holders queue on the new immigration counters. Baggage handling took quite some time my luggage was in fact the last to appear on the belt. Departing from CGK was smooth. There were new security check-points opened so the line to enter check-in halls were reduced. The Emerald Sky Lounge was adequate. At the waiting hall the toilets were clean. Although the airport still lacks free-wifi internet.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Jakarta Airport customer review

(Indonesia)

The arrival experience can be awful. Immigration lines are confusing and can be lengthy custom clearance is unorganized with porters cutting the line. It feels like a large bus station.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Jakarta Airport customer review

(Sweden)

Arrival 1515 touched down a few 10 minutes early and by 1600 had bought my visa passed immigration changed money bought a domestic ticket to Semarang (Garuda same terminal) checked in and passed through security into departure lounge. As well as buying an Indonesian sim-card checking the tourist information office and gettting some fresh air outside the terminal. I only had hand luggage which helped. Toilets plentiful and reasonably clean and there seemed a reasonable range of food outlets landside at least. Departing internationally 2 weeks later was much the same story I left town with plenty of time to spare to beat Jakarta's fabled traffic jams - conspicuous that day by their absence. All in all a very reasonable airport experience.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Jakarta Airport customer review

(Singapore)

In common with most reviews here - the international terminal is awful and a disgrace to Indonesia. It is amazing that the nation tolerates this for its first point of contact with arriving foreigners - or maybe it just doesn't care. Immigration is totally inadequate with perhaps 4-5 desks open for multiple flights leading to clearance times of more than an hour. Perhaps the delay at immigration could be considered a plus as typically the wait for baggage is relatively short. But all in all avoid if you can.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Jakarta Airport customer review

(Australia)

The airport is dark hot and humid. The toilets are dirty with cockroaches people are smoking inside the airport. The shops are boring and food choice limited. Long queue at immigration (with various people trying to cut queues) long waiting time for the baggage and chaotic traffic outside the airport as every vehicles are trying to stop right outside to drop off/pick up passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Jakarta Airport customer review

Confusing. We arrived in one terminal had to collect bags and troop to another terminal -- each for domestic flights. The arrivals hall and baggage claim is particularly dumpy. No information on how to go to the next terminal or even where it is though persistent taxi drivers will take you. In departures long halls and no place to sit.
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3/10

Jakarta Airport customer review

Departing is fairly straightforward although the 150000 RP tax should be included in ticket prices - other countries can do so. The bookshop is good and the lounge is well-stocked. Arrivals is a different matter: I have been to Jakarta 3 times in the past year and have lost 3 pages in an overcrowded passport already. Why not emulate the Japanese and make the visa sticker smaller? T At least the Chinese give you the option of having multiple entry visas when they take up a page. The lines at immigration are confusing and the baggage hall is not a good advertisement for Indonesia.
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1/10

Jakarta Airport customer review

Immigration used to be tedious - now it's simply awful. First you waste time lining up for the visa on arrival where they take all your passport details and waste a full page in your passport for the visa sticker. Elsewhere this is done with a stamp that requires perhaps a quarter of a page. Then you line up for another 30+ minutes for the actual immigration procedure where the previous action of acquiring your passport details is duplicated. With some travelers finger-printing is added taking more time. In Japan where they also finger- print arriving foreigners the entire process including lining up takes less than 5 minutes. Whilst arriving foreigners sweat it out there are numerous counters for holders of Indonesian passports open where the waiting time is 5 minutes max. In short Jakarta is worse than even India in terms of time wasted at immigration and - as a tourist - I would avoid a country with such a "welcome". As business traveler I have no choice.
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3/10

Jakarta Airport customer review

The architecture is a bit traditional and old but it is still beautiful. However the services provided by security and immigration was not that friendly. It is a little bit crowded at the entrance and the security clearance was quite log. Many people simply cut off the queues. Inside the airport directions are quite simple and easy to understand. Pretty straight forward. Although not many staff can speak English they are very helpful and always smile.
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