Jakarta Airport

Customer Reviews

3 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 169 reviews
5/10
3 star Skytrax Rating
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2/10

Jakarta Airport customer review

(Singapore)

In common with most reviews here - the international terminal is awful and a disgrace to Indonesia. It is amazing that the nation tolerates this for its first point of contact with arriving foreigners - or maybe it just doesn't care. Immigration is totally inadequate with perhaps 4-5 desks open for multiple flights leading to clearance times of more than an hour. Perhaps the delay at immigration could be considered a plus as typically the wait for baggage is relatively short. But all in all avoid if you can.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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1/10

Jakarta Airport customer review

(Australia)

The airport is dark hot and humid. The toilets are dirty with cockroaches people are smoking inside the airport. The shops are boring and food choice limited. Long queue at immigration (with various people trying to cut queues) long waiting time for the baggage and chaotic traffic outside the airport as every vehicles are trying to stop right outside to drop off/pick up passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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2/10

Jakarta Airport customer review

Confusing. We arrived in one terminal had to collect bags and troop to another terminal -- each for domestic flights. The arrivals hall and baggage claim is particularly dumpy. No information on how to go to the next terminal or even where it is though persistent taxi drivers will take you. In departures long halls and no place to sit.
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3/10

Jakarta Airport customer review

Departing is fairly straightforward although the 150000 RP tax should be included in ticket prices - other countries can do so. The bookshop is good and the lounge is well-stocked. Arrivals is a different matter: I have been to Jakarta 3 times in the past year and have lost 3 pages in an overcrowded passport already. Why not emulate the Japanese and make the visa sticker smaller? T At least the Chinese give you the option of having multiple entry visas when they take up a page. The lines at immigration are confusing and the baggage hall is not a good advertisement for Indonesia.
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1/10

Jakarta Airport customer review

Immigration used to be tedious - now it's simply awful. First you waste time lining up for the visa on arrival where they take all your passport details and waste a full page in your passport for the visa sticker. Elsewhere this is done with a stamp that requires perhaps a quarter of a page. Then you line up for another 30+ minutes for the actual immigration procedure where the previous action of acquiring your passport details is duplicated. With some travelers finger-printing is added taking more time. In Japan where they also finger- print arriving foreigners the entire process including lining up takes less than 5 minutes. Whilst arriving foreigners sweat it out there are numerous counters for holders of Indonesian passports open where the waiting time is 5 minutes max. In short Jakarta is worse than even India in terms of time wasted at immigration and - as a tourist - I would avoid a country with such a "welcome". As business traveler I have no choice.
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3/10

Jakarta Airport customer review

The architecture is a bit traditional and old but it is still beautiful. However the services provided by security and immigration was not that friendly. It is a little bit crowded at the entrance and the security clearance was quite log. Many people simply cut off the queues. Inside the airport directions are quite simple and easy to understand. Pretty straight forward. Although not many staff can speak English they are very helpful and always smile.
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3/10

Jakarta Airport customer review

Visa-on-arrival desk now much more efficient as they seem to have found software that can transfer your scanned passport details onto the visa stickers (they used to have to type all data manually). However issuing a full-page visa sticker for a stay of a few days is ridiculous and simply wastes an entire passport page upon every entry. In Japan the sticker is about the size of a postage stamp. On departure unnecessary waiting time is created by the surprise raid on departing passengers' wallets of Rp 150000 in cash. Most foreigners are out of local currency at that point in time. Why not collect the airport tax via the ticket like everywhere else?
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2/10

Jakarta Airport customer review

I have been thru Soekarna Hatta airport (CGK) many times and I can say that the departure immigration area has improved somewhat although not up to the standards of Singapore or KL. The check in areas are OK staff friendly and professional after immigration there are a number of eating outlets but mostly local food - not international considering this is Jakarta's main international airport its disapointing. Recently I noticed two internet terminals which were free - neither have worked since the many times I have tried to use them. The arrival areas are another story dingy dim and many officials standing around doing nothing. Immigration is Ok but at peak times the lines are long which also goes for the visa on arrival counters. The bags seem to take forever to arrive off the belt and then when you clear customs hoards of taxi touts who don't seem to understand the word NO! The airport needs major renovation.
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3/10

Jakarta Airport customer review

CGK is a small airport and can't be compared with KLIA or Changi. However upon arrival there are always lenghty immigration queues and signage is pretty poor. At departures to check in areas are pretty chaotic. Decent amount of food outlets and shopping.
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2/10

Jakarta Airport customer review

Toilets in international departure hall were recently refurbished and quite nice. The newly refurbished Departure Immigration area is nice and bright. Arrival Immigration hall is dingy and unwelcoming with a lot of immigration officials hanging out doing nothing. I hope they do something about this since this area is travelers' first impression of Indonesia. The baggage takes forever to appear and the baggage pickup area is also dingy and unkempt. The public area both in departure and arrival hall feel like a provincial bus terminal. The inter-terminal connection are served by a ridiculously overcrowded small bus with random schedule. Poor lighting all around - are they trying to save electricity here? Taxi touts are the scourge of this airport. Watch out for a gang of well dressed youth who swarm around your luggage and "take the initiative" to "help" you load your luggage into your car they will then demand an exorbitant tips afterward. Parking lot is dark dirty and full of suspicious characters milling about. I'm not a big fan of this airport's traditional architecture - it doesn't help to cheer me up especially after a long haul flight. Either the designer failed to adapt traditional architecture for a modern airport or we may simply have to admit that traditional architecture are inappropriate for this purpose. I for one prefer Changi's nondescript yet efficient concrete box with plush carpeting adequate lighting and plenty of air-conditioning.
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